Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 562 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with peace of mind that everything will work, I can relax and enjoy my day instead of worrying about my child.”

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Posted 6 months ago

“Wow! We had an issue getting the camera app to work on a refurbished phone. I contacted Pinwheel customer service and they painstakingly walked me through all the options to resolve the issue. I'm very impressed with this service and am quite pleased with the product so far. Ferl was fantastic! Highly recommend!!!”

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Posted 6 months ago

“I love the service and what it allows us to do with the phones for the kids. I would like them to integrate the accounts into the ordering site so you can add devices and replace devices on the site without having to open a ticket with customer service.”

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Posted 6 months ago

“She was so patient.”

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Posted 6 months ago

“Thorough and helpful”

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Posted 6 months ago

“She was great.”

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Posted 6 months ago

“We have liked having Pinwheeel for our children. Knowing they don’t have access to web browsers helps us feel more confident in them having a smart phone.”

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Posted 6 months ago

“Great support every time I have an issue. They are super responsive and always help me fix the problem.”

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Posted 6 months ago

“I have loved the pinwheel phones for my teens. They are safe phones and the customer service is extremely helpful anytime I have needed. I never have to wait long for assistance.”

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Posted 6 months ago

“Rizza was great to work with! Answered my questions promptly and thoroughly!!”

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Posted 6 months ago

“Great customer service! Very responsive and great turn around time.”

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Posted 6 months ago

“Very responsive, good communication, and successfully resolved my issue!”

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Posted 6 months ago

“Pinwheel is a great, innovative, and forward thinking tool that helps children become acquainted with technology while allowing their parents to protect them from some of the worst pitfalls of technology use!”

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Posted 6 months ago

“It's a great service that allows for a usable phone without distractions.”

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Posted 6 months ago

“Pinwheel Customer Support is very helpful and recently assisted with some major problems we were having with my son's Pinwheel phone. Charm is great, I have spoken with her on the phone a couple times now, as well as email support, she is very knowledgeable and kind! Pinwheel Customer Support definitely works as a team, if one agent works a different shift, other agents jump right in and continue helping with the next step. Several agents recently also helped with our situation: Marc, Rachel, and Joseph--they were all helpful as well! Thanks Team Pinwheel, I really appreciate all your help!”

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Posted 6 months ago

“The tech support was AMAZING today!!! I cannot express how grateful I am for her patience and knowledge and the help she gave in reinstalling and setting up my daughter's phone after we factory reset it🤗”

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Posted 6 months ago

“They were very helpful.”

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Posted 6 months ago

“Rizza F was great in every way in resolving our issue as she has been in the past Cant say enough good things about her help.”

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Posted 6 months ago

“Pinwheel takes all of the hard work out of keeping kids safe in the digital world.”

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Posted 6 months ago

“Julia O. and Charm C. were very helpful and patient when fixing our app installment issue.”

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Posted 6 months ago

Pinwheel is rated 4.6 based on 562 reviews