“Dreadful after sales service , arrogant and patronising customer service personnel , lack of product knowledge , misinformation provided and products not fit for purpose”
“It simply doesn’t work. I explained my car had an IR window but was assured that was no issue. On receipt it didn’t work. The only suggestion was to use the small area of un protected screen. But , as I had explained, this area is directly in drivers view and already has a tag in it. Not fit for purpose on reflective screens”
Hi Simon
We're sorry to hear about your experience, and we apologize for any inconvenience caused. We understand the frustration with the device not working as expected on your car's reflective screen. We appreciate your feedback and are actively working on improvements to address such issues.
we have ensured the listing shows to check your car's windscreen compatibility before purchase.
If you're open to it, we'd like to discuss your situation further and explore potential solutions. Please reach out to our customer support team at support@roadangelgroup.com, and we'll do our best to assist you.
Thank you for bringing this to our attention.
Kind Regards,
Customer Support Team
“I bought the one with a 3 year membership
But it does not go beyond looking for a satellite link.
I called the helpline and was advised to power on and hold a point to the back hole for 5 seconds to restart.
But still does not work.”
“Extremely disappointed as the dab aerial I received did not match the aerial picture on the box in the advert or match the picture of it on the windscreen in the advert.
When I emailed about this Andrew was extremely rude saying it is what it is and no one else complained.
It’s false advertising showing one thing and selling another.
The only reason I bought it was because I had tried others and Road Angeles looked more substantial, it cost twice as much but I was happy to pay. Then only to receive an aerial like the others I tried which were half the price
Please see photos, photo 1 is the aerial you sent photo 2+3 is what you are advertising
I don’t recommend Road Angel or their customer service.”
