Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.60

4.6 Rating 989 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 1st December 2024

Anonymous

Rugged Radios 5 star review on 27th November 2024

Michael G

Rugged Radios 5 star review on 25th November 2024

Mark D

Rugged Radios 5 star review on 12th November 2024

Carlos

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I will never install another Rugged radio all the cables cost way to much. Lots of other people selling radios with every thing you need and they don't nickle and dime people like rugged radio.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback. We understand that the cost of cables can be a concern and we're sorry to hear you felt this way. At Rugged Radios, we strive to offer high-quality products and support, and we're continuously working on providing value for our customers. If you have any specific issues or need assistance, please reach out to our customer service team—we're here to help.

Posted 3 months ago

“Ive purchased 12 rugged radios, only 4 still work!”

Helpful Report

Posted 5 months ago

I'm sorry to hear about the issues you're experiencing with your radios. This certainly isn't the experience we aim for. Please contact our customer service team so we can assist with any repairs or replacements. We appreciate your feedback and want to ensure you're fully satisfied with our products. 888-541-7223

Posted 3 months ago

“Good customer service. Thanks for all your help”

Helpful Report

Posted 5 months ago

“great products and fast phone trouble shooting help.”

Helpful Report

Posted 5 months ago

“My Radio is Rugged as your name suggests. Very nice audio quality as well.”

Helpful Report

Posted 5 months ago

Glad to hear your radio is living up to its name! We’re also thrilled that you’re enjoying the audio quality. If you need anything else, just let us know!

Posted 4 months ago

“You will be pleased with the service at RR.”

Helpful Report

Posted 5 months ago

“I have bought several items from RUGGED over the years and have enjoyed every interaction with their TEAM. We are off road racing volunteers and their radio's have saved the day more than once. Thanks Art”

Helpful Report

Posted 5 months ago

“Rugged radios, by far I feel is the best out there... not only is the customer service great, the shipping is fast. One of the GREAT things about this company is the feel of Family no matter who or when you speak to them. and the Support they have for their community and all their Pink Radios :)”

Helpful Report

Posted 5 months ago

“always dependable”

Helpful Report

Posted 5 months ago

“Great customer service that’s a plus for me!! They are always very helpful!!”

Helpful Report

Posted 5 months ago

“I have had several great experiences with Rugged. From talkint to them the first time at the Sand Sport Show and finding out just how to build the system I need to ordering and installing the equiptment to the great working relationship I have with the sales team”

Helpful Report

Posted 5 months ago

It’s fantastic to hear you’ve had such a positive experience with us from start to finish! We’re glad we could help you build the perfect system and that our sales team has been supportive throughout. Thanks for sharing your journey with Rugged Radios!

Posted 4 months ago

“Love the radios, work exceptionally well. Only draw back is the need to put in a charge base. Would work easier for overlanding with a charge port.”

Helpful Report

Posted 5 months ago

We do understand the need for this option! Which is why we upgraded our GMR2+ handheld to include a USB charger directly to the battery for on-the-go charging. Since you have the older GMR2, you can purchase this new extended battery: https://www.ruggedradios.com/products/gmr2-handheld-high-capacity-3200mah-battery-with-belt-clip AND the USB charging cable here: https://www.ruggedradios.com/products/xl-battery-usb-charging-cable Hopefully this helps!

Posted 3 months ago

“Your products make it easier for folks to install.”

Helpful Report

Posted 5 months ago

“everyone was very helpful”

Helpful Report

Posted 5 months ago

“Always friendly and helpful”

Helpful Report

Posted 5 months ago

“My wife and I purchased a side by side with a Rugged Radio M1/696 set up. Headsets, antenna ,filter, the works. I had no idea how to use it all so I called Rugged and talked to Owen (surfs up dude), and he was very accommodating in emailing me everything I needed. After of our trips, I got the M1 wet! It did not like that! Again I contacted Owen (totally rad, fer sure) and he advised me to send the radio in for repair. A gentleman from the repair team contacted me,The radio was a gonner (they don't care for water). Again I am not the original purchaser of this radio, however, the repair team offered me a trade-in, for a junk radio! Toward the purchase of a new waterproof M1, which I gladly and thankfully accepted. Installed the new radio, it works great, and now I don't have to worry about getting it wet. Their products definitely work as advertised and most times exceed my expectations and the support is world class! Great company with great people!”

Helpful Report

Posted 5 months ago

Wow, what a journey! We're so glad to hear Owen and our repair team could help turn things around for you. It's awesome to know you're enjoying your new waterproof M1 setup and that our products and support have met and exceeded your expectations. Thanks for the great feedback and for being part of the Rugged family!

Posted 4 months ago

“Customer service is top notch. Wonderful help with trouble shooting. The folks I talked to don't know all the products like a technician that does installations would, but they were great. I just wish rugged would make a better noise cancelling handheld mic. I have to use the headset to effectively communicate on my side by side while operating due to noise. The handheld mic with my gmr25 cannot be used due to the background noise. No one can understand me using the hand mic, but loud and clear with the headset.”

Helpful Report

Posted 5 months ago

We strive to provide excellent support and are glad we could assist you with troubleshooting. We understand that background noise can be a challenge with handheld mics, and we’re sorry to hear about the issues you’ve encountered. Your feedback is valuable, and we’ll pass it along to our team as we continue to improve our products. If there’s anything else we can assist with, please let us know!

Posted 4 months ago

“Our riding group started a rugged radio deal to get all memebers on line with Rugged. We were offered a 20% club discount. The discount allowed us to purchase products any time vs. waiting for promotions. I reached out a couple weeks back for some repair produts and to confirm our disocunt and contacts were good.. I received a email conformation with updated contact and discout conformation that our 20% had not changed. A couple weeks later i placed an order and was told due to poor excuses used to uncessarliy increase or change agreements they had to reduce our discount to 15%......... Given the cost of these newer SXS machines, we have business people who like anyone with common sense when they hear a lame excuse for changing an agreement. "Due to higher gas prices, and other things we have to reduce your discount" .... Did not play well with our group...... ok dicounts can change, yet be honest as to why they change.... Everyday prices change due to changes...... Discounts normally dont change for this reason.....”

Helpful Report

Posted 5 months ago

“I have had nothing but excellent communications with your team!!!! every time I call or email the response is quick and thourough”

Helpful Report

Posted 5 months ago

“I’m very proud to have Rugged Radios in my personal Off-road vehicles and in all my new builds. Excellent product and the most important thing is when you I’ve had issues, Rugged Radios stands behind their products in a quick turn around. Love this company.. Fat Boyee Fabrications.”

Helpful Report

Posted 5 months ago

Rugged Radios is rated 4.6 based on 989 reviews