Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.96

5.0 Rating 159 Reviews

100 %

of reviewers recommend Rainbow Medical

5.0

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a very good call with the Doctor , all questions answered and were given a lot of information and a clear diagnosis and a plan going forward . Thank you”

Helpful Report

Posted 4 months ago

Dear Joe & family, We are thrilled to hear that you had a very good experience with Doctor Vilanova, with all your questions answered and provided with comprehensive information along with a clear diagnosis and a plan for moving forward. That's exactly the kind of experience we strive to deliver to all our patients, and we're delighted to know that we met your expectations. Thank you for your feedback. I will be speaking to Dr Vilanova before his clinic today and will pass on your feedback directly. If you have any questions, please free to reach out to my directly or any one of the team. Take care Andrew Patient experience.

Posted 4 months ago

“Dr Vilanova is always non judgemental and caring. He is calm and reassuring and very comfortable to talk to. He is understanding and provides me with ways forward. I would recommend him to everyone without hesitation.”

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Posted 4 months ago

Good afternoon, Your kind words and feedback about Dr. Vilanova truly mean the world to us. We take great pride in providing a non-judgmental and caring environment for all of our patients. Dr. Vilanova is renowned for his calm and reassuring demeanor, making each visit comfortable and easy to discuss any concerns. We are delighted to hear that he has been understanding and helpful in guiding you towards positive steps forward. Your recommendation means a lot to us, and we are grateful that you feel confident referring Rainbow Medical to everyone. We will continue to strive for excellence and provide exceptional care to all our patients. Thank you once again for your support. Take care Andrew Patient experience.

Posted 4 months ago

“Really friendly and personable. Created a relaxing session which encouraged Jasmine to open up.”

Helpful Report

Posted 4 months ago

Good morning Jasmine and family, Thank you so much for giving Rainbow Medical a 5-star rating! We appreciate your kind words and feedback. We are thrilled to hear that our team was able to provide you with a relaxing and inviting session that helped you open up. At Rainbow Medical, we strive to offer a friendly and personable experience to all our clients, and it's gratifying to know that we achieved that with your visit. I will be speaking to the clinician in question and will pass on your feedback personally this morning. Again, that you for your feedback. With your feedback we can only but improve. As always, if you have any questions please reach out to me or any member of the team her at Rainbow Medical. Take care Andrew Patient feedback

Posted 4 months ago

“As a family I would just like to say a very big Thankyou to Rainbow medical in particular Dr Villanova who communicated effectively from the outset, ensuring that we as a family understood the process and felt comfortable to ask questions.”

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Posted 4 months ago

Good morning Natalie, We see ourselves as more like a family, so thank you from this family to yours. We appreciate and have great respect for Dr Vilanova here; he's personable and a great communicator. Communication is vital and it's reassuring to know that we met your expectations from the very beginning of your journey, made you feel comforatbale and provided a safe space for you and your family to ask the questions your needed. I will pass your feedback to Dr Vilanova and the Team this morning when we all meet. Take care Andrew Patient experience.

Posted 4 months ago

“I would like to thank Dr Villanova for continued support. It's most valuable. Thank you.”

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Posted 4 months ago

Good morning Lorraine, On behalf of the entire Rainbow Medical team, I would like to extend our heartfelt gratitude for recognising our services. Your satisfaction means a lot to us, and we are thrilled to have met your expectations. In particular, I'd like to personally thank Dr. Villanova for his invaluable support. Dr. Villanova's dedication and commitment to providing exceptional medical care have contributed significantly to our success. Thank you, Lorraine, for your feedback, which I will be sure to pass on to Dr Vilanova this morning. If you need anything or have any questions please reach out to me or any member of the team here at Rainbow Medical. Take care Andrew Patient experience.

Posted 4 months ago

“Dr Villanova was so lovely with my son. Shame we didn’t see him for the previous 2 meetings because we went through a lot of repetitive questions again and by now could have been a treatment session. Even my son feels fed up of telling so many diffferent people his challenges and nothing moving forward quickly for him. Loved the location at the crescent and dr vilanova’s approach to my Son.”

