Purple Panda Ireland Reviews

Name: Purple Panda Ireland
Address: Main Road, Tallaght, Dublin
Rating: 4.71

4.7 Rating 611 Reviews

93 %

of reviewers recommend Purple Panda Ireland

Company Reviews

Info

About Purple Panda Ireland:

Buy great value office supplies & stationery from Purple Panda. Order online with our express checkout and get free delivery anywhere in Ireland.

Visit Website

Phone:

015649548

Email:

hello@purplepanda.ie

Location:

Main Road,
Tallaght
Dublin
D24HH7F

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed the order 8days ago. It still hasn't arrived. The delivery status is still "On the way".”

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Posted 1 week ago

“I have yet to receive any of my order.”

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Posted 1 month ago

Hi Siobhan, Thank you for taking the time to leave us this review and Apologies for the delay in getting your order to you. I know our team have been in touch and this has now been resolved for you. We hope to make it up to you on future orders with us. Kind Regards, The Purple Panda team.

Posted 1 month ago

“Only half the order was delivered and money was taken for full order. No explanation or note or email to say why.”

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Posted 1 month ago

Hi Melanie, Thank you for your feedback. I am advised this has been resolved, the missing goods had gone onto backorder and you were dealing with my colleague Lucia on this. Very sorry for the delay in your items. Thank you for giving us the opportunity to rectify this delay. Kind Regards, The Purple Panda team :)

Posted 1 month ago

“If i could give zero i would. I set up an account last week excited to deal with your company as it has a large range of goods at very keen prices. The incorrect address details and Eircode were set up and my first order for toner made a week ago has still not been delivered. I rang and emailed a number of times and was told it was under query. I was also told that i confirmed the company address and eircode which i did not as the lady who set up the account was online looking us up and obviously found the wrong company. No one rang me back ! In Mean time a catalogue came in the post and i was charged . I DID NOT order a catalogue so please credit that charge. Yesterday in good faith i ordered 3 moniters and there was a code for a gift of chocolates which i put on the order. They arrived today with a delivery charge of 3.99 !!! I would have bought a box of chocolates for that !! I emailed finally this evening and told them to cancel the toner order as we cannot do with out this another day . I am very disappointed with the whole experience so far and will not be recommending the company to my business colleagues. WHile i understand things can go wrong all that was needed was communication to keep me updated and we might not have reached the point we are at now. Good prices is all very well but bad service is unnaceptable. Niamh Connolly”

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Posted 1 month ago

Hi Niamh, I'm very sorry you had a bad experience with us with your initial order. I believe you had confirmed to my colleague that your Eircode was incorrect on google so this is what has caused the delivery issues and we were trying to have this updated. I hope you understand it is difficult to amend the address details when goods were in transit. The €3.99 delivery charge were for the monitors you ordered not the catalogue or the free chocolates, these monitors just arrive from a different warehouse than where the catalogues and chocolates are held. I hope you enjoyed the chocolates and I believe this has now been resolved for you. Our customer Service team are very happy to help with any issues you have on orders , we hope to make this up to you on future orders with us :) Kind Regards, The Purple Panda team

Posted 1 month ago

“Took a week to get order. Very slow at times.”

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Posted 1 month ago

Hi Ed, Very sorry to hear we did not meet our delivery deadlines in this instance. This is not how we usually operate, we try to deliver a very prompt service every time. If ever an order is delayed please just get in touch and our customer service team will have this chased immediately to see what has caused the problem and have it rectified for you. We hope to make this up to you on your next orders with us. Kind Regards, The Purple Panda team.

Posted 1 month ago

“We havent received the order yet”

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Posted 2 months ago

Hi Susan, Very sorry to hear you have not received your order. I know our customer service team have been in touch to get this rectified for you. I hope we can make it up to you in future orders. Kind Regards, The Purple Panda team

Posted 2 months ago

“A week after I placed my order I still haven’t received it”

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Posted 4 months ago

Hi Catriona, I'm very sorry we did not meet our delivery timeframe on this occasion. I know you were speaking with our customer service team and this has all been resolved now and we hope too be able to redeem ourselves on future orders Kind Regards, The Purple Panda team

Posted 4 months ago

“The company , Purple Panda , Very good company to do business with But I have serious reservations about the Couriers they use to deliver Our goods. It would be better if Purple Panda would wrap the goods in a form of Shrink Wrap to stop whatever Courier being used from any damage that occours , Which means that the Costumor is NOT left waiting for their Goode , ITS a Pity that Your site is not up to simplicity ............................”

