Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.96

“I am glad i chose Rainbow Medical for my ADHD diagnosis. Both Atholl and doctor Vilanova have been very kind, understanding and at no point I've felt judged.”

Helpful Report

Posted 3 months ago

Good morning Valentina, We appreciate your feedback. We are delighted to hear that you had a great experience with us during your ADHD diagnosis. It makes us even happier to know that our team, including Atholl and Doctor Vilanova, were able to provide you with the kind and understanding support you needed. We strongly believe in creating a non-judgmental and compassionate environment for all our patients. Thank you once again for choosing Rainbow Medical. We are grateful for your trust and your kind words. If there is anything else we can assist you with, please do not hesitate to reach out to us. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Dr Vilanova has been amazing during the assessment process for both of my children. Really personable, down to earth and approachable. Thank you so much.”

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Posted 3 months ago

Good afternoon, Thank you so much for your incredible 5-star rating of Rainbow Medical. We truly appreciate your kind words and support. Dr Vilanova is thrilled to hear that you found the assessment process for both of your children to be amazing. Being personable, down to earth, and approachable are qualities that Dr Vilanova holds in high regard, and we are delighted that their approach resonated with you and your family. We greatly appreciate your trust in our services. Thank you once again for your feedback, and please don't hesitate to reach out if there is anything else we can assist you with. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“We have been so impressed by the professionalism and speed at which follow up appointments were offered for the various assessments required. It made the process so much easier. All the clinicians and assessors we met were really friendly, empathetic and professional. Great admin support from Pav and Andrew. I would highly recommend this company.”

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Posted 3 months ago

Good afternoon Mel and family, We cannot express how delighted we are to hear that you were impressed by our professionalism and the speed at which we offered follow-up appointments for the assessments you required. We truly understand the importance of a smooth and efficient process, and we are thrilled that we were able to provide that for you. It is really nice to read that the clinicians and assessors you met were not only friendly and empathetic but also maintained a high level of professionalism. We take great pride in our team's ability to create a supportive and caring environment for every patient. We also greatly appreciate your kind words regarding our admin support team, Pav and Andrew (me). They work tirelessly behind the scenes to ensure that everything runs smoothly, and it is fantastic to hear that you had a positive experience with them. Thank you once again for recommending our company. Your trust and confidence mean the world to us. We will continue striving to provide top-notch medical services and support for you and all our valued patients. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“My experience with Rainbow Medical and especially Dr Vilanova is exceptionally good. Dr Vilanova is a caring, humorous Physiatrist and has helped me with many issues of my mental health. I would recommend him to anyone who needs an excellent listener and enthusiastic suggestions to improve their mental health.”

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Posted 3 months ago

Good morning to you, Thank you so much for giving us feedback. We truly appreciate your kind words. We are thrilled to hear that your experience with Rainbow Medical, and specifically with Dr. Vilanova, has been exceptionally good. Dr. Vilanova is indeed a caring and humorous Physiatrist who goes above and beyond to help his patients with their mental health issues. Your recommendation means a lot to us. Once again, thank you for your support and trust in Rainbow Medical. I will pass on your feedback to Dr Vilanova directly, when we meet later this morning. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Felt very supported, have a clear plan of next steps and treatment. I feel like I finally am getting some answers about my whole life.”

Helpful Report

Posted 3 months ago

Good morning, Thank you so much for taking the time to leave us your feedback. We truly appreciate your kind words and are thrilled to hear that Rainbow Medical has provided you with the support and clarity you needed. We are delighted to hear that you felt supported throughout your experience with us. Our dedicated team works diligently to ensure that each patient receives personalised care and attention. Knowing that you have a clear plan of next steps and treatment reinforces our commitment to providing comprehensive assistance. It brings us immense joy to hear that Rainbow Medical has helped bring you answers. We understand how crucial it is to understand yourself, and we are honoured to be a part of your journey. Thank you once again for choosing Rainbow Medical, and we look forward to continuing to provide you with exceptional care. I will pass your feedback to those clinicians you have works with; I will do that this morning when I meet them. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Rainbow have been nothing but fantastic, super speedy responses, anytime of day, always available and just so reliable. Everyone we have seen and dealt with so far have been nothing but kind and professional. Thank you”

