Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.96

“Andrew had two consultations in Oxford and one in Leicester. Both were conducted in a friendly and informative manner. Completed by Ray Marshall for Andrew Rowe.”

Helpful Report

Posted 2 months ago

Good morning Andrew and family, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. We are delighted to hear that you found our consultations in Oxford and Leicester to be friendly and informative. Providing excellent and helpful service to our patients is our top priority. Once again, we appreciate your kind words. I will pass on your feedback to all those you have worked with on your journey. Take care Andrew Patient experience.

Posted 2 months ago

“Ever since my first communion with Rainbow Medical I've received nothing but support. Any queries/questions were answered very quickly and because of that I gained an instant trust to know I had great support when ever I needed it.”

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Posted 2 months ago

Good morning, Aaron, We appreciate your feedback and are thrilled to hear about your positive experience. Your kind words about our prompt response to your questions will be passed to all the team members you have worked with. Building trust is crucial to us, and we are delighted to know that you have felt confident in us throughout your journey. Thank you once again for choosing Rainbow Medical, and please do not hesitate to reach out if you require any further assistance. Take care. Andrew Patient experience

Posted 2 months ago

“Grace was kind, patient and understanding. She put me fully at ease and listened to all my concerns.”

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Posted 2 months ago

Good morning Joanne, We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We would especially like to express our gratitude for your kind words about Grace. It pleases us to know that she provided you with exceptional care. Grace is indeed a kind, patient, and understanding professional who takes great pride in ensuring her patients feel at ease. Your feedback reinforces our belief in the importance of attentive listening and addressing all concerns. I will pass on your feedback to Grace when I speak to her later this morning. Take care Andrew Patient experience.

Posted 2 months ago

“As always, its such a pleasure to speak with Dr Josep Vilanova. Always smiling and helpful.”

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Posted 2 months ago

Good morning James and family, Thank you so much for taking the time to leave us feedback. It's such a pleasure to hear that you had a positive experience speaking with Dr. Vilanova. His constant smile and helpful nature truly make a difference. We are fortunate to have him on our team. I will be speaking to Dr Vilanova this morning and I will pass on your words. Take care Andrew Patient experience.

Posted 2 months ago

“Always good experience with Dr Joseph very nice man thank you”

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Posted 2 months ago

Good morning Karl, Thank you so much for your positive feedback of Rainbow Medical. We truly appreciate your kind words. We're thrilled to hear that you have had a good experience with Dr. Vilanova and find him to be a 'very nice man'; at Rainbow Medical, we think he is too. Thank you once again for taking the time to share your thoughts. I will pass on your feedback to Dr Vilanova when I speak to him on Monday. Take care Andrew Patient experience.

Posted 2 months ago

“Dr Vilanova is excellent, he listens with me as the patient at the hear of the conversation. Abosultely wonderful.”

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Posted 2 months ago

Good morning Mitesh, We really appreciate your kind words and feedback. We're thrilled to hear that you had an excellent experience with Dr. Vilanova. Your comment, "Dr. Vilanova is excellent, he listens with me as the patient at the heart of the conversation. Absolutely wonderful," truly makes our day! Thank you once again for your wonderful feedback and for choosing Rainbow Medical. I will pass on your feedback to Dr Vilanova. Take care Andrew Patient experience.

Posted 2 months ago

“Diane was fantastic and so patient with our daughter! Thank you so much xx”

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Posted 2 months ago

Good morning Harriett and family, Thank you so much for your 5-star rating of Rainbow Medical! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We're especially delighted to know that Diane was 'fantastic' and patient with your daughter. We strive to provide exceptional service to all our patients, and it's heartwarming to hear that we were able to meet your expectations. Thank you once again for your kind words and for choosing Rainbow Medical. I will pass on your feedback to Di this morning. Take care Andrew Patient experience.

Posted 2 months ago

“Very good”

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Posted 2 months ago

Good morning, Thank you for your feedback. I'll pass on your kind words to those you have been working with. Every bit of feedback we get from patients helps us see what we are doing right and what we could do better. Thank you. Take care Andrew Patient experience.

Posted 2 months ago

“Thank you, we really enjoyed it - we feel that we had a very personable and approachable counsellor who completed an in depth review with us. Thank you.”

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Posted 2 months ago

Good morning Lewis and family, Thank you so much for your feedback. I will pass this directly to those you have worked with. We are thrilled to hear that you had a positive experience during your visit. Your kind words mean a lot to us. We are delighted to know that you felt our counsellor was personable and approachable, and that they conducted a comprehensive review with you. It is our aim to provide exceptional service and ensure that our patients feel comfortable. Once again, thank you for your wonderful feedback. We genuinely appreciate your trust. If there is anything else we can assist you with, please do not hesitate to reach out to us. Take care Andrew Patient experience.