Helpful Report

Posted 4 months ago

Good afternoon, We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Dr. Villanova and appreciated his approach with your son. We understand your frustration regarding the repetitive questions you had to go through during the previous two meetings. It's a very fine balance trying to be comprehensive and not repeating similar questions; some of this is unavoidable because the various standardised (and best practice) assessments we use (Conners, ASRS, QBcheck and DIVA) share some commonality and similar questions. Sometimes the clinician likes to validate information or has their own style, and we have always preferred to not standardise too heavily and loose what's individual in our clinicians; all our clinicians have their varying strengths and as a multidisciplinary team we can much better meet the needs of patients. Also, what is recorded in the notes previously might not exactly represent what the Doctor or clinician wishes to know and so, unfortunately, this can sometimes lead to what you have described. Dr Vilanova, for example, puts patient safety before all else, and so wishes to have certain information confirmed with him directly. We try to avoid patients having to repeat their story by aggregating information, and each clinician has access to patient notes to enable this. I want to assure you that we will take your feedback into consideration to improve our service. In fact, Dr Vilanova agrees with you and we have been implementing changes to enable a much better patient experience on this front. A recent update to our patient management system will enable this further also. Once again, we appreciate your kind and constructive words and thank you for choosing Rainbow Medical. We welcome all feedback, both good and bad because, ultimately, it leads to a better patient experience for all. Take care Andrew Patient experience

Posted 4 months ago

“I have had a smooth sailing experience with Rainbow Medical. All the staff I have been in contact with throughout my diagnosis so far have been incredibly supportive and understanding and have made it an overall pleasant experience. Mr Atholl Lawson has been a pleasure to work with and has ensured that I have felt comfortable and understood throughout both the assessment feedback session and the DIVA diagnostic session.”

Helpful Report

Posted 4 months ago

Good morning, Our dedicated staff are committed to providing exceptional support and understanding to all our patients, and we are glad we could make your overall experience a pleasant one. It's wonderful to know that Atholl has been such a pleasure to work with. We strive to create a comfortable and understanding environment for all our patients, and we're delighted that he could ensure you felt both comfortable and understood during your assessment feedback session and DIVA diagnostic session. Again, thank you for your kind words and for choosing Rainbow Medical. I will speak Atholl on Monday to pass on your feedback directly. Take care Andrew Patient experience.

Posted 4 months ago

“He is amazing. He encourages and always wants the best for and out his patients.”

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Posted 5 months ago

Good morning Luke, We greatly appreciate your kind words and support. We are thrilled to learn that you had such a fantastic experience with us. We strive to provide exceptional care to our patients, and it's great to read that you found our services top-notch. "He is amazing. He encourages and always wants the best for and out his patients." We are grateful for your recognition of our dedicated staff and their commitment to the well-being of our patients. We will continue to work hard to maintain the high standards that you have come to expect from us. Thank you once again for choosing Rainbow Medical. I will be speaking to Dr Vilanova this morning and I will pass on your feedback personally. Take care Andrew

Posted 5 months ago

“Very welcoming to us all & hope for the future with our son . Dr was very knowledgeable and personable”

Helpful Report

Posted 5 months ago

Good morning, We greatly appreciate your kind words and are glad to hear that you found Dr Vilanova welcoming. It is always our goal to create a comfortable and inclusive environment for all our patients and their families. We are also delighted to know that you had a positive experience with our knowledgeable and personable Dr Vilanova. Your feedback means a lot to us, and we look forward to continuing to provide exceptional care for you and your son. Thank you again for choosing Rainbow Medical for your healthcare needs and for giving us feedback. Take care Andrew Patient experience.

Posted 5 months ago

“Dr Josep was positive, helpful and understood me”

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Posted 5 months ago

Good evening Rosie, I am delighted to hear that your experience with Dr. Vilanova was positive and helpful. Our team strives to understand and cater to our patients' needs, and it's great to know that you felt understood during your visit. Once again, thank you for your feedback and all the best on your journey of self discovery. I will be speaking to Dr Vilanova tomorrow morning, and I will pass on your feedback personally. Take care Andrew Patient experience.

Posted 5 months ago

“Excellent as usual”

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Posted 5 months ago

Good afternoon Robert, We greatly appreciate your kind words and are thrilled to know that you had an excellent experience with us. Please don't hesitate to reach out to me or any one of the team if you need any further assistance. Take care Andrew Patient experience.

Posted 5 months ago

“Liked the whole service provided.”

