“Disorganised ordering with fitting at Halfords. Link provided to Halfords didn’t work, once sorted there were no booking slots, can’t call local store so visited to be told they only fit Halfords sold units, once that sorted Halfords then needed car to inspect for suitability first before booking the fitting at a second visit. Instead went with mobile fitting service outsourced to RS Connect which was more expensive but they did a good job (so extra star).
No user manual for the unit purchased, RoadAngel advised it not written yet. They provided a draft version which had couple useful bits but clearly short of decent quality.”
“After several months of realising that the Pure One does not work properly with heated windscreens, the change to a Pure V2 has been successful. It works very well. I think RA should inform buyers of the issue because it did cause hassle and 2 returned units before the solution was found. However, the tech team sorted it and now a happy customer, again!”
“The road angel as without a doubt saved me on more than one occasion. With 9 points through going just over the 30 mph limit 3 times . My licence is now clean again as I continue to use my Device”
“Pure one is slow to up date changes of speep limit. Disappointing that on the fist day of using the unit with a £149 subscription that average speed cameras on the M53 and the 50 mph was not listed. As well as this I also found the speed limit on the A5 was incorrect just after Llangollen. The advanced warning only appears to be 400mm despite setting at 1000m. Lot of money for below average performance”
“pretty good. when it works.... Sometimes takes ages finding satellites and the app sometimes doesn't connect if you want to make changes. Would be good if there was more options for the alerts (for example be good not to have the beeps continuously for cameras... But it's good!”
“When ordering front and rear das cam make sure that get correct hard wire to then fuse box. with the help of technical department the both cameras work well.”
“I have updated my roadangel to a pure. Donna dealt with my purchase,she was very helpful and talked me through the setup, I could not have spoken to a nicer person she is a credit to your company,thanks again for help N Machin”
“Ordered Road Angel dual dash cam, SD card , fitting kit and Halfords fitting service at three different times via telephone as I needed to ask questions about the products.
They were really helpful and sent the orders promptly. Had it fitted today and really happy ! Halfords were good too, explained everything that I needed to know and fitting time wasn't long at all, it's worth doing for peace of mind . Thanks guys !”
“After a phone call asking if they could replace the battery in my Road Angel Pure I was told yes for £120 they send me a return lable posted on a Monday it was returned back to me on the following Saturday when I checked out my return I found it wasn't the same one I sent to them it was ither a recoditiond one or a new one witch works great so thanks for a great service.”
“I have been a Road Angle customer for over 20 years and have used a number of their products unfortunatley in my experience they release new products without fully testing the software and appear to rely on customer use to iron out problems which is quite frustrating.
I have just purchased a new Road Angle Pure ONE and I hope that the road speed information will be more accurate that on my previous Road Angle Pure which was not as accurate as the installed road speed on my Volvo XC60 when changing into a different road speed area.
Also the annual subscription costs have risen substantially for information that is feely available on Waze which will make me take a long hard look at what its value is against the possible risk of getting a speeding fine when my current subscription ends
On the plus side the customer technical supportb has improved and I have found them very patient when advising how to set up the new App for the Pure One speed camera”
“I ordered the wiring harness for a road angle dash cam, the item was delivered promptly and with no fuss. However when i came to use the harness I found there was a bad earth connection which I had to replace.
Other than this the harness was fine.”
“Road angel seem to be only intere!! sted in making more profit !! . Not only do you pay for the Item but then you can't use it without a further £150 pa fee to make it work . !!!
Never used to be like that . I will find another supplier of this equipement .”
“You sell road angel halo pro as a front and rear camera but if you change your car and just take the cameras out you then require a new hardwire kit that’s ok but when you order a new kit you only supply wire for the front camera and forget to inform customer they also need to purchase a rear extension cable”
“The set up experience is extremely poor. Badly described, difficult to walk through with numerous brickwalls due to key missing information e.g. 'this wont happen unless you are outside' and generally poor coordination between the app, the device and the subscription commitment you only discover when its too late. I hate to think how much avoidable call centre overhead you incur because of poor CX design”
