Pillow World Reviews

Name: Pillow World
Address: Unit M3a, Mosquito Studios,, Penn St, Amersham, Buckinghamshire
Rating: 4.47

4.5 Rating 1,906 Reviews

86 %

of reviewers recommend Pillow World

4.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

7867217557

Email:

hello@pillowworld.com

Location:

Unit M3a, Mosquito Studios,,
Penn St,
Amersham
Buckinghamshire
HP7 0PX

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Pillow World 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Great product.”

Helpful Report

Posted 1 year ago

Thank you, Joan! We’re so glad you had a great experience with both the ordering process and the product. Happy sleeping!

Posted 1 year ago

“Very easy website to use. Had exactly the pillows I was looking for.”

Helpful Report

Posted 1 year ago

Thank you, Janet! We’re delighted you found exactly what you were looking for. Happy sleeping!

Posted 1 year ago

“So glad we got these beautiful pillers the best we have had in years.”

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Posted 1 year ago

Thank you, Kathleen! We’re so happy to hear you’re enjoying your new pillows and that they’re the best you’ve had in years. Happy sleeping!

Posted 1 year ago

“I just literally googled best pillows for neck problems and yours seem to be the best for me, once I receive them and used them I will be happy to give a further review as pillows are so important for a good nights sleep”

Helpful Report

Posted 1 year ago

Thank you, Catherine! We’re thrilled you found our pillows through your search. We hope they provide the comfort and support you’re looking for. Once you’ve had a chance to try them out, we’d love to hear your feedback. Wishing you restful nights ahead!

Posted 1 year ago

“Website was really easy to use. Looking forward to receiving my order.”

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Posted 1 year ago

Thank you, Christine! We’re so glad to hear the website was easy to navigate. We hope you enjoy your order once it arrives—restful nights are on the way! 😊

Posted 1 year ago

“I desperately needed a firm pillow after months of not sleeping & trying to find a suitable pillow in various stores. I remembered I had a Dunlopillo latex pillow years ago after having whiplash & it was great. I hadn’t realised though that they are so hard to find now only online, then I came across Pillow World Wow !!!! I found a Hypnos latex pillow which sounded better than the Dunlopillo ( going off reviews) I ordered the med firm that said was the firmest. It arrived very quickly( on my birthday actually) and excitedly open it. It is inside a lovely bag with secure tag but I even inside the bag it was so soft & floppy. I was so disappointed. I didn’t even need to open it I knew it was just another description mistake. I emailed customer service to ask for help. A lady rang me back later on but unfortunately I couldn’t speak so she said she would phone back in an hour. 3 hrs later I rang her ! But was passed to 2 other depts after explaining the situation for the 3rd time. Then was told I could return the pillow but she couldn’t arrange a refund so she would ask the boss to ring back in 20 mins ( I never got another call back) I received an email telling me to return the pillow, I have with Royal Mail but I haven’t had confirmation yet that it has been received & at over £70 plus 2 lots of postage I could do with the refund. I will just carry on looking but not online, it is too much hassle. Carol Wheeler”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for your detailed feedback, and we’re really sorry to hear that your experience didn’t meet your expectations. We understand how important it is to find the right pillow, especially when dealing with neck pain, and we sincerely apologise for the confusion regarding the firmness of the Hypnos pillow you ordered. We aim to make the shopping process as seamless as possible, and we regret that the follow-up service fell short in this instance. Regarding the return process, we are currently looking into this and will make sure you receive confirmation of your return as soon as possible. We also appreciate your patience and understanding while we work to resolve this. Your feedback is invaluable to us, and we’ll use it to improve both our product descriptions and customer service moving forward. Happy sleeping, The Pillow World Team

Posted 1 year ago

“Very good products.”

