Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 562 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love that our daughter can have access to some apps. My favorite part of the Pinwheel service is that we can set the “sleep mode” to turn off functions at night. We like that she can keep her phone with her overnight without access but still setting and using the alarm.”

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Posted 3 months ago

“Good customer service interaction with Liz to get partial refund after phone was lost.”

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Posted 3 months ago

“Helpful staff”

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Posted 3 months ago

“Great kids phone, and customer service.”

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Posted 3 months ago

“great customer service”

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Posted 3 months ago

“It is a great way to monitor them while letting them have growing independence.”

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Posted 3 months ago

“Would have been excellent if I got it while my kid was younger, however middle school work requires googling for research, etc.”

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Posted 3 months ago

“I ordered the pinwheel phone per a recommendation from a friend who uses one. My family of five use iPhones but my child has found a work around all the settings and tries to access adult content. I payed rush shipping and received the pinwheel phone for my child to have a phone to use for while I am out of town. I wanted it to be safe and zero access to the internet. After about a hour of having the phone turned on I found a loophole to access the internet. This was not through a third party downloaded app as I did not download those. This was through a privacy policy link under a tab in settings. Normally I’d be quick to return something with this kind of problem but instead I reached out to the company. They were so prompt and treated this issue as an urgent matter. I received a call from Ralph their lead and was told he had solved the problem and closed the loophole. This was less than 10 hours after they opened for the day. I felt very heard and was very impressed. I have been waiting years for iPhone to fix some of the problems in parental controls and settings and pinwheel took less than a day. Thank you Ralph and to the engineers for taking this matter seriously and finding a solid fix so my child is safe. Because of how this was handled I would absolutely recommend this company! If you buy a phone and find any problems reach out to their customer service and they will help you quickly.”

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Posted 3 months ago

“Great product and has allowed our family to safely grow in the world of technology”

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Posted 3 months ago

“We have loved our pinwheel experience. This is our second round using it and I’m so grateful for the protection it gives my kids and the peace of mind I have.”

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Posted 3 months ago

“Prompt, courteous, made helpful suggestions.”

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Posted 3 months ago

“Julia was so helpful! She answered all my questions and cleared up all the confusion we had about renewing!”

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Posted 3 months ago

“Good overall, with some occasional glitches unfortunately but, I like being able to monitor my son’s usage and texts messages. Virtual customer service is helpful and a nice option.”

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Posted 3 months ago

“Good product”

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Posted 3 months ago

“Faith R was a huge help in getting my son's apps to download on his new phone! It took quite a bit of time and she was patient and worked thru the problem. I appreciate having access to customer service, it is a lifesaver!”

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Posted 3 months ago

“It can be a bit frustrating but we’re grateful to have this option for our kids”

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Posted 3 months ago

“Great option for families who don’t want to hand over total access to the internet”

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Posted 4 months ago

“Faith was very helpful and very patient with us!”

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Posted 4 months ago

“Easy to use for questions or ordering new phones”

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Posted 4 months ago

“Amazing phone for my Autistic daughter. We wanted her to have a way to contact us without being a disruption to the class when she is having a hard time, and with the ability to lock apps while she is in class is more than what we have found other phones to do. With the addition of being able to monitor her conversations for bullying from new friends and being able to add and block numbers without needing her phone in hand, it makes for a great starter phone for her.”

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Posted 4 months ago

Pinwheel is rated 4.6 based on 562 reviews