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Posted 5 months ago

Good morning Mitesh, Thank you so much for giving Rainbow Medical a five-star rating! We truly appreciate your kind words and feedback. It means a lot to us that we were able to meet your expectations and provide you with a positive experience. Thank you once again for your support; if you need anything reach out to me personally or any one of the team. Take care Andrew Patient experience.

Posted 5 months ago

“Very professional and caring visit to zusanna”

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Posted 5 months ago

Good morning Joe, Thank you so much for leaving feedback Zuzana. Your feedback means a lot to us and motivates our dedicated team to continue delivering exceptional care and service. I'm thrilled to hear that your visit to Zuzana was very professional and caring. Providing a compassionate and patient-centric experience is what we strive for. Once again, thank you for choosing Rainbow Medical. I will pass on your feedback directly to Zuzana this morning. Take care Andrew Fuller Patient experience.

Posted 5 months ago

“Excellent.”

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Posted 5 months ago

Dear Annette, Thank you so much for your exceptional 5-star rating of Rainbow Medical! We truly appreciate your kind words and the time you took to share your positive experience with us. "Excellent." - Your feedback has made our day! We are delighted that you had such a great experience at Rainbow Medical and that our services met your expectations. Once again, thank you for your feedback. I will pass on your feedback to the clinician concerned. Take care Andrew Fuller Patient experience.

Posted 5 months ago

“Dr Vilanova was really friendly and made the anxiety ease when talking to him. We took a short break in between which helped the process too.”

Helpful Report

Posted 5 months ago

Good morning Mellissa, We're delighted to hear that Dr. Vilanova was able to make you feel at ease during your visit. It's our top priority to ensure our patients' comfort, and we're glad that Dr. Vilanova's friendliness helped to alleviate your anxiety. Taking a short break during the process is also something we believe in to promote a relaxing environment. Thank you once again for your support and for your feedback. I will pass on your feedback to Dr Vilanova this morning when we meet. Take care Andrew Patient experience.

Posted 5 months ago

“My daughter is always a lot happier after her session with Serbrina”

Helpful Report

Posted 5 months ago

Good morning and thank you for your feedback. It's more than great to read that your daughter always leaves her sessions with Sebrina feeling much happier and that Sebrina is making a positive impact on her well-being. Should you ever need anything or have any further questions, please don't hesitate to reach out. Take care Andrew Fuller Patient experience.

Posted 5 months ago

“Rachel adapted the appointment structure to suit the needs of my son perfectly. Rachel is really calm and easy to talk to.”

Helpful Report

Posted 5 months ago

Good morning, We are delighted to hear that Rachel's adaptability in structuring the appointment worked perfectly for your son's needs. Rachel's calm and approachable nature allows for open conversation and ensures that every patient feels comfortable and understood. Once again, thank you for your kind words. Feedback is really important and has helped us improve the experience for all our patients. Take care Andrew

Posted 5 months ago

“Rachel was really friendly, created a relaxed atmosphere for the inital consultation, setting myself and my son at ease from the very beginning.”

Helpful Report

Posted 5 months ago

Good morning, It's great to know that we have been able to create a relaxed atmosphere for you and your son during the initial consultation. We really value Rachel here at Rainbow Medical; she is always friendly and accommodating and that this helped to make you and your son feel at ease from the very beginning of your visit is testament to her dedication. I will be speaking to Rachel and I will let her know your feedback. Take care Andrew

Posted 5 months ago

“Our experience as a family has been great with rainbow medical, we saw Diane who shown nothing but understanding, patience and compassion all throughout the process. We couldn’t be more grateful. Thankyou Diane, keep on being you”

Helpful Report

Posted 5 months ago

Good morning, Our team at Rainbow Medical is truly dedicated to providing exceptional care and service to our patients and their families. We are thrilled to hear that your family's experience with us has been great. Diane, in particular, has been exemplary in demonstrating understanding, patience, and compassion throughout the entire process. We are incredibly grateful for her dedication and her ability to connect with our patients on such a profound level. Once again, thank you for taking the time to share your positive feedback. I will speak to Di about your feedback this morning. Take care and regards to the family. Andrew

Posted 5 months ago

“Greta as always”

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Posted 5 months ago

Good morning, It's been lovely reading of your process through the feedback you have left us. Thank you from me and all the team here at Rainbow Medical. Take care and my regards to all the family. Andrew

Posted 5 months ago

Rainbow Medical is rated 5.0 based on 159 reviews