Posted 2 months ago

“Diane was very empathetic and clearly knows her subject matter. We found her easy to talk to and she demonstrated a good balance of empathy, knowledge and humour. She was also very clear about the next stages of the process and the financial costs involved. We have no concerns about going forward with Diane”

Helpful Report

Posted 2 months ago

Good morning Marc-Michael, Thank you so much for your outstanding 5-star rating of Rainbow Medical! We truly appreciate your support and are thrilled to hear about your positive experience with us. We completely agree with your assessment of Diane - she is truly wonderful. Diane's empathy and knowledge shine through in every interaction, making it easy for our patients to open up and feel comfortable. Her ability to strike a perfect balance of empathy, knowledge, and humor is truly commendable. Moreover, Diane is fantastic at explaining the next stages of the process and the associated financial costs, ensuring complete clarity and transparency. We are delighted that you are confident in moving forward with Diane. Rest assured, you are in great hands. If you have any further questions or need any assistance, please don't hesitate to reach out. Once again, thank you for your glowing feedback. Take care Andrew Patient experience

Posted 2 months ago

“Rainbow medical have been very helpful throughout my official diagnosis with them and during any appointments that are needed. Thank you very much all of your help and for your great service! :)”

Helpful Report

Posted 3 months ago

Good morning Ethan, Thank you for you feedback. It brings us immense joy to know that we have been helpful throughout your official diagnosis and that you have had a positive experience with us during your appointments. At Rainbow Medical, we strive to provide top-notch service and support to all our patients. Your heartfelt gratitude means the world to us, and we are thrilled to have been a part of your journey. Once again, thank you for your kind words, trust, and for choosing Rainbow Medical. We are always here for you and will continue to provide the best care possible. Take care! I will pass on your feedback to the clinicians who were part of your journey. Andrew Patient experience

Posted 3 months ago

“The diagnosis was a lifesaver, after years of ambiguous diagnoses and being on the wrong medication, Josep straight away affirmed my condition and helped me figure a pathway back to being my normal self, a better version even. A very patient and helpful Dr. I would recommend to anyone struggling. I've been seeking a proper diagnosis for 7-8 years and I'm finally back to myself thanks to both Susan and Josep. Wonderful empathetic people who have finally solved my issues. THANKYOU so much, my life is so much better now.”

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Posted 3 months ago

Good afternoon Daniel, We truly appreciate your kind words and are delighted to hear that your experience with Dr. Josep has been a game-changer for you. It's wonderful to know that after years of uncertainty, Dr. Josep was able to provide you with a diagnosis and guide you towards reclaiming your true self. We are grateful to have such a patient and helpful doctor on our team. Your recommendation means the world to us, and we're thrilled that both Suzan and Josep were able to finally address your issues. It's heartwarming to learn that your life has improved so significantly because of their empathy and expertise. Thank you again for taking the time to share your positive experience with us. We are here for you whenever you need assistance. Wishing you continued health and happiness! Take care Andrew Patient experience

Posted 3 months ago

“Dr Sebrina was very kind, professional and helpful.”

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Posted 3 months ago

Good morning Tanith and family, We truly appreciate your kind words and feedback. We are thrilled to hear that your experience with us was exceptional. Dr. Sebrina was very kind, professional, and helpful, and we will make sure to pass along your compliments to her. We strive to provide the best care possible to all our patients, and your feedback serves as a great encouragement to our team. Thank you again for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 3 months ago

“Great session so far, very approachable counsellor, looking forward to the next session”

