“If you are not sure about your purchase, please read the return policy carefully because once opened, you can no longer return the pillow. But how can you check without opening it 🤷♀️”
Hi Magalena, we understand your concern. Our return policy aims to balance hygiene with customer satisfaction, but if you’re unsure in the future, our team is happy to help guide you to the best choice before purchase. Feel free to reach out! 😊
Hi Jane, I'm sorry to hear you were left waiting for your pillows. I can see we sent these out to within 3 days of receiving your order but looks like their were issues with the courier which meant the consignment was delayed. Really sorry about this but hope you are sleeping well with your new pillows now :)
Hi Liz,
I’m so sorry to hear you’re still waiting on the second part of your order. Our warehouse team has been informed and is working to resolve this for you. If they haven’t already been in touch, please don’t hesitate to call our customer service team on 0333 577 0146, and we’ll make sure this is sorted as quickly as possible.
Thank you for your understanding! 😊
“Within 15 minutes of ordering i received 3 more irrelevant emails.
Absolute spam which makes me worry to the legitimacy of the company. Time will tell.”
Thank you for your feedback.
We’re sorry for the inconvenience caused by the confirmation and review request emails. Rest assured, we’re a legitimate company, and your order is in safe hands.
We’ll review our email process to improve this experience. If you have any concerns, feel free to contact our customer service team on 0333 577 0146.
“We found Pillow World on the internet after researching pillows for better sleep. Ordering was simple and are waiting for delivery before we could give our opinion on the pillows and as such can't add any photos”
“Is my item in stock - I searched high and low for this information on the website and it was nowhere to be found, despite your own advice to check the product page before ordering to check (as may be a delay if not in stock).”
Hi Katherine,
Thank you for your order! I can see you’ve purchased two medium Tempur Comfort Cloud pillows.
On the product page, under the ‘Delivery Information’ section, it states, “FREE Delivery in 3-5 days,” so your pillows are on their way and should be with you this week! We hope you enjoy the comfort they bring. 😊
Happy sleeping!
Thank you for your feedback, Michael.
We’re sorry the pillows didn’t meet your preference. Comfort can be very subjective, as everyone has unique needs and expectations when it comes to firmness and feel. We appreciate you giving them a try.
