Thank you so much for your kind words - we always try to exceed expectations and I'm so glad the pillows are exactly what you wanted. Happy sleeping Zzz
Thank you, Megan! We’re glad to hear you’re enjoying the comfort so far, and we hope it stays just as lovely. Looking forward to hearing more from you! Happy sleeping!
“I ordered 2 of the pillow sets. The website was easy to use and there were no issues placing the order. The order was despatched quickly however what I hadn't expected was that I would get multiple parcels. It does state this on the despatch email though. My first delivery arrived and was 2 parcels. I presumed it would be 1 set in each parcel but nope! I contacted support who said to wait until the following day for delivery of the second parcel. Which I didn't understand as I had only had 1 set of tracking info and I'd had to request delivery to another day as I was out. I messaged this to support who assured me tomorrow was fine. I then recieved another parcel a few hours later which was half of the 2nd set! Anyway, I waited for the rest of the stuff to arrive the following day and it didn't (I'd still only been sent tracking for the 1st parcel and nothing else remember) so I contacted support who checked and I then found out the last packaged had been damaged in transit and returned to sender! Support said they'd send another parcel immediately. To be fair, they did and I got the missing items today. Support was via email but I got responses each time I contacted and quickly. I do think it would be better if they notified you of each parcels tracking number so you had a better idea of what was where and didn't have to harass support to chase up immediately.”
Hi Marie, thank you for the detailed feedback!
We’re glad to hear you found the ordering process smooth and appreciated the quick responses from support, though we apologise for the tracking and delivery confusion.
We’re pleased everything arrived in the end, and we hope you’re enjoying your new pillows. Happy sleeping!
“Really happy with our new pillows. The advert on TV reminded me we needed to replace these and we were not disappointed! The ordering and delivery of the pillows was quick easy and efficient. The price point was very good too.
Definitely recommended”
Thank you, Sarah! We’re so glad the TV advert brought you to us and that you’re happy with your new pillows. It’s wonderful to hear that the ordering and delivery process was smooth and that you found the price just right. Thank you for recommending us! Happy sleeping! 😴
Thank you for reaching out, Rhonda. We’re sorry to hear the pillow isn’t quite what you expected. Please get in touch with our customer service team, and they’ll be happy to assist you with the return process.
Thank you for sharing your feedback! We understand that pillow firmness is a personal preference, and we’re sorry this one wasn’t quite the right fit for you. If you need any help finding a softer option, we’re here to assist. Happy sleeping! 😴
“Purchased these Pillows as replacement for Northern Nights Pillows. These new Pillows were for my 95 yr old Mother. She was very pleased with the quality and softness of the Hypnos Pillows, my mother is quick to complain about everything really, but not a word was said about bad product. So well done Hypnos Pillows.”
Thank you so much for your thoughtful review! We’re delighted to hear that the Hypnos Pillows have met your mother’s high standards—no complaints is high praise indeed! Knowing they bring her comfort truly makes our day. Well done, Hypnos Pillows, indeed! Happy sleeping to you and your mother! 😴
Thank you so much for the wonderful review! We're thrilled to hear you had a 5-star experience from start to finish and that you're enjoying the high-quality pillow. 😊
Happy sleeping! 😴
Thank you for the great feedback, Terry! We're so happy to hear that you're getting the best night's sleep with our pillows. Your recommendation means a lot to us. Happy sleeping! 😴
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