Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.62

4.6 Rating 569 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

Product Reviews

Info

Visit Website

Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

Write Your review

Tell us how Pinwheel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There's no price on my child's safety. I can't think of anything more important when giving kids tech than keeping them safe. Thank you, Pinwheel!”

Helpful Report

Posted 1 year ago

“Pinwheel is a great phone for children. There are way to many unwholesome things that are not age appropriate on a regular phone. This phone allows for age appropriate safe guards. There customer service is excellent as well. A parent's must for a great phone.”

Helpful Report

Posted 1 year ago

“Excellent customer service.”

Helpful Report

Posted 1 year ago

“I appreciate the way I get to guide my child as she learns good cell phone etiquette and safety.”

Helpful Report

Posted 1 year ago

“Pinwheel’s customer service is always top notch. They exceed my expectations every time!! Love Pinwheel!”

Helpful Report

Posted 1 year ago

“It's gooooooooooooooooooooooooooooood.”

Helpful Report

Posted 1 year ago

“Summary: A mixed bag. The concept is great, the execution is lacking. Cons: App and feature requests are very slow to be followed through, not all listed apps actually work (they have unexpected functionality missing or straight up crash), and support tickets are met with overly demanding authentication requests (e.g. last 4 digits of the credit card for a ticket asking about an app not being installed correctly). Pros: Customer support folks are friendly and try to help you out, the dashboard management is simple and gives good insight into phone usage, location, and other details. App descriptions have good insight so you can decide for yourself whether it's a good idea to install or not. On the side of "good or bad depending on your situation", the environment is very restrictive, with no recourse. It either works for your case or it doesn't. There is no flexibility in allowing some things (e.g. the "menu" Android button is fully disabled), and no app sideloading (by the parent) is allowed. This means I can't e.g. install a good adblocker, or an app required by the school but not officially supported. In exchange, you get a less exploitable system by children. I'd prefer the flexibility though.”

Helpful Report

Posted 1 year ago

“it is not the easiest to get customer support”

Helpful Report

Posted 1 year ago

“We have had an excellent experience with Pinwheel for almost two years. Excellent customer service!”

Helpful Report

Posted 1 year ago

“I wish I would’ve known about Pinwheel earlier. It is definitely a blessing for parents to have this tool to keep their kids safe and still let them have a phone . This should be any child’s first phone . Thank you Pinwheel!”

Helpful Report

Posted 1 year ago

“Great way to give your kid a phone with some fun apps but a fool-proof way to keep them off of social media until you've both ready!”

Helpful Report

Posted 1 year ago

“We have used their phone service for two years now and it has been a good value and worthwhile. Every time I need help they are available by phone or chat and very pleasant and helpful”

Helpful Report

Posted 1 year ago

“I really enjoy the level of control and ease of use in the pinwheel app.”

Helpful Report

Posted 1 year ago

“Customer service is always outstanding and the phone is wonderful!”

Helpful Report

Posted 1 year ago

“Super safe and well-working phone for kids! We love it!”

Helpful Report

Posted 1 year ago

“Our service was excellent with Rizza F. She was very knowledgeable, friendly and patient.”

Helpful Report

Posted 1 year ago

“Very responsive and helpful. We love the phone.”

Helpful Report

Posted 1 year ago

“Easily resolved, thank you.”

Helpful Report

Posted 1 year ago

“Tony R was helpful and fixed our issue.”

Helpful Report

Posted 1 year ago

“Like the phone, love the customer service!”

Helpful Report

Posted 1 year ago

Pinwheel is rated 4.6 based on 569 reviews