Pillow World Reviews

Name: Pillow World
Address: Unit M3a, Mosquito Studios,, Penn St, Amersham, Buckinghamshire
Rating: 4.47

4.5 Rating 1,906 Reviews

86 %

of reviewers recommend Pillow World

4.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

7867217557

Email:

hello@pillowworld.com

Location:

Unit M3a, Mosquito Studios,,
Penn St,
Amersham
Buckinghamshire
HP7 0PX

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Pillow World 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Delivery fast and efficient.”

Helpful Report

Posted 1 year ago

Thanks so much Lesley :)

Posted 1 year ago

“Website was easy enough to use but when I ordered the pillow no tracking information was given so I emailed asking they informed me it was getting ready to be dispatched this is 3 days after my order. And now I've received an email asking for a review before I've even got my pillow. Maybe let me get my pillow first before asking me for a review on anything.”

Helpful Report

Posted 1 year ago

Hi, Glad you found the site easy to use, the email we sent was to ask you to review how easy the website is and also inviting you to email us directly with any suggestions on how we can improve - we will send you a product review request after delivery too ;) Feedback is so important to us to help make what we do better every day so thank you for taking the time to respond. Happy sleeping Zzz

Posted 1 year ago

“Pillow arrived the day after I ordered with free delivery”

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Posted 1 year ago

So glad to hear it David, thanks so much for the 5 star review :)

Posted 1 year ago

“Very good web site thank you”

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Posted 1 year ago

Thanks Patricia :)

Posted 1 year ago

“Found what I was looking for in seconds ..and got discount too”

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Posted 1 year ago

Sounds like a great deal Marianne, so glad to hear you are happy :)

Posted 1 year ago

“I found the pillow shopping a pleasant experience well done.”

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Posted 1 year ago

Thanks Daniel, so glad to hear it :)

Posted 1 year ago

“Quick and easy to order”

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Posted 1 year ago

Hi Marion, that makes us so happy, thank you for your feedback and happy sleeping Zzz

Posted 1 year ago

“Excellent and informative”

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Posted 1 year ago

Wow, thank you Kevin, we try our best and it's always great to hear positive feedback, happy sleeping Zzz

Posted 1 year ago

“Pillows are very good quality. I needed a firmer pillow as I was having neck problems. A big improvement. I would highly recommend”

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Posted 1 year ago

What wonderful news, thank you for letting us know and I hope your neck problems continue to improve. Happy sleeping Zzz

Posted 1 year ago

“The website was easy to use and I was able to place my order without any problems”

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Posted 1 year ago

Thank you for your kind feedback, happy sleeping Zzz

Posted 1 year ago

“Poor delivery times”

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Posted 1 year ago

Hi Steven, really sorry you have been waiting for your order. Our kingsize pillows are incredibly popular and thus on a slightly longer lead time. Pleased to see your order has been despatched today however on next day delivery :)

Posted 1 year ago

“I found you on rhe Internet highly satisfied”

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Posted 1 year ago

Hi James, so glad you found us and so glad we were able to help, a huge thank you for letting us know, happy sleeping Zzz

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Ahhh, thank you for letting us know and happy sleeping Zzz

Posted 1 year ago

“I haven't received my order yet but it was extremely easy to use your website and I was able to really find what I was looking for so well done and will definitely use Pillow World again.”

Helpful Report

Posted 1 year ago

Hi Janet, thank you so much for your kind words, our aim is to make shopping as easy as possible so you can find your perfect pillows, happy sleeping Zzz

Posted 1 year ago

“Really easy to find what I was looking for”

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Posted 1 year ago

Thanks for the 5 star review :)

Posted 1 year ago

“I Returned 2 pillows which were unopened, unused & in original packaging as they didn’t meet our requirements (not firm enough) & had to pay £12.30 return charge with Royal Mail…. Beware - no pre paid label of returns service is included when purchasing from this company even when you’ve followed the rules to not use the item. Other online pillow companies offer free delivery & returns for unused items but not this one. I complained and was rudely told by an advisor that the customer is made aware that delivery and returns are the customers own responsibility but this must have been the smallest of small print as I didn't see it & would have reconsidered my purchase if I had. Now I've been informed that my refund will be minus £5 delivery charge which I though had been waived (bar 20p) by a 10% order discount. £17.30 carriage fees & no pillows! Won't use this company again”

Helpful Report

Posted 1 year ago

Hi, so sorry you didn't find your new pillows firm enough, our returns policy is standard in the industry but apologies again if we didn't meet your expectations.

Posted 1 year ago

“Fantastic pillows and delivered really quickly”

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Posted 1 year ago

Hi Gael, thank you so much for your kind feedback, it means the world to us, happy sleeping Zzz

Posted 1 year ago

“I don't know yet as not got my pillows yet!”

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Posted 1 year ago

“Amazing and comfortable sleep”

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Posted 1 year ago

Thank you David - happy sleeping from all of us at Pillow World

Posted 1 year ago

“?”

Helpful Report

Posted 1 year ago

Pillow World is rated 4.5 based on 1,906 reviews