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Posted 1 year ago

Hi Jennifer, Thank you for your kind words! We’re so pleased to hear you’re happy with your products. If there’s anything else we can help with, feel free to reach out. Happy sleeping, The Pillow World Team

Posted 1 year ago

“These pillows are conducive to your sleep if you are trying to get back a regular pattern to it. Extremely firm I have used one with some softer pillows and this has resulted in my head being comfy. I am glad I invested in them! Pillow world very competent and want to thank them.”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you so much for sharing your experience! We’re thrilled to hear that the pillows have helped you get back into a regular sleep pattern and that you’re enjoying the comfort they provide. We’re so glad you chose Pillow World, and we truly appreciate your kind words! Happy sleeping, 😊💤

Posted 1 year ago

“Products haven't arrived but so far so good.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback! Your products are on their way and should be with you very soon. We hope you’ll be enjoying your new pillows in no time. Happy sleeping, 😴

Posted 1 year ago

“Easy to navigate website. Really good product information which I found really helpful”

Helpful Report

Posted 1 year ago

Thank you for your review, Jayne! We’re so happy to hear you found our website easy to navigate and the product information helpful. We hope your new purchase brings you restful nights ahead! 😊 Happy sleeping! 😴

Posted 1 year ago

“I found Pillowworld site as I was specifically looking for certain pillows. They exactly what I wanted and so ordered them straightaway. The order was easy to place and I am hoping everything about the delivery will be easy too.”

Helpful Report

Posted 1 year ago

Thank you for your review, Shirley! We’re delighted to hear you found exactly what you were looking for and had an easy ordering experience. We hope your pillows bring you the perfect night’s sleep, and that the delivery is just as smooth! 😊 Happy sleeping! 😴🌙

Posted 1 year ago

“Amazing pillow”

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Posted 1 year ago

Thank you, Jamie! We’re so happy to hear you’re enjoying your pillow. We hope it continues to give you the perfect night’s sleep! 😊 Happy sleeping! 😴

Posted 1 year ago

“Easy to find, website quick and easy to use, wide choice well described”

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Posted 1 year ago

Thank you for your kind review, Amoret! We’re so glad you found our website easy to use and that you enjoyed the wide selection of pillows. We hope you love your purchase! 😊 Happy sleeping! 😴🌙

Posted 1 year ago

“Pillow World had the product I was looking for at a competitive price. Having read reviews I was confident that I was buying from a reputable company. The process was smooth and the product delivered on time. My only complaint is the spam received after purchase, this is off-putting.”

Helpful Report

Posted 1 year ago

So glad you found the product and the price you were after - we work very hard to make it easy for our customers and I'm glad everything went well. Regarding the email after delivery we do like to stay in touch with sleep tips and special offers but always include an unsubscribe link to stop all email communication if that is your preference. Many thanks and happy sleeping Zzz

Posted 1 year ago

“Very comfortable pillow”

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Posted 1 year ago

So glad you love your new pillow - happy sleeping Zzz

Posted 1 year ago

“I suffer with a stiff neck and shoulder issues and did order an ergonomic pillow but I find it a bit small so luckily I found an Xl size pillow on your site which was easy to navigate”

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Posted 1 year ago

Hi Ian So glad you found your perfect pillow. Happy sleeping Zzz

Posted 1 year ago

“Excellent website found everything I wanted to know”

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Posted 1 year ago

Thank you Linda, we try hard to make it easy - so happy it was easy for you. Happy sleeping Zzz

Posted 1 year ago

“Fast and easy to order”

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Posted 1 year ago

Hi Angela.so happy you found ordering easy, we work hard to make it easy. Happy sleeping Zzz

Posted 1 year ago

“An advert popped up on FB and I love the smell of lavender. I brought a pillow spray, but it doesn't last long on the fabric. I am hoping that this built in scent of lavender will allure me into a peaceful sleep. Looking forward to receiving my order soon.”

Helpful Report

Posted 1 year ago

Thank you for sharing! We’re excited to hear that you’re looking forward to the lavender scent helping with your peaceful sleep. We hope it meets your expectations and brings a calming atmosphere to your nights. 😊 Happy sleeping! 😴🌿💤

Posted 1 year ago

“Really great site”

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Posted 1 year ago

Thank you, Joe! We’re so glad you had a great experience with us. 😊 Happy sleeping! 😴🌙

Posted 1 year ago

Pillow World is rated 4.5 based on 1,906 reviews