Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.96

5.0 Rating 159 Reviews

100 %

of reviewers recommend Rainbow Medical

5.0

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

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Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online sessions this week. Went well.”

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Posted 8 months ago

Good morning to you, It's great to hear the online sessions worked out; surprisingly we've not had any technical issues with our online consultations. Let me know if you have any difficulties at all. Take care Andrew Patient experience.

Posted 8 months ago

“Rainbow provide an outstanding service”

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Posted 8 months ago

This means a lot to us. Thanks. Take care Andrew Fuller Patient experience.

Posted 8 months ago

“Dr Villanova is someone who is clearly outstanding at what he does but also has such a personable touch. I look forward to meetings with him”

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Posted 8 months ago

Good morning Jordan, A thank you from me for your feedback. Dr Vilanova is working in Germany currently but upon his return I will pass on your feedback. It's great to hear that you two just 'clicked'. The sun is out here in Leicester; have a great day, Jordan. Andrew Fuller Patient experience.

Posted 8 months ago

“Really happy with the service I've received from Rainbow, prompt efficient communication. Dr Vilanova was pleasant and approachable. After being under the CAMHS service for 3.5 years, we'd literally come to the end of our tether. My poor daughter has been struggling so much, I wish I'd done this sooner. Would highly recommend.”

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Posted 8 months ago

Good morning, First, thank you for the feedback. We review all our policies that touch the patient experience, so this really helps us. Dr Vilanova does have a personable and 'plain english' approach and I'd glad this is what you have experienced. You have my direct contact details if you have any concerns of questions. I will pass on your feedback to Dr Vilanova personally. Best wishes to you both. Andrew Patient experience

Posted 8 months ago

“I was a pleasure to meet Dr Vilanova, we were visiting to look at alternatives for the support of our daughter into adult MH care. He seems to have a pragmatic and reasonable approach and uses great reasoning. My daughter enjoyed the session and believes that she'll be happy to have Dr Vilanova working with her and her therapist going foward. I'm very happy with the outcome.”

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Posted 8 months ago

Good morning, I will be speaking to Dr Vilanova later this morning and I will be sure to pass on your feedback. We are all only human and no one is perfect; that's why feedback is important, both the good and the bad. It helps us grow, and while we cannot be 100% perfect, we can grow. So thank you for your feedback. It is reassuring to hear that you found Dr Vilanova personable and concise, and that a mutual and happy outcomes was reached. I wish you and your family all the best Take care Andrew Patient experience.

Posted 8 months ago

“Great as always”

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Posted 8 months ago

“The service at Rainbow Medical was very good. Dr Joseph was really nice and put my daughter at ease, as she can be uncomfortable around unfamiliar people and places. I would highly recommend.”

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Posted 8 months ago

Thank you for your feedback. I will be talking to Dr Vilanova tomorrow morning, and I will pass this on to him. Although the surroundings and people would have been unfamiliar to her, it's really nice to hear that your daughter was put at ease and that she got on with Dr Vilanova. All the best to your daughter, you and your family. Please do call me directly if you have any questions or concerns. Kind regards Andrew Fuller Patient experience.

Posted 8 months ago

“Absolutely excellent.”

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Posted 9 months ago

Thank you for your kind words. We appreciate all feedback, the good and the bad. It's a truly lovely day here in Leicester – cold by sunny – and your kind words helped lift my mood even further. Take care Andrew Fuller Patient experience

Posted 9 months ago

“Dr Josep Vilanov excellent, he listened and understood and explains things very well.”

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Posted 9 months ago

Thank's for your feedback Mitesh. It's appreciated. You have Dr Vilanova's details and my own if you need to reach out. I will pass on your words to Dr Vilanova on Monday. Transparency and co-production is at the core of our business. Co-production doesn't work unless both parties understand and listen to each other, so it's great to read it all worked out great! Take care and do enjoy your Sunday; we have a lovely blue sky here in Leicester today. Andrew Patient experience

Posted 9 months ago

“We have had an excellent service from Rainbow Medical. The consultants and staff have all been very supportive throughout our diagnosis process.”

