Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.60

4.6 Rating 989 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 1st December 2024

Anonymous

Rugged Radios 5 star review on 27th November 2024

Michael G

Rugged Radios 5 star review on 25th November 2024

Mark D

Rugged Radios 5 star review on 12th November 2024

Carlos

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Needed a repair on one head set , and it was completed and shipped back in a timely matter..”

Helpful Report

Posted 1 month ago

“I bought the M1 kit with 2 head sets but only received one set of cables for the helmets it relly screwed me up on why it would not pair with each other, lucky I bought a helmet it had a set with it soo all is good.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience! We're sorry to hear about the mix-up with the cables for your M1 kit. It's great that you were able to use the helmet's cables as a workaround. If you need any additional parts or assistance in the future, please don’t hesitate to reach out. We're here to help ensure everything works smoothly for you!

Posted 1 month ago

“Ear phone jack intermittent. Told we need adapter to make it stereo. Still does work all the time. Have to play with the jack constantly. Ear phones are from racing electronics or e.a.r. inc. not cheap. We have replaced one of three we bought with a different brand already was not able to get it work for a complete race. Customer service was polite and understood the issue but did not have a solution.”

Helpful Report

Posted 1 month ago

Hi Dan, Thank you for taking the time to share your concerns with us. We’re sorry to hear you’re having issues with the earphone jack and that the solution we provided didn’t resolve the problem. We strive to ensure our products work reliably, and are compatible with other brands in the industry. We appreciate your feedback as it helps us improve. If you need further assistance or have specific questions about compatibility, please don’t hesitate to reach out. 888-541-7223.

Posted 1 month ago

“Purchased head sets.w 2 pin radio connectors. Contacted RR i purchased correct wire 2 pin for my midland radios and a Btech radio. Midland would only key up if I pushed radio trans and head set trans button same time, no sound. Btech keyed up as soon as you plugged in set no sound. Swapped Mics no change. Sent wires head sets and radios back for tech support. Credited w wire set. Stated I needed a different mic (3rd) returned string both radios worked. Midland did good. Btech no joy. So I was hoping to use the betech lived decided that will be a base radio in field. So watch your type of radio. Service/tech department had radios about 2 weeks. Still don't understand why btech radio still keys up. My Midland in ear speaker w mic works but this was going to be for 4x4 riding.”

Helpful Report

Posted 1 month ago

Hi Frederick, Thank you for your detailed feedback regarding your headset and radio compatibility issues. We understand how frustrating it can be when equipment doesn’t work as expected. Compatibility can sometimes be affected by factors such as connector pinouts, microphone types, and proprietary connections specific to certain brands. We're glad to hear that your Midland radios worked well after the adjustments. For the Btech radio, we appreciate your patience while our team worked on your equipment. If you continue to experience issues we recommend reaching out to our support team for further assistance in troubleshooting. Thank you for your understanding! 888-541-7223

Posted 1 month ago

“Customer service was very helpful. No issues”

Helpful Report

Posted 1 month ago

“Encontré los productos que necesitaba, la compra on line fue expedita y los vendedores fueron muy amables y eficientes en su ayuda. Los productos son de excelente calidad, así que recomiendo 100%”

Helpful Report

Posted 1 month ago

“STAFF WAS VERY HELPFUL”

Helpful Report

Posted 1 month ago

“The only thing is my head phone plug connector has gone out once other then that they work great super great product”

Helpful Report

Posted 1 month ago

We appreciate your feedback! We're glad to hear that overall, you're enjoying your Rugged Radios product. We're sorry to learn about the issue with the headphone plug connector. If you need assistance with a replacement or have any other concerns, please reach out to our support team. We're here to help!

Posted 1 month ago

“Customer support is very responsive and the product is well-made.”

