Pinnacle Surveyors Reviews

Name: Pinnacle Surveyors
Address: Profile House, Stores Road, Derby, City of Derby
Rating: 4.67

4.7 Rating 197 Reviews

92 %

of reviewers recommend Pinnacle Surveyors

Company Reviews

Metrics

Info

4.7

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pinnacle Surveyors:

Pinnacle Surveyors is an independent firm of Chartered Surveyors based in the East Midlands with offices across England, Wales, and Northern Ireland.

We provide RICS regulated residential Market Valuations and Home Surveys for a variety of purposes such as moving house and Help to Buy redemption.

We are Mortgage Valuation panel suppliers for all major Banks and Building Societies as well as numerous specialist lenders

Visit Website

Phone:

01332830202

Email:

enquiries@pinnaclesurveyors.co.uk

Location:

Profile House,
Stores Road,
Derby
City of Derby
DE21 4BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When the Lady arrived at the property she had a key but on opening the door realised we were in. She shuy the door and hammered on it as if there was no tomorrow. We had had several occupants of other flats knocking on the door so initially we ignored her. But her persistence paid off and we let her in. She was quite pleasant saying sorry she did not expect us to be there. The quote she gave seemed to be a bit on the low side. We vannot see what relevance the following questions have to do with this survey?”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Pinnacle Surveyors! We are so pleased that we were able to meet your expectations. As you mentioned, when the lady arrived at the property, she had a key but encountered an unexpected surprise upon opening the door. We are sorry that the quote may have seemed a bit low. We appreciate your feedback and we'd like to apologise for any confusion concerning the questions asked unrelated to the survey. We are always looking for ways to improve the customer experience and your insight is invaluable. Again, thank you for your 5-star rating!

Posted 1 year ago

“Very friendly . Good communication. Very helpful.”

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Posted 1 year ago

Thank you for giving Pinnacle Surveyors a 5 star rating and for your positive feedback. We are pleased to know you found us to be very friendly, with good communication and helpful. Thank you for your kind words!

Posted 1 year ago

“Very polite and professional, thank you.”

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Posted 1 year ago

Thank you very much for your 5 star rating of Pinnacle Surveyors! We appreciate the kind words about our team's politeness and professionalism. Thank you!

Posted 1 year ago

“Very impressed with the surveyor, very polite and professional.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Pinnacle Surveyors! We are so pleased to hear that you were very impressed with the surveyor and that they were polite and professional. Your feedback is very important to us and we are grateful.

Posted 1 year ago

“I would like to thank you for all the staff which helped us to value our property expecially James G.The process was a very straight forward. All goes as planned.Highly recommend to everyone.”

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Posted 1 year ago

Thank you for taking the time to provide such a positive review of Pinnacle Surveyors! We are so pleased to hear that our team members, especially James, performed perfectly and made the process straightforward and stress-free. We sincerely appreciate your kind words and 5-star rating!

Posted 1 year ago

“Pinnacle Surveyors were amazing, extremely thorough and very helpful. Happy to answer any/All questions.”

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Posted 1 year ago

Thank you so much for your fantastic five-star rating of Pinnacle Surveyors! We are glad to hear that you had such an amazing experience with our services and that you found our surveyor to be extremely thorough and helpful in answering all of your questions. We appreciate you choosing us, and we hope you have a great day!

Posted 1 year ago

“Efficient for the buyer however. They seller informed me the appointment booking wasn’t great as they had to rush home from work. Detailed document followed with a phone call.”

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Posted 1 year ago

Thank you so much for your four-star rating. We really appreciate you taking the time to let us know about your experience. We're glad to hear that the detailed documents helped you out, and we apologize if the appointment booking wasn't up to par. We'll do our best to make sure every customer has the best experience possible. Thank you again!

Posted 1 year ago

“It was a comprehensive review. Thank you”

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Posted 1 year ago

Thank you for your 5-star rating of Pinnacle Surveyors. It was very much appreciated and we are so pleased to know that you found our service to be comprehensive.

Posted 1 year ago

“very easy to follow”

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Posted 1 year ago

Thank you for your 5 star rating of Pinnacle Surveyors, and for your kind words saying the process was 'very easy to follow'!

Posted 1 year ago

“No communication riot to attending. External back door left open and keys put through the neighbours letterbox, without informing him he had finished. Internal doors left closed, causing issues with the cats that remained in the house. General manager’s email in response was lacking in empathy and took the surveyor at his word. Glad it wasn’t me paying for the survey.”

