“I had to wait about 45 minutes for my confirmation/game code, I understand there is a security measure they have to take to prevent fraud. It was a bit frustrating to wait for the code when I purchased the game to play in that moment. However, this is the first time out of three purchases I’ve made this has happened. Can’t beat the discounts!”
We're sorry to hear there was a delay on your activation email. Checking on your order it looks like there was a processing delay of around 35 minutes due to a technical issue with our ecommerce provider. We'll send you a 10% discount code towards your next purchase for the delay. We hope you're enjoying the game!
“I found this site while looking for Planet Coaster reviews. The game price was heavily discounted and I could get a Steam activation key. I got the key in a couple of minutes and it worked just fine on Steam.”
“I'm new to gaming and had some basic questions about getting started. My email to PJsGames was answered pretty quickly by the Info team. They explained the Steam platform and mentioned I could buy the game I was looking at either from Steam or PJs. I chose the latter - largely because they were so helpful - and discovered their prices are much lower.”
“I stated very poor as I sent an email promptly after purchase to say I was unable to use or access my purchase as I run apple computers and did not realise I needed Windows. I have had no response and subsequently have now purchased a product (for my grandson) that I cannot access or use.”
Hey there, we're sorry to hear that. We responded to your email back on December 28th, perhaps you missed it or it went into your spam folder. In it we stated that you can now run both versions of Minecraft (Bedrock and Java Edition). So if you're on Mac all you need to do is install the Java Edition and go from there, it will be automatically included in your account. Cheers.
We're sorry to hear that, according to our system your activation email was sent to your Yahoo email address back on September 18th at 10:23AM. Please check your spam folder in case it went there and if you need further assistance please contact support@pjsgames.com.