Helpful Report

Posted 1 month ago

“Great products. The Intercom system works great. The Hand held R1 radios are great for Prerunning”

Helpful Report

Posted 1 month ago

“I installed my radio in a Polaris Ranger XP 1000, made my own radio mount”

Rugged Radios 5 star review on 16th October 2024

Helpful Report

Posted 1 month ago

“every thing was great sales person answered all my questions and every thing weny smoothly and shipping was prompt”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're delighted to hear that your experience with our sales team was smooth and that all your questions were answered. It's great to know that you received prompt shipping as well. We appreciate your support and look forward to serving you again in the future!

Posted 1 month ago

“The ability to communicate during the ride is priceless. Thanks”

Helpful Report

Posted 1 month ago

“I love the fact I can use my rugged handhelds right out of the box and their battery life is outstanding! I installed the hardwired GMRS in my jeep along with the intercom system. Using teh acctive filter made it easy, everything was already wired with highquality connections. Just had to connect one set of wires to the battery. I went with the Alpha Balss carbon fiber headsets and they are the best. light weight, breathable, excellant sound and the push to talk is soooo great to use while on the trail. no more fumbling with a wired microphone. Wish I'd upgraded 10 yrs ago. oh yeah, I called rugged and they were extreamly responsive and helpfull.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're thrilled to hear that you're enjoying the performance and convenience of your Rugged handhelds and GMRS system. It's fantastic to know that the installation process was smooth and that you love the Alpha Balss carbon fiber headsets. We appreciate your kind words about our customer support team, and we're glad we could assist you. Don't hesitate to reach out if you have any more questions or need further assistance. Happy wheelin!

Posted 1 month ago

“Love Rugged Radios”

Helpful Report

Posted 1 month ago

“I appreciate that the radios come pre-programmed and that it is basically plug and play. Super easy install. We have a regular group of riders. Most everyone in that group runs your radios. in the last two years, we have bought 10 radios and installed 9. I keep an extra just in case someone sinks their machine and we need to replace it. 10/10 definitely recommend. One possible upgrade/equipment addition consideration is to have a simple line-out connection that allows you to run radio output transmissions through stereo speakers. Something that will cut the music off or maybe reduce the music volume by half so that the receiving unit doesn't have to ask for the sending unit to repeat their transmission. Maybe you already have equipment like this and I just don't know about it yet. First world problems though. lol.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We're thrilled to hear that you find our radios easy to use and that your riding group enjoys them too. It’s great to know you’ve invested in multiple radios for your adventures! We appreciate your suggestion regarding a line-out connection for stereo speakers; it’s a creative idea that could enhance communication while enjoying music. We’re always looking for ways to improve our products, and your input is invaluable. If you have any questions about our current equipment or need assistance, don’t hesitate to reach out. Thanks for the 10/10 recommendation, and happy riding!

Posted 1 month ago

“Poor user interface. Not easy to use.”

Helpful Report

Posted 1 month ago

Hi Darin, Thank you for your feedback regarding the user interface. We understand that ease of use is important and we’re sorry to hear you’ve found it challenging. We offer technical assistance over the phone, as well as manuals and instructional videos on radio operation, which may help improve your experience. If you have any specific questions or need further support, please feel free to reach out. 888-541-7223

Posted 1 month ago

“Great to have a dedicated sales rep like Kenny Ashman to deal with directly.”

Helpful Report

Posted 1 month ago

“The helmet system works perfectly. Once the system was installed I did struggle to figure out where to route the cables. I didn’t want them to just dangle everywhere and get my self tangled should I go down. I stood in front of a mirror to what was going on. Finally I settled on placement. I still need to figure out how to secure these cables so the don’t just slide off my person. I think a small diagram suggesting placement might have helped. I will include a picture of how i decided to roll.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience! We're thrilled to hear that the helmet system is working perfectly for you. We understand that cable management can be tricky, and your feedback about the need for a diagram is valuable. It's great that you took the initiative to find a placement that works for you! If you have any further questions or need assistance with securing the cables, feel free to reach out. We appreciate your input and look forward to seeing the picture of your setup!

Posted 1 month ago

“The ONLY issue I have is a lack of Service Manual availability.”

Helpful Report

Posted 1 month ago

Rugged Radios is rated 4.6 based on 989 reviews