Helpful Report

Posted 3 months ago

Dear Lewis and family, We are thrilled to hear that you had a great session and found our counsellor to be approachable. The team at Rainbow Medical is dedicated to providing the best possible care and support to our patients, and your feedback is a testament to our commitment. Our aim is to create a comfortable and supportive environment for your sessions, allowing you to fully explore and address your concerns. Once again, thank you for choosing Rainbow Medical. If there is anything else we can do please don't hesitate to reach out to me or any member of the team. This morning, I will pass on your feedback directly to the clinician you have been working with. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“On the whole it has been a very positive and life changing experience to receive a confirmation of my Autism/ ADHD diagnosis that I knew deep down was there all along. It was such a relief to be able to undertake the process more quickly than via the NHS waitlist, and to find out quickly and promptly that my self diagnosis was right. The whole process was approx 6 weeks start to finish, and could have been quicker apart from summer holidays impacting all parties availabilities. However, I was disappointed the only treatment option or support method discussed at my diagnosis meeting was medication with potential side effects. What about counselling? Are there other options open to me for ongoing support? It is also dissapointing to discover that if I were to opt for a medication route, I would have to stay under Rainbow's support for the next 3-6 months (paying personally for medication and psychiatrist assessments and medical checks) BEFORE the promised NHS transfer can happen. I was not forewarned about that, and I do not feel it was made clear if. It comes at a not insignificant cost on top of the already very high diagnosis cost. Was it good value for money? For the confirmation and speed of diagnosis, absolutely yes, and I would recommend for anyone who wants a quick turnaround. For the ongoing support, I'd just say to be forewarned of the hidden post-diagnosis costs.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for sharing your experience with Rainbow Medical. We are delighted to hear that your diagnosis process was positive and life-changing. We understand the relief that comes with receiving confirmation of your ADHD diagnosis and the importance of a timely process. One of our core values is: "We will always be frank: without openness and transparency, co-production cannot work." We take this very seriously and all feedback is important to us. Your report, as well as including a cooling off period, also makes clear the costs of a medicated treatment plan. Our website also details these same costs here: https://www.rainbowmedical.co.uk/fees/ At every stage we really do try and make clear the cost you pay initially is for the ADHD assessment and diagnosis; please see our website for further details: https://www.rainbowmedical.co.uk/fees/ We appreciate your feedback and will take it into consideration to improve our services, and we will work towards further enhancing the transparency of our processes and costs. I cannot speak to your individual case, but we uniquely offer two opportunities to speak to a consultant psychiatrist. So that can be arranged and is included as part of your pathway. This is something only we do. Despite these concerns, we are pleased to hear that you found value for money in terms of the confirmation and speed of your diagnosis. Your recommendation is greatly appreciated. Thank you again for choosing Rainbow Medical, and if you have any further questions or concerns, please do not hesitate to reach out to me directly. I would like to talk to you personally to better understand your experience; we are here to support you on your ongoing journey. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“excellent, top marks!”

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Posted 3 months ago

Afternoon Robert, Thank you so much for your outstanding 5-star rating of Rainbow Medical! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. Your kind words, "excellent, top marks!" mean the world to us. If there is anything else we can assist you with, please feel free to reach out. I will pass on your feedback to those you have worked with. Take care Andrew Patient experience.

Posted 3 months ago

“Dr Vilanova was fantastic, obviously knew his stuff, very professional, kind, caring, felt at ease. Can't thank the Rainbow team enough from start to finish.”

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Posted 3 months ago

Good afternoon Summer and family, Thank you so much for your outstanding 5-star rating of Rainbow Medical and your feedback. We truly appreciate your kind words and your trust in our services. We are pleased to hear that Dr. Vilanova provided you with fantastic care. His expertise, professionalism, and compassionate nature are the pillars of our practice. We are glad that you felt at ease under his care. At Rainbow Medical, we strive to offer exceptional service from start to finish, and we are thrilled that you had such a positive experience. We are grateful for your continued trust in our team. Once again, thank you for taking the time to share your feedback. I will pass on your words to all those that have worked with you. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Great session with Serbrina.”

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Posted 3 months ago

Good afternoon Landon and family, We sincerely appreciate your kind words and taking the time to share your positive feedback. We're delighted to hear that you had a great session with Sebrina (Dr Turner). She is truly dedicated to providing exceptional care and ensuring our patients are met with compassion and understanding. Don't hesitate to reach out if there's anything else we can do for you. I will pass on your feedback to Dr Turner today. Take care Andrew Patient experience.

Posted 3 months ago

“The guy was really nice. The meeting was informal which made it less scary.”

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Posted 3 months ago

Thank you so much for taking the time to rate Rainbow Medical with five stars! We truly appreciate your positive feedback and are thrilled to hear about your experience with us. We are glad to know that Atholl was friendly and made you feel comfortable during the meeting. We strive to create an informal and relaxed environment, as we understand that such settings can make medical interactions less intimidating. Once again, thank you for choosing Rainbow Medical. I will pass your feedback to Atholl later this morning. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Dr Vilanova was extremely professional whilst at the same time, very caring and understanding about our sons condition. He discussed possible options for treatment with us and we came away with a clear understanding of what will happen next. We were extremely impressed with his service.”

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Posted 3 months ago

Dear Zachary and family, We truly appreciate your feedback and are thrilled to hear about your positive experience with Dr. Vilanova. He is not only exceptionally professional but also displays a great deal of care and understanding towards his patients, including your son. Dr. Vilanova took the time to discuss various treatment options, ensuring that you left with a clear understanding of the next steps. We are delighted to know that you were impressed with his service and we wholeheartedly agree with your feedback! Thank you again for choosing Rainbow Medical. I will pass on your feedback to Dr Vilanova this morning. Take care Andrew Fuller Patient experience.

Posted 3 months ago

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Rainbow Medical Reviews