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Posted 9 months ago

Good morning Yasmin, I will pass on your feedback to Rachel and Dr Vilanova when I speak to them later today. Thank you for leaving them feedback; we use all the feedback we receive in our reporting and that in turn helps us improve the experience for all our patients – if you think anything in our pathways could be improved then please contact me directly. Andrew Fuller Patient experience.

Posted 9 months ago

“What can I say but literally a practice in “shining armour”. Dr Vilanova was highly recommended via brilliant Dr Penny Campling. The experience for us as a family has been phenomenal from start to ongoing. The attention to detail, fabulous staff, the incredible knowledge and expertise and of course the kind and caring nature. Dr Vilanova is an amazing friendly and wonderful individual who makes you feel at ease and communicates at your level without the jargon. Thank you from the bottom of our hearts ☺️”

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Posted 9 months ago

First, thank you for your feedback – openness and transparency and co-production are central to the core values Dr Vilanova helped establish at Rainbow Medical, so it's reassuring to read feedback like yours that shows these values at work. Dr Vilanova has worked in the NHS for over 25 years, as well as many years in the private sector; he was keen to put all he learnt about good patient experience into Rainbow Medical, and speaking 'plain English' was part of that. If you ever need to reach out you have my direct line. Andrew Fuller Patient experience.

Posted 9 months ago

“Great as always.”

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Posted 9 months ago

That's great to read. I will be speaking to Dr Turner later today and will pass this to her. Your feedback is appreciated. Andrew Patient experience

Posted 9 months ago

“Dr Vilanova talked through my diagnosis very thoroughly very carefully and very sympathetically. He gave me options for the way forward. We are all very grateful for the insight he showed and for his expertise and skill. Thank you Dr Vilanova for what you have done for me in so short a time.”

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Posted 9 months ago

Good afternoon Robert, I will be sure to pass on your feedback directly to Dr Vilanova today. It's great to hear that we met your expectations, you're doing well and you've now some alternative options going forward. All the best and thank you Andrew Patient experience

Posted 9 months ago

“Everyone was so kind and caring, it makes such a difference.”

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Posted 9 months ago

Good morning Sandra, Thank you for the feedback. I will be sure to pass on your words to both Grace and Dr Vilanova. Take care Andrew

Posted 9 months ago

“I was put at ease by Dr Vilanova during the hour assessment He explained everything well and was very kind and patient with me I was anxious when I got there but I need not have worried”

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Posted 10 months ago

Good afternoon Robert, Firstly, thank you for taking the time to give us your feedback. It's great to hear that you and Dr Vilanova worked well together and that he was clear and patient. I'll be sure to pass your kind words directly to Dr Vilanova. Andrew

Posted 10 months ago

“Second appointment went really well. Landon was happy leaving and more comfortable with Serbrina this time round.”

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Posted 10 months ago

Thank you very much for your feedback and it's great to hear the process Landon is making. I will let Sebrina know. Andrew

Posted 10 months ago

“Everyone was very kind and professional, I felt very listened to.”

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Posted 10 months ago

Thank you for the feedback Beth, I will pass on what you have said to those you worked with. Andrew

Posted 10 months ago

“very quick, very supportive and has gotten me on the right track to getting a diagnosis easily”

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Posted 11 months ago

Good afternoon Elias, Thank you for your feedback. I will pass these comments to both Dr Vilanova and Rachel. It's great to hear you are now on the right track. Andrew

Posted 11 months ago

“We had a long afternoon responding to a series of questions linked to our son's assessment. Dr Vilanova and Dylan Bowness were patient and understanding which made the exercise less onerous and more relaxed. Thank you both for what you are doing on Robert's behalf.”

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Posted 11 months ago

Good morning and thank you for your feedback. It's most welcomed and helps make improvements in the service and care we offer all our patients. I will speak to Dr Vilanova and Dylan later today and pass on your comments. Things are better when relaxed and I'm glad we managed to achieve that for you. Kindest regards Andrew

Posted 11 months ago

“Landon was nervous and worried with meting someone new but she took to Serbrina. She was kind, sensitive, and caring towards Landon.”

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Posted 11 months ago

Thank you very much for your feedback. I will speak to Sebrina directly and let her know. It's great to read that you and Sebrina just clicked together. Kind regards Andrew

Posted 11 months ago

Rainbow Medical is rated 5.0 based on 159 reviews