Thank you for your feedback, Rachel! We're glad the ordering process was quick and easy. We’ll work on improving our communication to keep you updated on delivery details. Happy sleeping!
“Wanted Dunlopillow and Pillow World had just what I required. Very good communication throught and
up to date correspondence on delivery dates and times etc.”
Thank you for your kind words! We're delighted to hear you found exactly what you needed and that our communication met your expectations. Happy sleeping!
Thank you for your feedback, Lynda. We appreciate you bringing this to our attention and will review how our pricing is displayed to ensure clarity. Happy sleeping!
“Disappointed with my pillows order, it was not clear to me that I was expected to pay £59 00 for one pillow, in my experience I have never purchased one pillow, it always came as a pair.”
Hi Carol, thank you for your feedback. I’m sorry to hear you were disappointed with your pillow order. To clarify, the price listed for one pillow is £59, and just next to that, it shows that if you purchase two, the price drops to £47 per pillow. I understand how that could be a bit confusing. If you'd like further assistance, our customer service team would be happy to help—just give them a call at 0333 577 0144. We appreciate your understanding!
Thank you, Paul! We're glad to hear you're happy with your experience so far. If you need any further assistance or have any questions, feel free to reach out. We're always here to help!
Thank you so much for your 5-star review! ⭐ We’re thrilled to hear you had an excellent experience with Pillow World. Your support means the world to us, and we’re so glad we could help bring a little more comfort to your life. If you ever need anything else, we’re always here to help! 😊💤
Hi Christopher, really sorry you are waiting on your order. Our Tempur pillows are incredibly popular and thus on a slighter longer lead time as detailed on the product page and on your order confirmation. We are working on despatching your order as quickly as possible.
Hi Nita, really sorry to hear that your order is delayed. These are some of our most popular pillow covers. Thus, they were sold out really quickly. Please rest assured that they are fully back in stock and will be dispatched on priority today itself. The team will also be in touch with you regarding despatch notifications. Hope you enjoy a great night's sleep :)
Hi Ruth, really sorry you weren't happy with your delivery charge. Unfortunately there are a small number of remote postcodes that are delivered to at a surcharge. We are actively working on a solution to deliver everywhere for as little cost as possible but we aren't quite there yet :)
Thank you, Kastriot! We’re so happy to hear that your new pillows are helping with your neck pain and making a difference. Wishing you continued comfort and happy sleeping! 😊💤
Hi Milla, Thanks so much for getting in contact. Our Tempur pillows are incredibly popular and have thus been put on a longer lead time. This lead time is detailed on the product page and on your order conformation which we hope will try and manage expectations on a shipping confirmation. We have another shipment due in later this week and your order will be put on priority and sent out with next day shipping. Thank you so much for your patience with us.
Thanks so much, Carol! We’re thrilled to hear your Dunlopillo Super Comfort Latex Pillow is working wonders for you and that you’re waking up pain-free. Enjoy your brilliant new pillows and happy sleeping! 😊💤
