Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.96

5.0 Rating 159 Reviews

100 %

of reviewers recommend Rainbow Medical

5.0

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chloe was very knowledgeable and understanding. She made me feel at ease during an appointment that I was apprehensive about :)”

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Posted 7 months ago

Dear Maisie, Thank you so much for your five-star rating of Rainbow Medical! We greatly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us. Chloe was delighted to learn that she was able to make you feel at ease during your appointment. Her knowledge and understanding, combined with her comforting demeanor, are some of the qualities that we strive for in our team members. It's fantastic to know that she could alleviate any apprehension you may have had. Thank you once again for choosing Rainbow Medical. Take care Andrew Fuller Patient experience

Posted 7 months ago

“Having met with Dr Josep Vilanova previously regarding a family member, I was already familiar with his personable manner, his ability to put me at my ease during my appt, as well as explaining my condition to me, what this meant and how Rainbow Medical might be able to support me. He was clear with the next agreed upon steps and I found him to be kind and understanding. Many thanks”

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Posted 7 months ago

Dear Louise, Thank you so much for your review of Rainbow Medical. We appreciate your kind words and are delighted to hear that your experience with Dr. Josep Vilanova has been exceptional. It's great to hear that you were already familiar with Dr Vilanova's personable manner and that he made you feel at ease during your appointment. We strive to provide a comfortable and understanding environment for our patients, and we're glad to hear that Dr. Vilanova successfully explained your condition and how Rainbow Medical can support you. I will make sure to pass on your kind words to Dr. Vilanova, as he will be thrilled to hear about your positive feedback. Thank you once again for choosing Rainbow Medical, and we look forward to providing you with continued exceptional care in the future. Take care Andrew Patient experience.

Posted 7 months ago

“the whole process has been extremley well managed, no stress or aniexty caused for my grandson would highly recommend”

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Posted 7 months ago

Good morning, We truly appreciate your support and recommendation. We are thrilled to hear that the whole process has been extremely well managed and that it didn't cause any stress or anxiety for your grandson. Providing a calm and comforting experience for our patients is always our top priority. Your kind words mean the world to us, and we are grateful for your trust in our services. If you or your family need anything in the future, please don't hesitate to reach out. Once again, thank you for taking the time to leave us a wonderful review. We hope to continue delivering exceptional care to you and your loved ones. I will pass on your feedback directly to all those that have worked with you and your grandson. Take care Andrew Patient experience

Posted 7 months ago

“Dr Vilanova is an exceptional Psychiatrist. He listens carefully, is totally non judgemental , calm and caring. He is always on time, dependable and a completely confidential. I have no hesitation in recommending him or Rainbow Medical.”

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Posted 7 months ago

Thank you so much for your 5-star rating and for taking the time to share your positive experience with Rainbow Medical. We truly appreciate your recommendation and feedback. Dr. Vilanova is an exceptional Psychiatrist, and we are glad to hear that you found him to be so attentive, non-judgmental, calm, and caring. We strive to provide a comfortable and confidential environment for all our patients, and we are glad to know that you had a positive experience with us. Thank you again for your kind words and for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 7 months ago

“Grace is a lovely lady, very kind and takes her time to listen to everything you have to say. From the get go, myself and my daughter have felt comfortable around Grace . I could not recommend Grace anymore!”

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Posted 7 months ago

Thank you so much for your wonderful 5-star rating of Rainbow Medical! We are glad to hear that you and your daughter had such a positive experience with Grace. She truly is a lovely lady and her kind and attentive nature sets her apart. We appreciate your recommendation and look forward to providing the same level of comfort and care to you and your family in the future. Thank you again for your support! If you have any concerns of question then please reach out to myself or Grace. Take care Andrew Patient experience.

Posted 7 months ago

“Great experince, very down to earth doctor.”

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Posted 7 months ago

Good morning, It's good to hear you had a great experience with Dr Vilanova and you found his approach down to earth. I will pass on your feedback directly to Dr Vilanova when I see him later today. Take care Andrew Patient experience.