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Posted 5 months ago

“I have not received my package as yet, so can not rate it”

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Posted 5 months ago

Hi Leon, I know this item has since been received and sorted but we sincerely apologise for the delay in getting this to. We aim to stay within all delivery timeframes but sometimes this can be delayed due to unforeseen circumstances. We hope to make it up to you on any future orders. Kind Regards, The Purple Panda team.

Posted 5 months ago

“My pen hasn't arrived yet!”

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Posted 6 months ago

Hi Olive, Very sorry to hear your order had not been received within the timeframe. This is not how we usually operate. I know Lucia from our customer service team has been in touch with your update on this order, If ever anything is needed we are happy to get issues sorted promptly at customer service please just get in touch. Kind Regards, The Purple Panda team

Posted 6 months ago

“Would give zero sraes if possible. Ordered two items, both delivered damaged. Emailed them, they organised collection of damaged items and sent a new ones. New items delivered damaged again. Not waiting over two weeks for collection of damaged items, keep sending emails, still didn't get money back or items I paid for. Sick of it. Never again this company”

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Posted 6 months ago

Hi there, Very sorry you did not have a good experience ordering from us and the items were damaged in transit. This is not the service we usually deliver at all, and the issue has been raised with our warehouse with regards better packaging and also our delivery partners in order to improve the experience going forward. I can see all has been resolved on this matter now, If ever anything is needed our customer service team are on hand to resolve all issues. Kind Regards, The Purple Panda team.

Posted 6 months ago

“I'd give zero if I could. Ordered and paid 4th August. Still hasn't arrived. E-mailed and was assured it would arrive last Monday. It didn't. Advised you to cancel the order and refund me as it seemed pointless to continue. Neither the order nor my refund have arrived. Never again.”

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Posted 6 months ago

Hi Tish, Really sorry to hear we let you down with your order, I can see this has been resolved for you since. Please know we don't usually operate in this way and would love if you gave us an opportunity to redeem ourselves in the future. Please also know our customer service team are always here for any issue that may occur. Kind Regards, The Purple Panda team

Posted 6 months ago

“We ordered a mop head and bucket , we received mop head and no bucket , still waiting , no explanation as to what happened. Not good customer service”

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Posted 6 months ago

“micro SD cards supplied stopped recording after 7 days and unable to reformat them Waste of money”

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Posted 6 months ago

Hi Chris, Sorry to hear this product is not working as it should be. I see you have been in touch with our customer service team to have this matter resolved. We are happy to help and will stand over any faulty product and have it sorted for you promptly once notified. Kind Regards, The Purple Panda team

Posted 6 months ago

“Appalling response to our order. Should be ashamed of yourselves!!!!”

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Posted 6 months ago

“Parcel has not arrived”

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Posted 7 months ago

“Very bad experience with my online order. Never again I will not recommend at all”

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Posted 7 months ago

“I ordered no more nails 4 packs of each. To hold 2 kg and 3kg and none of them would hold a plastic soap dish and they are not very sticky at all. Very disappointing as I have used it before . In the shower I put up a hook and it has been there for years and has never fallen down. So glad I didn’t use it to hang a picture.”

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Posted 7 months ago

“Still no delivery”

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Posted 9 months ago

“I haven’t got the order. I was promised for a refund which I also haven’t got. I hope I will, but now I don’t even get reply for my emails more than a week. This is very upsetting as I trusted this company earlier.”

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Posted 9 months ago

Dear Eszter,Thank you so much for taking the time to share your feedback about your experience with Purple Panda Ireland. We truly appreciate customers like you who reach out and let us know about their concerns. Firstly, we would like to sincerely apologize for the inconveniences you have faced regarding your order. We understand how frustrating it can be when promises are not fulfilled, and we deeply regret any disappointment caused. Your satisfaction is important to us, and we want to make things right. I have emailed you in regards to this issue but once again we are very very sorry about the delay! We hope to be able to make this up to you in the future.

Posted 9 months ago

Purple Panda Ireland is rated 4.7 based on 611 reviews