“It didn’t come with a plug. If I hadn’t ordered the extra pressure booster it wouldn’t be useable. Still won’t maintain pressure. When I use it I have to pump the booster each time. I was excited about this, little bit of a let down for what I though the product would be.”
Hi Jeff,
Thank you for leaving us a review. It is very strange that your Pod did not come with the drain plug, we are very sorry about that. If your unit is not holding pressure, please file a warranty claim and our Customer Service Rep will be in contact with you soon (https://rinsekit.com/pages/warranty-form)
Best,
Team RinseKit
“I understand that there are a small shop, but I haven’t heard anything yet mine was broken upon delivery I really don’t like giving such a poor review. Because I have the other rinse kit that I rather enjoy.
Cheers”
Hi Jon,
Thank you for leaving us a review. We are so sorry to hear UPS threw your package over your fence! We will file a claim with them right away. In the meantime, a replacement will ship your way today! Lastly, we are a small team, please note that our auto-response email has a stated timeframe at which we allow ourselves to respond to emails. Please let us know if you need any further assistance at this time.
Best,
Team RinseKit
“I received the unit and it was cracked, I was kind of disappointing on the quality of the plastic but it still works didn’t like the fact that it was cracked and it’s hard to return it”
Hi Omar,
Thank you for taking time to leave us a review. We are so sorry to hear that your unit arrived to you cracked! I can’t seem to find any email correspondence or voicemails from you. We would like to look into this further, if you are able, please fil out our return form and our Customer Service Rep will be in contact soon (https://rinsekit.com/pages/return-request-form)
Best,
Team RinseKit
“Once I got my rinsekit plus with heater and assembled it the one thing I wish that could have been changed was thread tap on the tank. If they could have molded in a a metal ring to accept the metal heater I would feel much better about screwing in the heater and making sure it's tight. I can see where it might be easy to install the metal heater rods into the plastic tank and strip the threads. I added plumers Teflon tap to the threads to help make a better seal while not over doing it. I would be worried if I lent this to a friend and they stripped the tank.”
“I had some issues with UPS. RinseKit was awesome and took care of me. The Rinsekit pro pak and Hyperheater worked flawlessly on our family camping trip.”
Hi Cesar,
Thank you for leaving us a review. It looks like your order is being returned to our warehouse due to an insufficient address provided at checkout. Our customer service rep has reached out to gather your correct address so we can get your order re-shipped to you.
Best,
Team RinseKit
“I haven’t used the kit in the field yet but did a test fill. It works as expected. My only complaint is I wanted a video and it made it seem that the pump attachment was included. I didn’t find out until after I received the item that I needed f to buy the pump separate. I called customer service and they offered a coupon code. Unfortunately the code didn’t work on the pump accessory. I will watch for a sale!”
“I was displeased to see there was a discount code offered on Facebook after I received my item.
The rinse kit works good but the plastic handle came off twice already and I don’t think the hose is long enough to use in a camping shower”
Hi Louis,
Thank you for leaving us a review! So sorry to hear that you are experiencing issues with your PRO's handle, that should not be happening. If you could please fill out our warranty form (https://rinsekit.com/pages/warranty-form) we would be more than happy to look into this further for you.
On another note, it looks like you purchased our PRO + Auto Nozzle bundle (saving $20 by bundling both products) all bundles are excluded from receiving additional discounts as stated on the product pages. We apologize if this information was not made clear.
Best,
Team RinseKit
“Paid for a new RinseKit Pro, but was sent a used item. There were scuffs on the item, but more importantly there was still water inside.
E-coli, Cryptosporidium, Giardia, etc... ??? This is a health hazard considering this item is marketed for washing hands and bathing.
Additionally, the box appeared to have been sealed a single time giving the impression it had never been opened. Perhaps unethical business tactics for reselling used items and boxing them like new? Even as a refurbished item, why would there still be water in the product? Negligence?”
Hi Samuel,
Thank you for taking the time to leave us a review! We have actually been in touch with Fish Brain, the company you purchased from, and have speedily sent over a replacement RinseKit! We sincerely apologize that there was still water inside of your unit.
As stated in the note that was inside your package, we want to make sure all our products function properly and are ready for the adventures you'll take them on, so we Quality Check and test each unit in our warehouse before shipping. We do fill our products with clean water to test and ensure the unit will be fully functional by the time you receive it. They should, however, be dry before shipping! We sincerely apologize that yours was not.
We are happy to further assist you regarding this, so please email us at info@rinsekit.com and we will be happy to send over tracking information on your replacement and answer any other questions you may have.
Thank you,
Team RinseKit
“Got my 1.5 gal Rinsekit on sale due to the misprint. It was about 70 total. It had no visible marks or anything that I wouldn't buy. I give it 4 stars now and will change to 5 if all goes well in the coming months. I'm a fisherman and live at the beach. It works perfect for my kids after a beach day or fishing.”
“Own 6 rinse kit items. New rinskit pro pak, rinskit pro, automated hand wash nozzle, and 3 rinsekit sport bottles. Extremely versatile units. All in separate ways. Used my pro all icy winter to wash my truck with about 1.5-2 full tanks worth. Got the new pro pak for my boat. The pressure is excellent. Battery pro also hasnt been charged once yet since bought. Great item. Send me a coupon code and i may buy the heater !!”
