Hi John, so sorry you didn't love us - is there anything specific we could have done better for you? We are always keen to learn and make things better.
Hi Mark, Anything specific we could have done to turn "OK" into "Wonderful"? We are always looking to improve our service and are never complacent about your sleep.
Hi we ask for feedback post checkout to understand how easy your shopping experience was with us (and to get feedback on things we can do better). You will get a product review email after delivery too. Sorry if this wasn't clear and happy sleeping Zzz
“Website was easy enough to use but when I ordered the pillow no tracking information was given so I emailed asking they informed me it was getting ready to be dispatched this is 3 days after my order. And now I've received an email asking for a review before I've even got my pillow. Maybe let me get my pillow first before asking me for a review on anything.”
Hi, Glad you found the site easy to use, the email we sent was to ask you to review how easy the website is and also inviting you to email us directly with any suggestions on how we can improve - we will send you a product review request after delivery too ;) Feedback is so important to us to help make what we do better every day so thank you for taking the time to respond. Happy sleeping Zzz
Hi Steven, really sorry you have been waiting for your order. Our kingsize pillows are incredibly popular and thus on a slightly longer lead time. Pleased to see your order has been despatched today however on next day delivery :)
