Hi Jeanette, I can see you ordered a Dunlopillo Super Comfort. At the time of your order we were seeing incredibly high demand of these pillows and due to our competitive prices, we subsequently went out of stock. I can see you have had your pillows for a while now and hope you are sleeping better :)
“I ordered a soft, hollow-fibre pillow from Pillow World but when it arrived it felt as though there was no stuffing in it. On asking for a return, I was told that any opened and used pillows couldn't be returned - even if that pillows had been put in a clean pillow case and tested for 10 seconds.
I would never have purchased from Pillow World had I known about this ridiculous clause. Be careful before you buy.”
Hi Maureen So sorry you didn't like your pillow. This is one of our most popular pillows and has 100% 5 star ratings til now, sorry it wasn't right for you.
Hi Caroline, so happy you are happy with your lavender pillow. If you would like to strengthen the scent simply rub the pillow before bedtime and it will boost the aroma. Happy sleeping Zzz
“I cannot tell you how disappointed I was. The pillow you sent me was not like the picture on the bag. It was filled so full I couldn’t get my head on it. I undid the pillow and inside it was nothing like the picture. It’s going in the bin.
I should have sent it back it was a wast of £40.”
Hi Yvonne, so sorry you didn't get on with your Sealy pillow. We have had great feedback on this pillow. It is very deeply filled (as mentioned on our site) and perhaps you need a thinner pillow?
“Parcel came in 2 lots which was not confirmed and customer service failed to read the email properly as I stated only half of the delivery came and listed items. In the end second parcel came with sll items delivered”
Hi Bennett, sorry to hear your delivery was a bit of a hassle. We do state in our order confirmation emails that some parcels might arrive separately. Given you ordered quite a large number of pillows, this was more than likely to be the case. Glad all your pillows arrived :)
