“A good selection of reasonably priced products, just don’t expect to receive them in a hurry. In these days of free next day delivery with Amazon etc, 8 days to receive an ‘in stock’ product is poor…”
Hi, we are really sorry to hear you were not happy with the delivery time of your pillows. We always aim to despatch within 2 working days however due to our competitive process sometimes we are out of stock like we were with your order. We pride ourselves on communicating with our customers ASAP but we understand sometimes this is not good enough. Glad to hear you were happy with your order and pillows however :)
“This was my first time using your site to shop for the pillows I require. And quite frankly it has been the easiest site I've used to buy anything. I only hope that the delivery and quality of the products I have bought not only come quickly, but are just as good as they look!
In summing up, all I can say for now is thanks to "Pillow World", for such an easy way to work out what I wanted, "And so Quickly"!”
Hi Nicholas, thank you so much for the feedback. Our lavender pillows are hugely popular and unfortunately we ran out of stock on the day you ordered. I can see you have now received your pillows, hope you are sleeping better :)
“The search and ordering processes were simple, intuitive and extremely easy to navigate.
Having only just ordered the pillows (less than 30 seconds after the order) I am unable to comment on the quality of the pillows themselves.”
Hi Peter, I'm really sorry its taken to long to get your Dunlopillo order out. These pillows have been hugely popular and we are awaiting stock back in the warehouse soon. Please be advised of our lead times online, we will get your order despatched as soon as possible :)
Hi Graham, your order was dispatched the day after you placed it :) I can see you have requested it was left in a safe space which it appears your DPD courier has done. Hope you are getting a fantastic nights sleep with your new pillows! :)
“Delivery issue: No address for the dilivery company. Have to ask why this would happen. One day delay. Thanks to the delivery diver who rang me to get the address. The pillows are as expected.”
Hi Joan, really sorry to hear your order was delayed. Looking into your order I can see that we only got a postcode as a delivery address. This might explain why it took a little longer to deliver and why the courier struggled to find you.
