Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.62

4.6 Rating 569 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

Product Reviews

Info

Visit Website

Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

Write Your review

Tell us how Pinwheel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tony did everything possible and then some to fix our missing app issue. Thanks, Tony and team! You guys are the best!”

Helpful Report

Posted 11 months ago

“Pinwheel has been good for our family. Do wish service was better but overall fine for our needs”

Helpful Report

Posted 11 months ago

“We gave our daughter a Pinwheel phone and were very pleased with the lessons provided for self-control, 'fitting-in', limitations, distractions and scheduling. It of course came with displeasure but also gratefulness as she matured and realized the value we were trying to teach her. We are very grateful for this option to have a way to get in touch with our daughter while away, yet give her a chance to grow with a phone.”

Helpful Report

Posted 11 months ago

“She helped me purchase a new phone (my son lost his a few weeks after getting it) and transferring the pinwheel subscription over to the new phone. I thought we would have to purchase everything new, she saved us money on the subscription and took care of everything. Thank you Pau P!”

Helpful Report

Posted 11 months ago

“Tony R was very prompt in helping me out today. Thanks Pinwheel and Tony”

Helpful Report

Posted 11 months ago

“Love your phone. Happy that you are getting better phones. I just wish I could replace my child's phone online. The only way to purchase online charges you for the subscription, but there should be an option "I already have my subscription" so that you don't have to get new phones through the chat.”

Helpful Report

Posted 11 months ago

“Great customer service!”

Helpful Report

Posted 11 months ago

“Very fast and friendly when we had a difficult time installing an app that wasn't installing, but said it was available.”

Helpful Report

Posted 11 months ago

“Julia O is awesome!!! She is very knowledgeable and kind. She helped me with all my questions in timely manner. She even waited for me to go to the UPS store and return so she could apply the $50 recycle program coupon to my order!!! Outstanding service!!! Thank you!!!”

Helpful Report

Posted 11 months ago

“Julia O was very patient and helpful.”

Helpful Report

Posted 11 months ago

“Customer service by Tony was excellent. My issue was addressed promptly and effectively.”

Helpful Report

Posted 11 months ago

“The person was very good at walking me through the steps to help me get apps loaded.”

Helpful Report

Posted 11 months ago

“Pinwheel worked for us for number of years until my son outgrew it. Julia from customer service was very helpful.”

Helpful Report

Posted 11 months ago

“Had a few issues with apps not installing but Customer Support was able to help me get them installed. Quick service and kind.”

Helpful Report

Posted 11 months ago

“Chat support customer service is fast”

Helpful Report

Posted 11 months ago

“Great phone options and features. Wonderful support. Could not recommend higher!”

Helpful Report

Posted 11 months ago

“Still seem to be some occasional hiccups, but pinwheel is great overall!”

Helpful Report

Posted 11 months ago

“Pinwheel has been a great way to start our children on a healthy foundation using a smartphone. Providing guardrails to teach them how to be a smart user is important, and Pinwheel has provided that. Any issue I have encountered with the phones has been quickly resolved through a live chat with no wait times to begin the troubleshooting. Additionally, when we needed a specific app to pair with a new hearing aid, it was reviewed and added to the app store within a few weeks. I'm so thankful that Pinwheel allows our family to keep in touch and allows our children to utilize the productivity of a smartphone without the dangers of limitless access. Thanks, Pinwheel!”

Helpful Report

Posted 11 months ago

“Very knowledgable and helpful. THANK YOU!!!!!!!!!!!!”

Helpful Report

Posted 11 months ago

“We had a minor issue and Customer Care took care of it right away.”

Helpful Report

Posted 11 months ago

Pinwheel is rated 4.6 based on 569 reviews