Posted 7 months ago

“Very good at adapting based on my needs”

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Posted 7 months ago

Thank you so much for taking the time to leave us feedback. We are thrilled to hear that you had a great experience with Rainbow Medical. We appreciate your kind words and are especially delighted to know that our team was very good at adapting based on your needs. It is our utmost priority to provide personalized and tailored care to each of our patients, and we are glad to hear that we met your expectations. Once again, thank you for your support and for choosing Rainbow Medical. I will personally pass on your feedback to all the clinicians you have worked with on your journey. Take care Andrew Patient experience.

Posted 7 months ago

“Zuzanna was amazing with Lochie, very clear and very empathic. She dealt with both him and his mum (me) extremely well, asnwering any questions and concerns we had. Lochie would like to add that she was very understanding and offered great ways which could help him. Thank you”

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Posted 7 months ago

Hi Lochie and Mum, Thank you so much for leaving us a fantastic 5-star rating! We are thrilled to hear that you had a wonderful experience at Rainbow Medical. We appreciate your kind words and are glad to know that Zuzanna provided excellent service to both you and your mum. Zuzanna is indeed an incredible team member who goes above and beyond to ensure clarity and empathy during appointments. We are delighted to hear that she addressed all of your questions and concerns with utmost care. It's also great to hear that her understanding and helpful suggestions made a positive impact on you. We truly value your feedback and are grateful for your support. Thank you for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 7 months ago

“Follow up appointment online, quick and efficient service.”

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Posted 7 months ago

Good afternoon and thank you very much for your feedback. I will pass this on to the clinician you worked with. As always, if you need anything, please reach out to myself; I am around Mon-Fri, 9-5:30. Take care Andrew Patient experience.

Posted 7 months ago

“Diane is great at putting you at your ease and getting to the root of the issues that led you to the service.”

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Posted 7 months ago

Good afternoon Robert, Thank you for your feedback; it is great to read how Di has made you feel – she has the same effect on me. I wish you all the best on your journey and getting to the root of matters if extremely positive so early on. Take care Andrew Patient experience.

Posted 7 months ago

“Very professional, but down to earth and kind”

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Posted 7 months ago

Good afternoon Louise and thank you for your feedback. I will pass this on to those that have been involved in your care. '... professional, but down to earth and kind' sounds like a perfect mix to me and is a perfect description. Take care Andrew Patient experience

Posted 7 months ago

“The process has been quick and easy with both Grace and Dr Vilanova taking the time to listen, advise and support. Thankyou!”

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Posted 8 months ago

Good morning Helen, Thank you for this feedback. Grace has worked with us from the beginning and we value her greatly; I am glad to read of the support and compassion she has showed you. I will pass on all your feedback to both Grace and Dr Vilanova when I see them today. Take care Andrew Patient experience.

Posted 8 months ago

“We saw Atholl for our first appointment in my daughter’s ADHD assessment process. What a lovely person he is and clearly very talented. He put us both at ease and got to know us remarkably well over an hour or so. His insights and questions were very perceptive, helpful and made me feel understood. I’m sure he can help us a lot. I would highly recommend him and this professional organisation as a whole.”

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Posted 8 months ago

Good morning, Your feedback really lifts the spirit; I know Atholl well and he is as meticulous as you say, as well as showing great compassion. I'm always in close contact with Atholl and he provides me with patient feedback regularly, just to make sure we are doing all we can for our patients. As you progress with your journey with your daughter's ADHD assessment, please feel free to contact me with any questions or concerns. Take care Andrew Patient experience.

Posted 8 months ago

“So far the whole experience has been organised, professional and supportive for both myself (parent) and my son. Rachel has been great and really taken the time to explain everything ensuring that my son feels heard and understood. We are now looking forward to the next step of our journey with Rainbow medical”

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Posted 8 months ago

Good afternoon, Thank you for taking time to leave us feedback of your experience. We listen and reply to all the feedback we receive. We consider ALL feedback is important (the good and the bad). I am heartened to read that your son feels heard and understood. I will pass on your feedback directly to Rachel today. Take care Andrew Patient experience.

Posted 8 months ago

“Dr Villanova has been fantastic. He listens to my concerns and helps us make the best steps for my treatment. I never feel rushed and he makes me feel at ease during our sessions.”