Helpful Report

Posted 1 year ago

Thank you for your review. We understand that you have emailed us separately regarding this case and will respond to you directly. Regards, Pinnacle Surveyors

Posted 1 year ago

“Very thorough with their report and the additional conversation to discuss the report's findings was very much appreciated, useful and good for putting my mind as ease. As a first-time buyer, it was very reassuring to know what my next steps should be.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating! We are delighted to hear that you found our report to be very thorough, and that the conversation to discuss its findings was very useful. Thank you for your kind words!

Posted 1 year ago

“Had Mike E complete my report, very thorough and supporting pictures where needed. I had the report back the next day and a call to follow up by the end of the week and check if I had any questions. Really great service”

Helpful Report

Posted 1 year ago

Thank you for your kind review and 5 star rating of Pinnacle Surveyors. We appreciate your feedback on the service provided by Mike. It's great to hear that your report was completed within the desired time frame and provided with supporting visuals. We strive to offer the most professional and efficient service, and we're thrilled to hear that we've achieved this. We're grateful for your feedback and we look forward to working with you again in the future.

Posted 1 year ago

“excellent service. Report was provided promptly after survey. Very detailed, Jonathan gave me a day to read and digest it then telephoned and went through it point by point. Very professional. Would highly recommend.”

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Posted 1 year ago

Thank you so much for your 5 star review of Pinnacle Surveyors! We really appreciate your kind words about the excellent service, prompt report, and professional guidance. We are delighted that you would recommend us to others and we are glad to have provided you with this great experience. Thank you!

Posted 1 year ago

“Efficient and informative followed up by a phone call to discuss some points that may need addressing.”

Helpful Report

Posted 1 year ago

Thank you for your kind rating of Pinnacle Surveyors. We really appreciate your feedback that our service was both efficient and informative, and that you are happy with our follow up phone call to discuss some points that needed addressing. Thank you for taking the time to rate us.

Posted 1 year ago

“Pinnacle surveyors completed our Level 2 Home Buyers survey for our first house. The whole process from start to finish was very smooth from booking the appointment and receiving the call to query anything on the report given to us. Scott Love completed our survey and the detail he went into was very useful. We could also talk through the notices on the report over the phone which we were very happy with and were assured about the measures we have already taken. Highly recommend!”

Helpful Report

Posted 1 year ago

Thank you so much for your excellent 5 star rating of Pinnacle Surveyors. We are extremely glad that you had a smooth experience with our company during the Level 2 Home Buyers survey of your first house. Scott Love did a fantastic job of delivering a detailed report that answered all your queries, and we are so pleased that we could talk you through your report. We are very thankful for your review, and we look forward to providing you with excellent service in the future.

Posted 1 year ago

“The survey was carried out within about a week of making the booking. The report seemed straightforward and the surveyor phoned a couple of weeks later to check whether I had any queries.”

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Posted 1 year ago

Thank you so much for the five-star rating for Pinnacle Surveyors. We are delighted to hear that you found the report to be straightforward. Furthermore, it is good to hear that our surveyor took the time to phone and ask whether you had any queries - that is excellent customer service!

Posted 1 year ago

“Very helpful, polite, professional and respectful of the property.”

Helpful Report

Posted 1 year ago

Thank you for your five star rating of Pinnacle Surveyors and for your kind words. We are glad that you found our team to be very helpful, polite, professional and respectful of the property. We appreciate your feedback and are thankful for your support.

Posted 1 year ago

“Brilliant, efficient and professional. The surveyor, Stephen Anscombe, was so professional, explained everything in detail and completed the report in such a timely manner. Thank you very much Stephen.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Pinnacle Surveyors! We are thrilled to hear about your positive experience working with Stephen, and we are glad that he was able to provide you with excellent and efficient service. We very much appreciate your kind words and thank you for your support.

Posted 1 year ago

“Profesional and polite.”

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Posted 1 year ago

Thank you for your review, it is much appreciated! Regards, Pinnacle Surveyors

Posted 1 year ago

“Pinnacle were very quick to arrange a date and time to complete our survey and would highly recommend them to others.”

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Posted 1 year ago

Thank you for your review, it is much appreciated! Regards, Pinnacle Surveyors

Posted 1 year ago

Pinnacle Surveyors is rated 4.7 based on 197 reviews