“I’m happy with my purchases (two watches) from pocket watch. However I’d be more guarded about buying one with a day and month function as the display fit the day is unreadable to me! Otherwise great service.”
“Great looking watch. Amazing service. Even spotted a spelling mistake and checked with me by email and phone before proceeding. Would definitely use these guys again.”
“I bought this chain for my great-grandfather's 100 year old half hunter. I couldn't find one suitable locally where I live in Australia, so ordered this rolled gold Albert chain and think it goes great with the watch. Delivery was quick too”
“I bought this watch for my 95 yr Father as he can't use a wristwatch. It's a perfect size for him to.pick up and read the time
It was easy to order and prompt delivery
So thank you”
“Model W1908S
This watch was bought as a Christmas present in 2024. In April it failed to wind and was sent for repair under guarantee. One moth later it was returned' repaired'. No paperwork was returned with the watch. It looked as though the complete movement had been replaced as the watch face was different to the one that had been sent. Unfortunatley, the watch had obviously not been tested as it was now gaining approximatley 10 minutes every hour making it unfit for purpose. On the 15th May 2025 it was once again returned under guarantee. Four weeks later it was returned repaired, this time with a repair docket, (535/23). It is now July and the winding mechanism has failed making the watch useless again.
To have a mechanical device fail three times within seven months seems unreasonable. I am reluctant to pay the postage and returne the watch yet again for repair as I have no faith in the repairers Harrison Brothers and Howson Ltd, 119 The Chase, LONDON the designated repairers for the guarantee.”
“Unfortunately I had a problem with my order, however this was dealt with with quickly and efficiently with excellent customer service. I wouldn't hesitate to use the pocketwatch co again.”
“I got the watch as a surprise for my grandson for his wedding day. He absolutely loved it. It looked very classy and delivery was quick. Very pleased with the purchase. The only thing I would pick up on is that the inscription on the back was a little faint, but did not distract from the beauty of the watch.”
“I’m sorry pleased with the pocket watch which has been bought as a gift for my son on his wedding day. The engraving makes the watch even more special.
Impressive delivery time.
Thank you.”
“Only confusion was over the “lapel” engraving as it was not clear that it was the front of the case. When ordered that engraving did not appear on the order confirmation but a quick call got that confirmed and all was well on delivery. The watch looks great but as it is a gift not yet given I have no information on its performance. Time will tell !
Customer service was very good.”
“The watch was excellent but after emailing to express our disappointment at the box being broken and not receiving any response has tainted our feelings about the customer service. This is a gift for our son who has recently qualified as a doctor.”
“Bought this for my son as a gift for his wedding day. I wanted to give him a sentimental gift that he can re-use for special work effects.
Great service & engraving is beautiful.”
“The pocket watch is excellent but the box it came in was damaged. We sent a message to the supplier but as yet have received no response. At this I’m very disappointed. If I get a response then I’ll update this review. We had ordered this as a gift for our son who has recently graduated as a doctor.”
