Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 562 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pinwheel is great for my middle school aged kids. Gives them connection with their friends without addictive feeds, social media and gaming. Customer service is also GREAT!”

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Posted 4 months ago

“Customer service agent Julia O was kind and helpful.”

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Posted 4 months ago

“Pinwheel customer service is amazing!”

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Posted 4 months ago

“Great support via text. Overall the experience with Pinwheel has been helpful for our kids.”

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Posted 4 months ago

“An extremely effective tool for safe, responsible smart phone use. And truly amazing customer service.”

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Posted 4 months ago

“An app would not download to my daughter’s phone. It wasn’t easily corrected but customer support worked with me until the problem was resolved. I appreciated their help.”

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Posted 4 months ago

“Great support in getting some apps to finally show up on my daughter’s phone. We had to go back and forth a bit but service person was very patient and helpful.”

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Posted 4 months ago

“The Good: Julia was very helpful and concise. No complaints about her service at all. The Not so Good: I was not able to reach telephone support despite numerous calls and letting it ring for a very long time with every call. Also, it seems like I shouldn't have needed to reach out to customer service to get a replacement phone without the extra sim and starting a new subscription. It seems like it would be a pretty common need. Could have been a purchase a new (replacement) phone option from the caregiver portal - then payment info, shipping address, etc would have already been there. Thanks for inviting the feedback and for your time in hearing from your customers, Zach”

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Posted 4 months ago

“I am thrilled by how well Pinwheel enables us to train our children in responsible device usage. It far surpasses any sort of "parental controls" offered by device manufacturers.”

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Posted 4 months ago

“Pinwheel is a great child-safe device option. I liked the Caregiver Portal and how it keeps control options in one place. I also liked the location feature, which allowed me to see where my kid is. My only complaint is it was a little confusing getting family members authorized to call/text/send photos, and the app selection can be limited. Overall, I would recommend Pinwheel if you are looking for a safe device option for your kids with a highly curated app selection.”

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Posted 4 months ago

“Excellent service!”

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Posted 4 months ago

“We love Pinwheel…and recommend it to everyone!”

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Posted 4 months ago

“It provides enough flexibility and options to be the best choice for our family right now.”

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Posted 4 months ago

“I have really appreciated the functionality of Pinwheel. My reason for not giving 5 stars is because the app often runs fairly slowly and I have had trouble with it updating my kids’ locations for several hours. I had one teen travel out of state and it stopped updating his location entirely. With these fixes, Pinwheel would be ideal.”

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Posted 4 months ago

“Pinwheel's Customer service team is among the worst. I have had to deal with them on numerous occasions to secure a replacement phone. At each interface, they would list a set of instructions or requirements. In most cases, an different representative would take over the case and then require a different set of instructions. There was usually 3-4 rounds of this. When I pointed this out to the reps, there was zero acknowledgement that the previous rep offered non-comprehensive or conflicting data. Zero acknowledgement of the time it took to complete the task that simply didn't move the ball forward. We have two of these phones and have sent countless parents to secure phones for their children. My apologies to those of you whom I recommended this service. I am hoping there is viable alternative very soon.”

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Posted 4 months ago

“Works great for my autistic teen who cannot handle access to internet”

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Posted 4 months ago

“Charm was perfect. Elite level customer service. I could not be happier with their help.”

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Posted 4 months ago

“Pau was super helpful, efficient and kind. I was easily able to order a replacement phone via text”

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Posted 4 months ago

“I love that my kids get to be connected to their friends, but without a browser and all that goes with that.”

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Posted 4 months ago

“The live chat customer service is top notch! Very helpful and easy to navigate!”

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Posted 4 months ago

Pinwheel is rated 4.6 based on 562 reviews