Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.60

4.6 Rating 989 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 1st December 2024

Anonymous

Rugged Radios 5 star review on 27th November 2024

Michael G

Rugged Radios 5 star review on 25th November 2024

Mark D

Rugged Radios 5 star review on 12th November 2024

Carlos

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The indash base station needs a better port plug weather. Mine broke and is missing, allowing the elements to get into the port. Any way to get a replacement or two or three?”

Rugged Radios 5 star review on 16th October 2024

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Posted 1 month ago

“The are good, rugged units.”

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Posted 1 month ago

“Easy to order and delivered quickly. Would highly reccommnend.”

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Posted 1 month ago

“Fast shipping. Product was as advertised”

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Posted 1 month ago

“Great products and service.”

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Posted 1 month ago

“Radios have worked as expected and the Website is easy to navigate”

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Posted 1 month ago

“Fast reliable, in stock all describe the positives of my experience.”

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Posted 1 month ago

“I bought a moto kit from your guys at the Chapparel monster lot sale along with a ptt button that one of your Guys said would fit however it doesn't, I've tried emailing and calling and using the questionaire on your website yet I haven't received a response”

Helpful Report

Posted 1 month ago

Hi Ethan, Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how important it is to have the right equipment for your setup. A member of our team will be reaching out to you shortly to assist with your claim and ensure this issue is resolved promptly. Also, please feel free to reach out to our tech support team during business hours (Monday through Friday, 8 AM to 5 PM PST), and we’ll be happy to assist you further. 888-541-7223

Posted 4 weeks ago

“I made my purchase from Mexico, very good products and very good customer service, there is support in Spanish”

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Posted 1 month ago

“Customer service was great, although it would have been helpful to have been given better instructions on what to order for my set up. My only real complaint is that other radios can not hear me very well even with volumes up and almost eating the mic. Too much ambient noise and I have to yell to maybe be heard. Hoped for a little better quality there.”

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Posted 1 month ago

Hi Brian, Thank you for your feedback, and we’re glad to hear that you had a positive experience with our customer service team. We strive to provide clear instructions, and we will take your suggestion into account to improve that aspect of our service. Regarding the clarity issue you're experiencing with the radio, we do have a tech service line available to help troubleshoot and optimize your setup for better performance. Ambient noise and microphone sensitivity can sometimes impact the audio quality, and our technicians can offer guidance on adjusting your settings for clearer communication. Please feel free to reach out to our tech support team during business hours (Monday through Friday, 8 AM to 5 PM PST), and we’ll be happy to assist you further! 888-541-7223

Posted 4 weeks ago

“Huge upgrade compared to my Midland Radio. Great speaker & very easy operation.”

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Posted 1 month ago

“Great system other then the system drains the batteries quick if u don't physically disconnect them.”

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Posted 1 month ago

“First, I would like to say thank you to Candice; she was professional and polite. I called to ask if the M1 handhelds were compatible with the M1 radios. I’m sure customers call and ask the same questions every day, but Candice answered it like it was her first time hearing this question. I appreciate that. Right after Candice asked what I was trying to accomplish. I mentioned to her I was just trying to talk to other vehicles without trying to break the bank. She gave me a bunch of recommendations, which is awesome! I ended up buying an M1 handheld, mount, hand mic, and an antenna extender. I will definitely come back in the future to purchase more items. Thank you once again for great customer service.”

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Posted 1 month ago

Thank you for your wonderful review! We’re thrilled to hear that Candice provided you with such professional and helpful service. It's great that she took the time to understand your needs and offered the right recommendations. We’re glad you found a solution that fits your budget, and we look forward to assisting you with your future purchases. If you have any questions or need further assistance, don’t hesitate to reach out. Happy riding!

Posted 1 month ago

“Reid was so prompt regarding his return phone calls and very helpful with any and all information on our radio purchase and Install. Thank you Reid for your customer service!!”

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Posted 1 month ago

Thank you for your kind words! We're delighted to hear that Reid was so prompt and helpful with your radio purchase and installation. Providing excellent customer service is a priority for us, and we're glad he was able to assist you. If you have any more questions or need further assistance, feel free to reach out!

Posted 1 month ago

“Everything with Bernardo was just great, extremly recommended. Producto best quality.”

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Posted 1 month ago

“Fast shipping and good products, always happy with the order.”

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Posted 1 month ago

“Candace was incredible helpful and knowledgable. Apparently an order through Amazon was delayed and waiting payment althouh it has been submitted. She took the reigns and got me set up with the radio I ordered and shipped it out same day”

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Posted 1 month ago

“We like the clarity of the radio over our old CB radios and how easily programable they are.”

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Posted 1 month ago

“bought a new radio and it never worked, I sent them an email to claim my warranty and they never answered me, I spoke on the phone and nothing”

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Posted 1 month ago

Hi Adrian, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We're committed to providing excellent customer service, and it seems we missed the mark in your case. A member of our team will be reaching out to you shortly to assist with your warranty claim and ensure this issue is resolved promptly. Please note that we are available by phone Monday through Friday, from 8 AM to 5 PM PST, and we'll be happy to help you further. We appreciate your patience and the opportunity to make this right. 888-541-7223

Posted 4 weeks ago

“Fast delivery, durable products, and good prices”

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Posted 1 month ago

Thank you for your feedback! We're glad to hear you enjoyed fast delivery, durable products, and great prices. Your support means a lot to us—happy adventures with your gear!

Posted 1 month ago

Rugged Radios is rated 4.6 based on 989 reviews