“I booked a one off window clean as I was selling my property and wanted the windows freshly cleaned for my buyer. I booked PK cleaning for the day of completion. I was in contact with Paul the day before and confirmed the price (£70- expensive but the only quote I could find at short notice).
I explained I would be in and out of the house but my friend would be there doing the cleaning should I not be in when he arrived. I asked if he would like me to bank transfer or leave my card or cash with my friend. Paul took issue with me potentially not being there so I offered to change my plans to be there. He said it was 'too uncertain' and asked for payment to be made in advance. I honestly was so confused at what about this was uncertain but explained I would not be willing to pay before in case he didn't show. I then emailed & sent a message on WhatsApp asking if he was coming or not and got ignored. I therefore did not have time to find someone else.
I was really disappointed and have never encountered anything so bizarre from a tradesperson. I wish I'd never asked him how he wanted paying as then he would have shown up. It actually turned out that I was in when he was due to arrive but as anyone should be able to understand, moving is highly stressful and I was back and forth to storage so thought leaving payment at the house would ensure everything went smoothly.”
We sent you an automated push notification asking you to confirm the appointment. As you say you scheduled it weeks ago, problem is some people change their plans, hence the confirmation request. The message was sent at 3pm you confirmed at 11:55 pm I was in bed.
We do have other work to do but this must be scheduled before 7 pm and messages sent to customers.. Sorry that some of your time was wasted.
Posted 1 year ago
We sent you an automated push notification asking you to confirm the appointment. As you say you scheduled it weeks ago, the problem is some people change their plans, hence the confirmation request. The message was sent at 3 pm you confirmed after 11:55 pm I was in bed.
We do have other work to do but this must be scheduled before 7 pm and messages sent to customers, hope you can see that the problem was caused by the very late confirmation. Sorry that some of your time was wasted.