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Posted 3 months ago

Good evening Summer and family, Before I finish for the day, I wanted to reply. Thank you so much for your outstanding 5-star rating of Rainbow Medical! We truly appreciate your kind words and are thrilled to hear that you have had a fantastic experience with us. At Rainbow, we strive for excellence in the patient experience, and we are delighted that you found our responses to be speedy, transparent, and extremely reliable. We are also grateful for your positive feedback regarding our team members. Kindness and professionalism are key values for us, and we are glad that you had a great experience with everyone you encountered. I will be meeting with some of them tomorrow morning and I will pass on your words directly. Once again, thank you for your support and for choosing Rainbow Medical. Take care Andrew Fuller Patient experience

Posted 3 months ago

“We've been seeing Dr Villanova for several months, he's always been really helpful, patient and made my daughter feel comfortable. We're now moving into the NHS system (slightly worried about that), if my daughter doesn't continue to get the support Dr Villanova has given her, we'll return to him.”

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Posted 4 months ago

Good afternoon Lucy & family, Thank you so much for your feedback. We are absolutely thrilled that you and your daughter have had such a positive experience with us. It means a lot to us to have been able to assist you and your daughter over the past few months. Dr. Villanova is committed to providing exceptional care and we are delighted that he has been helpful, patient, and able to make your daughter feel comfortable during her visits. We understand your concerns about transitioning into the NHS system, but please know that we are here to support you every step of the way. Our aim is to ensure that your daughter continues to receive the same level of care and attention that she has been given by Dr. Villanova. If, for any reason, she doesn't receive the support she needs, please don't hesitate to return to us. Once again, thank you for your trust in Rainbow Medical and our team. Should you require any further assistance, please feel free to reach out to us. We are always here for you and your family. I will pass on your feedback to Dr Vilanova tomorrow morning. Take care Andrew Patient experience

Posted 4 months ago

“Excellent as ever”

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Posted 4 months ago

Good morning Robert, Thank you for your feedback. I will pass this to the clinician you worked with when I speak to them this morning. It is great to read that you've found us consistent in providing 'excellent' care. Consistency is vital to a good patient experience. Take care Andrew Patient experience.

Posted 4 months ago

“Dr Vilanova was once again really friendly, explained the next step what will happen either way and just made the process really easy. Deffo reccomend this company they have kept me updated throughout and everyone ive met have been professional and put you at ease.”

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Posted 4 months ago

Good morning Mellissa, Thank you for your feedback. Dr Vilanova's approach is personable – we really appreciate his thoughtful nature here at Rainbow Medical; I'm glad this is what you have experienced too. One of our 4 core values is transparency, so keeping patient's updated at each step of their journey has always been important to us. I will pass on your feedback to all the clinicians you have worked with. Take care Andrew Patient experience.

Posted 4 months ago

“I have so much gratitude for Dr Vilanova. At last after all these years I've finally found why I'm different. ADHD, finding out late in life has been a tragedy for me. I thought I was crazy, chaotic etc. Just knowing is like fitting jigsaw pieces together, still pieces are fitting the more knowledge I'm finding out about it. I'm different, I think different I'm happy to be different. With the right medication I'm now sure I will lead a more calmer life. But mostly I love my creative side. I've known Dr V for many years. But privately he has the time to spend with his patients. I will be forever grateful. Amazing man, funny, wonderful nature, easy going, so easy to talk too, whilst all the time very professional. From the bottom of my heart I thank you for your continued support. Thank you also Andrew for all your continued help and advice. I am so very grateful and full of gratitude. Lorraine”

