“Brought TEMPUR Comfort Cloud® Soft Pillow NEW 2024 × 2 Medium for £180 july, 1 is defective and will not regain its shape (very flat one side)contacted them in August and September. Had to chase a response and they Will not replace or allow a return, Claiming that's how they should perform. Bad customer service. 50/50 on product performance so wouldn't recommend”
Hi, really sorry to hear you weren't happy with the performance of your Tempur pillow. Our Tempur pillows are one of our best selling brands, and the Cloud pillow you purchased is our best selling pillow so it's not often we get feedback like this. Tempur have their own unique blend of memory foam, and the particular pillow you purchased was the softer version so will naturally have less filling and be a flatter pillow perfect for front and side sleepers. We can't accept returns on opened or used product, this is industry standard and is put in place to protect all our customers. Our returns policy is stated clearly on our T&Cs but we will do better to make this clearer so we can manage expectations pre-purchase. Thanks for your feedback.
“Fantastic service. Order was sadly mis-delivered by delivery driver, after a brief phone conversation a replacement was shipped next day. That is the kind of customer service you rarely get these days. Will be my first choice in future.”
Thank you for your kind words, Lee!
We’re so happy to hear you had a smooth experience on the website. We hope you love your pillows and enjoy many restful nights ahead! 😊
Happy sleeping! 🌙
“I am very pleased with how fast I received it and the way it was packed was perfect and the cover inside the packaging was perfect to. I will keep the bag it came in and I think the pillow is great and nice and big and great for my head I love it thank you.”
Thanks so much for your lovely review, Krista!
We’re thrilled to hear you’re happy with the quick delivery and packaging. It’s great that the pillow is perfect for you, and we’re glad you’re enjoying it! 😊
Happy sleeping! 🌙
Thanks for the feedback, Jackie! We’re glad to hear you found the site easy to use and enjoyed the selection. We hope the pillows make the perfect gift! 😊🎁
“Loved the website! Glad I found you. SO much choice, when it’s a bit of a minefield closing a pillow. It’s so hard to get right, but you made the choice easy. And has a good Black Friday-style discount. I look forward to receiving it.”
Thank you, Pauline! We’re so happy to hear that our website made finding the perfect pillow easy for you. We hope you love your choice and enjoy a restful night’s sleep! 😴✨
