“I am very pleased with how fast I received it and the way it was packed was perfect and the cover inside the packaging was perfect to. I will keep the bag it came in and I think the pillow is great and nice and big and great for my head I love it thank you.”
Thanks so much for your lovely review, Krista!
We’re thrilled to hear you’re happy with the quick delivery and packaging. It’s great that the pillow is perfect for you, and we’re glad you’re enjoying it! 😊
Happy sleeping! 🌙
Thanks for the feedback, Jackie! We’re glad to hear you found the site easy to use and enjoyed the selection. We hope the pillows make the perfect gift! 😊🎁
“Loved the website! Glad I found you. SO much choice, when it’s a bit of a minefield closing a pillow. It’s so hard to get right, but you made the choice easy. And has a good Black Friday-style discount. I look forward to receiving it.”
Thank you, Pauline! We’re so happy to hear that our website made finding the perfect pillow easy for you. We hope you love your choice and enjoy a restful night’s sleep! 😴✨
“If you are not sure about your purchase, please read the return policy carefully because once opened, you can no longer return the pillow. But how can you check without opening it 🤷♀️”
Hi Magalena, we understand your concern. Our return policy aims to balance hygiene with customer satisfaction, but if you’re unsure in the future, our team is happy to help guide you to the best choice before purchase. Feel free to reach out! 😊
Hi Jane, I'm sorry to hear you were left waiting for your pillows. I can see we sent these out to within 3 days of receiving your order but looks like their were issues with the courier which meant the consignment was delayed. Really sorry about this but hope you are sleeping well with your new pillows now :)
Hi Liz,
I’m so sorry to hear you’re still waiting on the second part of your order. Our warehouse team has been informed and is working to resolve this for you. If they haven’t already been in touch, please don’t hesitate to call our customer service team on 0333 577 0146, and we’ll make sure this is sorted as quickly as possible.
Thank you for your understanding! 😊
“Within 15 minutes of ordering i received 3 more irrelevant emails.
Absolute spam which makes me worry to the legitimacy of the company. Time will tell.”
Thank you for your feedback.
We’re sorry for the inconvenience caused by the confirmation and review request emails. Rest assured, we’re a legitimate company, and your order is in safe hands.
We’ll review our email process to improve this experience. If you have any concerns, feel free to contact our customer service team on 0333 577 0146.
“We found Pillow World on the internet after researching pillows for better sleep. Ordering was simple and are waiting for delivery before we could give our opinion on the pillows and as such can't add any photos”
