Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 562 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to interact with customer service, friendly people! And even more important: Quick and accurate responses. The platform itself is really easy and I’ve seen consistent improvements over the years as well.”

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Posted 3 months ago

“Great customer service, great phone that my kids can't "jailbreak." Worth every penny for the peace of mind that my girls won't be bullied or fall into the social media abyss. Priceless.”

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Posted 3 months ago

“It's been a great service and fits our needs. My only complaint is the phone can be buggy sometimes. I'll add apps and it will take days for them to get on the phone.”

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Posted 3 months ago

“The agent was helpful”

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Posted 3 months ago

“Thank you for the speedy resolution to my issue!”

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Posted 3 months ago

“Chen B is professional, knowledgeable and helpful!”

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Posted 3 months ago

“It’s been helpful in protecting our children, one who is special needs.”

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Posted 3 months ago

“Julia and Jesse have been amazing live chat IT help. We have 5 phones and despite all of the hiccups and firmware issues, the team is always there to help. Thanks Pinwheel!”

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Posted 3 months ago

“I love Pinwheel!!! We’ve been customers for two years with two teenage sons using Pinwheel devices. Customer support is outstanding! I always get prompt responses and the most helpful replies.”

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Posted 3 months ago

“We've used Pinwheel for 4 years and we find it very useful to help keep our special needs teenager safe on her phone. It's wonderful that Pineheel offers the ability to increase or restrict parental control as your child grows and changes. I'd recommend it to all parents and those who care for special needs teens or adults.”

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Posted 3 months ago

“Julia was very responsive and helped me fix the problem I had fist try. She was very nice and knew what she was doing.”

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Posted 3 months ago

“Great customer service and thorough app vetting”

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Posted 3 months ago

“Excellent customer service! Very helpful and great product would recommend!”

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Posted 3 months ago

“The tech-support via text messaging has come in very handy for our family on a few occasions. All of the tech-support people are extremely patient and helpful.”

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Posted 3 months ago

“Support has always been very helpful. We're happy with the service”

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Posted 3 months ago

“The service was great. They helped right away.”

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Posted 3 months ago

“I've been very happy with Pinwheel for my children and with their support. Tonight I had a question that Faith R helped me with and she was great!”

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Posted 3 months ago

“They've thought of everything! My wife and I are so impressed with the Pinwheel phone! It gives parents great control, including monitoring our son's texts, and approving (or rejecting) contacts and apps. I highly recommend it!”

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Posted 3 months ago

“Difficult to manage through caregiver portal”

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Posted 3 months ago

“This is a good first phone for a kid. But there are some areas of frustration that make me want to pull the plug and move on. We have had multiple issues with loading apps. The phone locked us out asking for a passcode design that we never set up. And I do want to be able to have control over who my son has in his contacts if a group of friends wants to have a group chat and just one of those are not in his contacts he is excluded from the chat by the pinwheel program.”

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Posted 3 months ago

Pinwheel is rated 4.6 based on 562 reviews