“You sent me a new non working device.
I have had to pay for another new device working.
I am still awaiting for a full refund of £199.99 from the original non working device?
I sent my old device and awaiting the £40 refund.
Alex as been helpful, but within your perimeters , which meant paying £199.99 twice.
I don’t feel being a valued Customer after many years having a Road Angel with you?”
“Product is great, brilliant quality and the app is easy to use but having to pay for extra for fitting as the voucher supplied doesn’t cover the cost is a little ridiculous”
“I did not buy everything my auto electrican needed.
You need to provide some guidance to non-electrican purchasers like me.
I bought the extension cable (thinking I needed it for the back window camera) when it was not needed.
i did not buy the hard-wire kit which was needed.
I did not buy the micro SD card and that is needed.”
“Love my road angel Pure one it helps me to be a better driver and concentrates the mind on speed awareness constantly. Easy to set up even though my I.T. skills are sadly lacking. Accessories are easy to source through the web site. Fantastic bit of kit and a great British Company.”
“Had original series 1&2 many years ago, always felt it was a good product, fast forward to 2024 still feel the same about it but its obviously more up to date, easy to install and working well”
“I have yet to find someone to install it into my car
I wanted it professionally installed
Sadly when I purchased it you didn’t offer this too me
At time of purchase
It’s still in the box… sadly awaiting to get it installed”
“After discovering that the device comes without the first upload, as it did with my partners device purchased no more than a year ago I contacted Road Angel to request a return.
A very rude lady (who hung up on me) informed me it was my responsibility to return and cover postage costs (as per their policy)
I did this, returning by special delivery and on the same day of my return being received I was issued a return label (which confused me as they told me it's their policy NOT to issue return labels) they also charged me £10.21 for the privilege, on challenging this they told me this is infact a 'handling fee' considering the device never came out of the box I find this cost unnecessary and extortionate.
I have now paid £20+ in return costs.
Conclusion: If you want to be sold an item where the description on the website doesn't match/is not clear then be subject to their unprofessional customer service team and finally be ripped off to the cost of £20+ to get a partial refund go ahead 👍”
“This review is purely based on the poor customer service that I experienced. After purchasing my camera installation kit and arranging to have the dash cam installed by Road Angel's professional fitters, I contacted Road Angel again as I noticed they offered a price match on their website, listing Halfords among other brands. Since I reached out within a couple of hours of my order, I assumed this would be honored by Road Angel.
Two days later, I eventually spoke to the same sales team member who had been very helpful in guiding me through all the products and finding the correct camera for me. However, I was told that matching either the price of the camera or the installation cost wasn't possible. The representative also disparaged their advertised partner, Halfords, suggesting they did "shoddy work." This seemed contradictory and possibly an excuse to avoid honoring the price match.
I requested to cancel the order and inquired about the return process for the items that had arrived, as well as the refund for the fitting that hadn't been arranged. I was met with shock and sarcasm, which was unprofessional and unexpected.
Returning the items and obtaining a refund was also problematic. Half of the order was refunded, but the installation fee was withheld until I followed up. The same sales member responded with sarcasm and sent me empty installation emails with no explanation, seemingly trying to imply that I had agreed to terms I hadn't actually signed. Eventually, after further clarification and insistence on my part, the error was acknowledged and the installation fee was refunded.
Overall, the camera I had installed by Halfords has been great and works well for my needs. However, the Road Angel sales team appeared more focused on making a sale than adhering to their company's guidelines.”
“I was over charged by there sales person, I immediately Cancel the order as soon as I realised I had been overcharged, withing minutes of the order being placed, yet Still, they delivered the item To which I didn't, except from the courier, This was after 3 cancellation emails. You have still not put the money back into my bank account.I am going to trade in standards to complain. I also have all the proof I need to prove my case.”
“My road Angel had a hardware fault 5 weeks out of guarantee. I was offered a repair at £119, half the value of the road Angel with only a 3 month guarantee. I decided to purchase a new one but was not offered any discount. I’m a long term customer but after experiencing the above I shall not buy anything else from Road Angel. The real shame is the products are good & previous purchase have been reliable.”
