Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.62

4.6 Rating 569 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

Product Reviews

Info

Visit Website

Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

Write Your review

Tell us how Pinwheel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

Helpful Report

Posted 1 year ago

“Juila O was very helpful and pleasent. Thanks.”

Helpful Report

Posted 1 year ago

“I like that Pinwheel allows my kids to have a way to communicate with me, set alarms, and organize themselves with Notepad, etc., without access to the internet or spam calls. I just added my third child to the plan. I recommend Pinwheel to other parents who are still looking to closely monitor their kids’ phone use.”

Helpful Report

Posted 1 year ago

“The customer service representative fixed one problem we were having and said he needed to get the tech team to work on the others but would keep us updated.”

Helpful Report

Posted 1 year ago

“Very good customer service!”

Helpful Report

Posted 1 year ago

“very helpful”

Helpful Report

Posted 1 year ago

“We're really happy with this phone for our daughter, now 13. She's able to contact friends, take pictures, play (appropriate) games, and also have limits. It's a great option for tweens.”

Helpful Report

Posted 1 year ago

“Took care of all my needs and questions”

Helpful Report

Posted 1 year ago

“Super helpful!”

Helpful Report

Posted 1 year ago

“Customer support is always fast and helpful. Even on New Year’s Eve! Thank you!”

Helpful Report

Posted 1 year ago

“The application has bugs and things do not always work as they should but the support service is responsive and the objective of teaching our children about technology in a safer way that we have better tools to manage is met.”

Helpful Report

Posted 1 year ago

“Julia O. was very helpful. She was able to fix the problem I was having adding apps to my daughter's phone. She was prompt and courteous. I am grateful we were able to work out the problem.”

Helpful Report

Posted 1 year ago

“Short and sweet. I requested an app that my son’s soccer club uses. It took about 3 days (over holidays) to get approved. I downloaded it, however it wasn’t showing on my son’s phone. It was real simple to report the problem by text, I had a response in about 1 minute, and a total fix in less than 5 minutes. We are first time users, with my 13yr old son receiving his for Christmas. Every single interaction has been top rate, easy, and professional. This company truely executes everything they market. 5 stars. Highly recommended!”

Helpful Report

Posted 1 year ago

“Amazing customer service via the online chat!”

Helpful Report

Posted 1 year ago

“Rizza was very helpful. Thanks Rizza!”

Helpful Report

Posted 1 year ago

“Great in theory. Software is buggy. Every time Google does an update (pixel phone) it has messed with our software. Endless issues installing apps. Have spent hours texting customer service.”

Helpful Report

Posted 1 year ago

“Pinwheel has added great peace of mind as it relates to our child's access to a phone and communicating with his peers. While it didn't have as much flexibility with applications as we would have preferred, we do understand the governance included and why certain apps could not be approved. The support team has been extremely helpful throughout our time with pinwheel services.”

Helpful Report

Posted 1 year ago

“Todd just gave me TOP NOTCH customer service. MANAGEMENT MATERIAL with knowledgeable and . I was so happy that he was the Pinwheel employee who assisted me. I am a cancer survivor of almost 8 years. I was 30 at diagnosis therefore took Chemo (poison) every 28 days for 6 solid years. Though my memory, disjointed sentences, repeated questioning, and me constantly talking over him while he was assisting me, Tod met directly with not only patience, but kindness and evenly tone speech. 5atars.”

Helpful Report

Posted 1 year ago

“I wanted my child to be able to call, text, and take and edit pictures...and nothing else! That's hard to find! Pinwheel lets her do all of those things, plus she has access to some good apps without being able to get on the internet!”

Helpful Report

Posted 1 year ago

“Helped me get my apps to show up on my daughters pinwheel phone! Very quick and helpful!”

Helpful Report

Posted 1 year ago

Pinwheel is rated 4.6 based on 569 reviews