Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 562 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just learned when our Granddaughter received her phone for her Birthday that Chen forgot to add the SIM card to our order. Very disappointing that her phone could not be activated and we are not waiting to hear back from Pinwheel on when they can ship out the SIM card. I understand mistakes are made. It’s how these mistakes are handled afterwards it what makes a company. I had to argue with customer service that I should not have to pay additional shipping to correct their mistake. Their initial answer was I could order the card from Amazon or Mint Mobile with free shipping. Now waiting to hear back from customer service to see how they are going to handle.”

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Posted 8 months ago

“Julia was very helpful!”

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Posted 8 months ago

“Great customer service”

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Posted 8 months ago

“Wonderful, easy-to-use, lots of parental controls, great customer service, constantly being up-dated with new features! Started with one kid and now adding another kid's phone 2 years later because we were so happy with the first one. Love the fact that apps are pre-screened by pinwheel so I know which apps to trust without having to do a ton of research.”

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Posted 8 months ago

“Rizza was awesome! Super patient, helpful and able to solve the issue in a timely manner.”

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Posted 8 months ago

“Great idea for a first phone, needed one to text dad while he's away at work..”

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Posted 8 months ago

“Love the caregiver portal and customer service”

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Posted 8 months ago

“So far we absolutely love the Pinwheel service. It is a great way to teach our son how to be safe when using electronics. I have also had great experiences with customer support each time I have had to reach out. Overall extremely satisfied!”

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Posted 8 months ago

“Great customer support!”

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Posted 8 months ago

“Chen provided a quick and helpful solution when we hit a snag with the texting app. Much appreciated!”

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Posted 8 months ago

“Melisa D. Was very helpful, professional and friendly. She got us up and running quickly.”

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Posted 8 months ago

“Julia was helpful and patient while I made the recommended changes to fix my issue.”

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Posted 8 months ago

“System can mess uo but tech always seems to be able to fix it”

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Posted 8 months ago

“Our family loves Pinwheel! It has been the perfect way to feel safe giving our daughter access to a phone and teaching her how to use it responsibly. Customer service is easily accessible through email, phone, or online chat, and they have always been able to solve any issue quickly and efficiently. I highly recommend this service to all families.”

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Posted 8 months ago

“Pau was awesome at solving my issue”

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Posted 8 months ago

“Customer service is always very helpful but we are continuing to struggle with missing texts”

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Posted 8 months ago

“I am so thankful for the support on both of my questions. She stayed with me until I was completely updated and finished with the task! It was so helpful.”

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Posted 8 months ago

“Customer support is so helpful and patient!”

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Posted 8 months ago

“I really appreciate the work pinwheel is doing to help keep kids safe while they learn how to build a healthy relationship with their phone. The customer service is amazing and I'm happy with our experience.”

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Posted 8 months ago

“I've been with Pinwheel for five years and have seen the company and product grow so much in that time frame. The support is great and thorough for any issues that arise. I would definitely recommend anyone that has kids,teens, or yourself that need a phone to go through Pinwheel. Thank you Pinwheel for your continued service and getting better and better each and every year.”

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Posted 8 months ago

Pinwheel is rated 4.6 based on 562 reviews