Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.60

4.6 Rating 989 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 1st December 2024

Anonymous

Rugged Radios 5 star review on 27th November 2024

Michael G

Rugged Radios 5 star review on 25th November 2024

Mark D

Rugged Radios 5 star review on 12th November 2024

Carlos

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After installing my new intercom and G1 radio it would not transmit voice using the push to talk (PTT). All of the other functions worked fine including receiving voice transmissions with the headsets. I talked with the service technician and they quickly sent out a new G1 radio. Now the PTT works great. I am very happy with the Rugged Radio system and their fantastic service department.”

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Posted 1 month ago

Thanks for sharing your experience! We're thrilled the new G1 radio has you up and running, and it’s awesome to hear our service team came through for you. Here’s to many clear, smooth transmissions ahead—Go Further™!

Posted 1 month ago

“I have a Jeep 4xe and my friend called Rugged Radio when the issue of wiring came up. They were very helpful and said that they could make a special cable that would allow easier installation. In the end, he did a custom install. Radio works great when my club is out exploring.”

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Posted 1 month ago

“I purchased the Nitro Bee Extreme. I drive a sprint car occasioinally; however, the main reason was my role in Race Safety at several dirt tracks. The headphones were outstanding - remained in my ears, did not require a lot of volume to be heard and the unit itself was simple to operate and easy to read the display. One ear of the headphones quit working within a few races so I will be purchasing another set”

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Posted 1 month ago

“nothing right now”

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Posted 1 month ago

“Work great , fixing to purchase white label with long range intenna. Possibly get a little more range in the hills .”

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Posted 1 month ago

“I'm very satisfied with my headset and the support from Rugged Radio!”

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Posted 1 month ago

“Install instructions need updating. They aren't vehicle specific and not even up to date with what components are included in the vehicle kits.”

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Posted 1 month ago

Thank you for your feedback. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused by the installation instructions. We are actively working to ensure that all documentation is accurate, up-to-date, and specific to the kits provided. If you have any specific questions or need assistance with your installation, please don’t hesitate to reach out to our customer support team. We’re here to help and want to ensure your experience with our product is as smooth as possible. 888-541-7223

Posted 2 weeks ago

“My radios were programmed by your staff so they could add a private channel. They must have erased everything else because now I can’t pick up anything besides the channel they programmed. 🤦🏻‍♂️”

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Posted 1 month ago

“The radio system I bought works perfectly. Have already referred others”

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Posted 1 month ago

“The radio's work well overall. I have only used them a few times so far but have had no issues.”

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Posted 1 month ago

“I originally messed up and ordered the G1 UHF set up and needed the M1 VHF to run with the rest of my group. I called and spoke with Owen and he was fantastic. Reassured me I wasn't an idiot, and it happens all the time. He even had an M1 setup that had been returned for the exact same reason, so he was able to sell it to me at a discount. Shipping was fast and the order tracking was great. Radio install was simple. A quick test call with my buddy a few miles up the road and we were in business. Radio has worked flawlessly everytime we've used it. Unit is well built, and should give me years of use with no problems. You guys are awesome!”

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Posted 1 month ago

“Customer service is top notch. Owen always answers the call when I have questions. Mid day orders get shipped out same day, upon availability!”

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Posted 1 month ago

“Mac air pumper is a game changer!!!”

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Posted 1 month ago

“For the shipping cost, it should have arrived sooner. Fedex kept displaying different delivery dates. As for the speaker itself. Not what i thought it was going to be. Build seems rugged enough but the amplification feature is lacking in my opinion. Clarity is also somewhat disappointing. I have tried it on 3 different sds200 and i sds 100 and a bcd 536. So it is not the scanner. I am going to keep it because it is too much work to return. But i would not recomend it to any of my friends.”

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Posted 1 month ago

Robert, We understand your frustration with the delays and apologize for any inconvenience caused. While we strive to process and ship orders promptly, delivery timelines are ultimately managed by the carrier once the package leaves our warehouse. We will share your feedback with FedEx to help improve the overall experience. As for the speaker, we regret that it didn’t perform to your satisfaction. Your insights about the amplification and clarity are valuable, and we’ll ensure they are shared with our product development team for future improvements. We aim to provide products that meet the highest standards and exceed customer expectations, so your feedback helps us get closer to that goal. If there’s anything we can do to address your concerns further, please don’t hesitate to reach out. 888-541-7223

Posted 2 weeks ago

“I have contacted the support team several times regarding issues or clarification I needed on your product. Without exception, everyone I spoke with was outstanding.”

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Posted 1 month ago

“Ordered on line with little knowlege. Called and spoke with Candis and she really enlightens me, helped me get what I needed and was responsive on little goodies I needed after the main purchase. Also the headsets and 2 way changed my riding experiance!”

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Posted 1 month ago

“I love going in to the store making that 5 hour drive!”

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Posted 1 month ago

“From my initial contact with my sales guy to the delivery and then when I ordered the wrong radio Rugged Radios took the best care of me. They went above and beyond to provide exceptional customer service and get me on the air with the correct equipment.”

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Posted 1 month ago

“I just recived the radio. I am reading up on the FCC requirements and reserching how to get power directly from the battery. I have a Sprinter so the battery is under the driver's seat. So far so good. Will update once install is complete.”

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Posted 1 month ago

“The guys that helped me were amazing! I have a charity we’re i travel around North America and show people anything is possible if you are willing to put forth the effort. I can’t speak normally and your team was unbelievable!!!! My wife and I were so impressed. Thank you for treating me like a normal human being and not a joke. Brentoliver541.org. Website Thank again Brent”

Rugged Radios 5 star review on 18th October 2024

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Posted 1 month ago

Rugged Radios is rated 4.6 based on 989 reviews