“Website was easy enough to use but when I ordered the pillow no tracking information was given so I emailed asking they informed me it was getting ready to be dispatched this is 3 days after my order. And now I've received an email asking for a review before I've even got my pillow. Maybe let me get my pillow first before asking me for a review on anything.”
Hi, Glad you found the site easy to use, the email we sent was to ask you to review how easy the website is and also inviting you to email us directly with any suggestions on how we can improve - we will send you a product review request after delivery too ;) Feedback is so important to us to help make what we do better every day so thank you for taking the time to respond. Happy sleeping Zzz
Hi Steven, really sorry you have been waiting for your order. Our kingsize pillows are incredibly popular and thus on a slightly longer lead time. Pleased to see your order has been despatched today however on next day delivery :)
“I haven't received my order yet but it was extremely easy to use your website and I was able to really find what I was looking for so well done and will definitely use Pillow World again.”
Hi Janet, thank you so much for your kind words, our aim is to make shopping as easy as possible so you can find your perfect pillows, happy sleeping Zzz
“I Returned 2 pillows which were unopened, unused & in original packaging as they didn’t meet our requirements (not firm enough) & had to pay £12.30 return charge with Royal Mail…. Beware - no pre paid label of returns service is included when purchasing from this company even when you’ve followed the rules to not use the item. Other online pillow companies offer free delivery & returns for unused items but not this one. I complained and was rudely told by an advisor that the customer is made aware that delivery and returns are the customers own responsibility but this must have been the smallest of small print as I didn't see it & would have reconsidered my purchase if I had. Now I've been informed that my refund will be minus £5 delivery charge which I though had been waived (bar 20p) by a 10% order discount. £17.30 carriage fees & no pillows! Won't use this company again”
Hi, so sorry you didn't find your new pillows firm enough, our returns policy is standard in the industry but apologies again if we didn't meet your expectations.
