Hi Susan, really sorry to hear your didn't live up to your expectations. We try and match everyone with their perfect pillow but sometimes it just isn't right match.
“Pillows not comfortable in fact my "old pillows " are much better gave these pillows a fare chance (3weeks) when I sent the company a email all they were conserned about was left it too long to claim a refund of whitch I was never interested in DONT BUY ANYTHING FROM THESE PEOPLE . They are not nice people”
Hi Robert, really sorry to hear you weren't happy with your pillows. Unfortunately we cannot accept returns over 14 days and on opened and used pillows for hygiene reasons. We do our upmost to match everyone with their perfect pillows but comfort is subjective and sometimes its just not the right fit.
“I have searched high and low for pillows that suit myself and my husband that have structure but aren’t too hard. I opted for the seriously comfortable memory comfort pillows and I am so impressed! They are extremely comfortable for both side and back sleepers. They provide support without loosing structure. They are also washable as the covers can be removed. Really pleased.”
Hi Sue, really sorry to hear your pillows did not live up to expectations, We try and match everyone with their perfect pillow but sometimes it just isn't a good fit.
“I am not sure about how pillow support works. I bought a hollow fibre pillow suitable for all types of sleepers including side sleepers, but found that there was not enough support. Do you provide soft pillows for side sleepers only ?”
Hi Alan, sorry to hear that the hollowfibre pillow was not your perfect pillow match. If you sleep on your side, we have a great collection of supportive side sleeper pillows. Please have a look here: https://pillowworld.com/collections/side-sleeper
“I'm sorry but I'm not the best person to leave a review on a pillows. I have arthritis in my neck and any pillow the starts of soft but ends up firm is a nono for me as if I end up on my back the firmness of the pillow has me clenching my teeth. I have had years and years of looking for thee pillow for me but haven't found it yet unfortunately and has cost me a fortune in pillows and then have to give them away”
Hi, thank you very much for your feedback. It is very important to us and we take all product feedback into account. Really sorry to hear your pillow didn't help with your neck pain. We do our upmost to try and match you with your perfect pillow but comfort and support are subjective and sometimes it just isn't the perfect fit. Unfortunaly we cannot accept returns on used pillows for hygiene reasons.