Helpful Report

Posted 4 months ago

Good morning Lorraine, Thank you so much for giving Rainbow Medical a 5-star rating! We truly appreciate your kind words. We are delighted to hear that Dr. Vilanova and our team have been able to provide you with the support you needed in understanding ADHD and finding the right medication. It's lovely to read how the pieces of the puzzle are coming together for you, resulting in a happier and more fulfilled life. We also extend our gratitude to Dr. Vilanova for his dedication and the personalised care he provides to his patients, including yourself. It brings us great joy to know that he has been able to make such a positive impact on your journey. We fully agree with your sentiment about him being an amazing, funny, and professional individual. Moreover, we want to express our thanks to Andrew (that's me) for his ongoing help and advice. It is wonderful to see our team working together to support you and ensure your wellbeing. Once again, thank you for your praise and continued trust. We are here for you every step of the way. I will pass on your feedback directly to Dr Vilanova when I speak to him this morning. And I will also speak to Pav to see where she brought that picture you mentioned we have up in the reception area of our Leicester clinic. My focus is usually the bowl of sweets, so I have never noticed it. Take care Andrew Patient experience.

Posted 4 months ago

“Excellent service Highly recommend to anyone who requires to be assessed for Autism Felt we were listened too.”

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Posted 4 months ago

Good afternoon George and family We truly appreciate your support and recommendation. We are thrilled to hear that you found us to be 'excellent' and that you felt listened to during your assessment. We are dedicated to providing the best possible care to our patients, and your positive feedback means a lot to us. Thank you for choosing Rainbow Medical and for sharing your experience!

Posted 4 months ago

“Dr Josep Vilanova was so kind and informative. He put me at ease with medications type and options for adhd, simplifying it so I understood. He was really patient with my children.”

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Posted 4 months ago

Good morning James and family, Thank you so much for your kind words and taking the time to share your experience. We are delighted to hear that Dr. Josep Vilanova provided you with exceptional care. His kindness and informative nature are certainly commendable. We are glad to know that he was able to ease your concerns regarding medications for ADHD and simplify the options so that you understood them. Furthermore, we greatly appreciate Dr. Vilanova's patience with your children. We strive to create a welcoming environment for all our patients, including young people. Once again, thank you for choosing Rainbow Medical. We value your trust and appreciate your recommendation. If there is anything else we can assist you with, please do not hesitate to let us know. Take care and have a wonderful day! Andrew Patient experience.

Posted 4 months ago

“Fantastic experience. The Doctor I speak to is great as is the whole team.”

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Posted 4 months ago

Good morning Mitesh, Thank you so much for awarding Rainbow Medical a five-star rating! We are thrilled to hear that you had a fantastic experience with us. It brings us immense joy to know that Dr Vilanova and our entire team were able to exceed your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out to me or any one of the team. Thank you once again for choosing Rainbow Medical and leaving us feedback; feedback helps us do better and learn from our mistakes. I will pass on your feedback to Dr Vilanova and the team at our morning meeting. Take care Andrew Patient experience.

Posted 4 months ago

“Great medication titration review. Talked everything through. Very helpful.”

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Posted 4 months ago

Good afternoon Elizabeth, Thank you so much for taking the time to give Rainbow Medical a fantastic 5-star rating! We are thrilled to hear that our medication titration services were helpful and that Dr Vilanova was able to thoroughly discuss everything with you. Your kind words truly mean the world to us and serve as a great encouragement for our team. Thank you once again for your feedback; I will pass this on to Dr Vilanova at the end of his clinics today. Take care Andrew Patient experience.

Posted 4 months ago

“Everything has been good. Good communications, everything was explained well. All professionals spoken to were friendly, helpful and knowledgeable.”

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Posted 4 months ago

Good morning Tali and family, Thank you so much for taking the time to leave us feedback. We are thrilled to hear that everything has been good for you. It's great to hear with we communicated effectively and in a timely manner and that everything was explained clearly to you. Our team takes pride in being friendly, helpful, and knowledgeable professionals, and we're delighted that you've experienced this firsthand. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We're here to assist you every step of the way. Take care Andrew Patient experience.

