Hi Richard, I'm really sorry to hear you were having trouble with DPD. Our customer service team do everything they can to facilitate address changes but sometimes DPD still deliver to the incorrect address. Unfortunately this is out of our control. If you contact our customer services heretohelp@pillowworld.com, we can help facilitate a replacement sent out to your correct address :)
“I ordered 6 Pillows from pillow world for my partner and kids, and we are now having the best nights sleep, no more stiff necks in the morning, thank you pillow world”
“It's disappointing that there is no opertunity to have a trial period for a pillow, the description sounded like it would be ideal, in reality it was not so I now have a £100 pillow which I can't use or return!”
Hi, its industry standard not to accept returns on opened and used pillows for hygiene reasons. Really sorry about the frustration this has caused but hope you can understand :)
“I am extremely fussy about my pillow !
I looked on your website , chose the one that most suited my needs... and I have to say, I have never slept better !!
Very happy customer”
“I ordered two pillows. It was very easy to make my order. The order came very quick. I am so pleased with the pillows ordered I will order from Pillowworld again.”
“Seems like a decent pillow but unfortunately did not help with the problems I have from cervical spondolysis and scalp tenderness. I guess I was hoping for a miracle. I've bought many pillows but none of them have helped. Not Pillow Worlds fault.”
“Having had Dunlopillo pillows before, I was looking forward to using my new ones. However, although I've aired them outside for over two weeks, the smell of Latex is still too strong for me to be able to sleep on them. I'm hoping the smell goes soon.”
Hi Debroah, really sorry to hear you aren't getting on with your Dunlopillos. They shouldn't normally have a strong smell of Latex. If you think there is something wrong with your pillow do get in contact with our customer service team and they will be happy to help you! You can contact them at heretohelp@pillowworld.com :)
