Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.62

4.6 Rating 569 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

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“Customer service team has always been great!”

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Posted 1 year ago

“Support team was great. Paolo remained polite throughout the call and got down to the bottom of my concern right away.”

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Posted 1 year ago

“Pinwheel is perfect for my 11 year old son! Customer service has been very helpful everytime I have started a chat with them online.”

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Posted 1 year ago

“Julia helped me for almost 3 hours solving an issue I was having with apps not downloading. She kept after the issue, trying every possible solution until we realized that a majority of our trouble solving the issue was due to incorrect information I provided. This morning, I had one more app I had to get downloaded, and Rachel was able to help me do so.”

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Posted 1 year ago

“Very accommodating support team. Thank you”

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Posted 1 year ago

“Thank you for your help”

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Posted 1 year ago

“Excellent phone and great support”

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Posted 1 year ago

“Safe, easy to manage”

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Posted 1 year ago

“Really good quality, it's a good phone, and an awesome phone for kids”

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Posted 1 year ago

“We were not able to fix the hardware issues with the phone, but Aimee was pleasant, helpful, and patient with me. I appreciated her professional help.”

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Posted 1 year ago

“This phone is absolutely a stress saver for us. It allows our daughter the ability to talk and text with friends, share photos, and begin to manage the use of safe apps. It's like having a phone with training wheels. We know she is safe, she has some freedom, and everyone is (mostly) happy. I love the ease of managing her schedule and contacts through my device - and it's just nice having one less thing I need to be stressed out about. I VERY much love that they "vet" and review every app available in their store. It saves me so much researching time!”

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Posted 1 year ago

“We had a few small issues with one of the phones but nothing that a chat with CS didn't take care of. We have recommended Pinwheel to all our friends with young kids. I'm sure the platform will only get better. Thank you for providing a great solution for parents regarding cell phones, since as much as we say our kids won't get them when they're young...it is just part of our culture now.”

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Posted 1 year ago

“She was helpful and clear”

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Posted 1 year ago

“Tony was extremely informative, thorough, and helpful. She is a true asset to your company.”

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Posted 1 year ago

“We just got our second Pinwheel phone for our second child. We love that Pinwheel does everything we need a phone to do (while still being a smartphone) without access to the world wide web or social media. Believe it or not, our oldest (now 16 and has had her phone for two years) actually likes having the "Child-Managed Safelist" turned on. No unsolicited or unwanted calls and text messages come through to her phone.”

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Posted 1 year ago

“Pinwheel has helped my wife and I navigate our daughter having a phone. The app has been incredibly useful and helped us to ensure she has a safe experience using a cell phone. The tech support has been very helpful and attentive when needed. I’m really glad my family found Pinwheel!”

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Posted 1 year ago

“Customer service is so helpful! Thank you!”

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Posted 1 year ago

“I appreciate the ability to turn features on and off. Some aspects of it have been cumbersome, but it is also 2 years old. I purchased for my daughter when she was 11 and am purchasing another one for my son who is 11.”

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Posted 1 year ago

“Helpful customer service and always gets back to us quickly to troubleshoot. Thanks!”

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Posted 1 year ago

“Customer Service is excellent! Really nice to work with.”

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Posted 1 year ago

Pinwheel is rated 4.6 based on 569 reviews