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Posted 8 months ago

Hi there and thank you for leaving feedback for Dr Vilanova. Despite time constraints sometimes, Dr Vilanova always does his very best by his patients and I'm glad to hear that you are never rushed and are at ease during your consultations. Take care Andrew Patient experience.

Posted 8 months ago

“After several years of problems with our son not wanting to attend school, things got worse around 7 months ago. He started feeling constant nauseous before school at school and then this then extended to playing football and going out to family outings he stopped travelling in the car and stopped seeing his friend, just ended up in his room gaming. After numerous referrals by the school and no counselling available , constant school meetings it took its toll on our family. We looked into private assessments for him due to the lengthy NHS waiting lists and we found Rainbow Health and thank goodness we did. This company has been amazing we are 2 months in and they have been supporting us every step of the way. Rachel helped Lewis through the assessment stages and then the team sprang into action at the 11th hour when we couldn’t get him in the car to meet Dr Villanova , the whole team Pav, Rachel,Andrew all helped to get a video link sorted. Dr Villanova is a lovely caring understanding gentleman and quickly diagnosed him with panic attacks agoraphobia and kindly help with medication. 3 weeks in and he has done amazing he has finally started to leave the house. We have a long way to go he will also need medication for ADHD but the pressure has finally been lifted of the overwhelming feeling as parents to help your child and getting no where. Rainbow 🌈 Medical are now with us on this journey and it’s been amazing to start to see the results. Sorry for the long review but I am sure some other parents out there will relate to our story.”

Helpful Report

Posted 8 months ago

Good afternoon, Please do not apologise for leaving comprehensive feedback; we think sharing your journey will help other families that are on a similar journey. It is heartening to read of the progress that has been made in such a short period of time. This is a journey, and any journey of this nature is hard and does take time. I will be sure to speak to Rachel, Dr Turner (Sebrina), Pav and Dr Vilanova. And thank you for mentioning me, I am humbled and appreciate your feedback. Please keep us updated on your journey. Take care and all the best Andrew Patient experience.

Posted 8 months ago

“I would just like to thank the amazing team of professionals at Rainbow Medical. We have recently had Sabrina visit our home for a first CBT session with our 15 year old son whom at the moment has had difficulty going out of the house, not attending school and stopped taking part in football and other social events. He initially was very defiant that he was not going to talk or engage in any conversation with Sabrina but slowly her first meeting with him ended up with her sat on our stairs with a coffee very relaxed just chating with him. We have a further visit booked and together with some medication he has been prescribed, 3 weeks in he has started to go out and engage with friends. We look forward to seeing you soon Sabrina to continue working with Lewis and supporting us as a family.”

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Posted 8 months ago

Good afternoon to you and your family, Thank you for your feedback. The road to recovery is a journey and I am glad to read that your journey has begun well. It is also great to hear that they make a good match and get on well; sometimes that takes time. We value Dr Turner greatly here at Rainbow Medical; she is a very experience senior psychologist. I will pass this feedback to Dr Turner directly when I next speak to her. Take care Andrew Patient experience

Posted 8 months ago

“Very nice, love being with them”

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Posted 8 months ago

A good but windy morning to you, Thank you for your feedback. I will let those involved in your care know. I'm always around should you need anything or have any questions. Take care Andrew Patient experience.

Posted 8 months ago

“Great experience as a parent of a neurodiverse teenager. Very well organized, very professional staff, top support, hands-on caring team. You feel wellcome, safe and well supported from the very beginning. Best clincial approach and extremely efficient management. Highly recommended!”

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Posted 8 months ago

A good morning to you (it's fine-ish weather here in Leicester – a little windy), Thank you taking the time to give us feedback; we use all feedback to help inform and improve the patient experience. I will be sure to pass on all your feedback personally to the clinicians and staff that have been involved in your care. And I'm always around should you have any questions or concerns Take care Andrew Patient experience.

Posted 8 months ago

“very relaxed and calm envoriment Di put us at ease straight away”

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Posted 8 months ago

Good afternoon, Thank you for your feedback. I will be speaking to Di later today and I will let her know. Take care Andrew Patient experience.

Posted 8 months ago

Rainbow Medical is rated 5.0 based on 159 reviews