Posted 4 months ago

“Overall very happy with our experience with Rainbow Medical. Minimal waiting times, very quick responses, thorough explanations. All the staff we have had contact with (Pav, Andrew, Althol and Dr V) have been helpful, attentive and thorough. My daughter has seen a number of professionals prior to finding Rainbow and was apprehensive but connected with Athol and felt she was finally being heard. At last she has a diagnosis and hopefully will now be able to access support and medication to improve her life and move forward more positively. Thank you Rainbow Medical.”

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Posted 4 months ago

Good morning, We are grateful for your kind words and to hear about your positive experience with our team. We are delighted to know that you found our waiting times minimal and our responses quick. Our dedicated staff members, Pav, Andrew (me), Athol, and Dr. VIlanova, are committed to providing thorough explanations and exceptional support. We understand how important it is to feel heard and valued, and we are glad that your daughter connected with Athol and finally feels listened to. Diagnosing and addressing medical concerns can be a challenging process, and we are honored to have been a part of your journey. We hope that your daughter's diagnosis will open doors to the necessary support and medication that will greatly improve her life. Moving forward more positively is always our ultimate goal. Once again, thank you for choosing Rainbow Medical and for taking the time to share your positive experience. We appreciate your trust in our services and look forward to continuing to provide you with excellent care. I will pass on your feedback directly to the team when I see them on Monday. Have a lovely Sunday. Take care Andrew Fuller Patient experience.

Posted 4 months ago

“We were nervous about what to expect and it took us a while to find the building because we were looking for a Rainbow Medical sign but there wasn’t one. Mr Lawson was very easy to talk to and put us at ease immediately.”

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Posted 4 months ago

Dear Ava & family, We really appreciate your feedback and we're thrilled to hear that you had a positive experience with us. We understand that finding our building could be a bit confusing, as we currently do not have a Rainbow Medical sign. However, we're glad to know that Mr. Lawson (Atholl) was able to meet and greet you and put you at ease and make you feel comfortable during your visit. We are going to be updating our website shortly so each of our clinics has it's own webpage with detailed instructions on how to find us and the best places to park. Thank you once again for your kind words, and if you have any further suggestions or comments, please feel free to reach out to us. Have a wonderful evening. Take care Andrew Patient experience.

Posted 4 months ago

“Those who worked along myself and my daughter have been amazing. I cannot fault them in any way.”

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Posted 4 months ago

Good afternoon, Launa, We are thrilled to hear that your experience with us was nothing short of amazing. We truly appreciate your kind words and are grateful for your recognition of our hardworking team. It brings us immense joy to know that those who worked alongside you and your daughter have provided exceptional care and support. Rest assured, we will continue to uphold our commitment to excellence and strive to exceed your expectations. Thank you once again for your feedback. I will be speaking directly to the team you worked with and will pass on your feedback. Take care Andrew Patient experience.

Posted 4 months ago

“Diane is such a lovely lady, made everything so comfortable and felt just like a general chat without feeling you were being 'assessed'. Highly recommend if you want a relaxed detailed assessment without the pressure of feeling like it's very clinical ...”

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Posted 4 months ago

Good morning Hayley, Thank you so much for giving Rainbow Medical a 5-star rating! We truly appreciate your kind words and recommendation. Diane is indeed a lovely lady, and we are thrilled to hear that she made your experience comfortable and relaxed. It is our goal to provide detailed assessments without making our clients feel like they are being assessed. Your feedback reassures us that we are on the right track in creating a friendly atmosphere. Thank you again for your support and recommendation. I will be speaking to Di today and will pass on your feedback. Take care Andrew Patient experience.

Posted 4 months ago

“Annette was really lovely, made you feel at ease. Annette explained the process and she was really easy to talk to!”

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Posted 4 months ago

Good morning Mellissa, We are thrilled to hear that Annette was able to provide you with such a positive experience. She has been an invaluable member of our team, and her ability to make our patients feel at ease is truly remarkable. Annette takes great pride in explaining the process thoroughly and ensuring that every patient feels comfortable and able to openly communicate. I will be talking to Annette today and will pass on your feedback. Take care Andrew Patient experience.

Posted 4 months ago

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Delivery Methods	Courier
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Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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