“
Ordered a pair of trainers 2 weeks ago and have sent 2 emails and received no reply to either. Very poor customer service and communication.
”
posted 8 months ago
- Anonymous
“
Runnerinn sent wrong size charged me £11.49 for a return label, very poor customer service, very little communication, apparently takes up to four weeks for a refund, we will wait and see, never use this company.. worst online shopping experience ever!
”
posted 8 months ago
- Kate McCabe
“
Very bad customer service, items were missing from my order and they didn't want to know.
”
posted 9 months ago
- Ronan Hollywood
“
Very disappointed with the service. The tracking app does not give you full information about the status of your parcel. the support email does not go through. Only received my parcel after a full month and 8 days. the excitement i had over the running shoes is gone.
i will never purchase from them again
”
posted 1 year ago
- Anonymous
“
Not shipped, no updates, poor customer service, don't even know if I'll get my payment.... won't use or recommend.... One to avoid!
”
posted 1 year ago
- Former customer of Runnerinn
“
WARNING - This company steals money from its customers!!
I've never before written such a negative review - but this company is the worst I've ever dealt with in terms of customer service.
”
posted 2 years ago
- Tom Harrison
“
Shoes did not fit, and upon returning them, I find out it will cost $46 to return them to Spain. There is no mention of the customer paying for return shipping in their return policy. It only says quick and easy returns. Also, customer service was rude. I will not purchase from this company again.
”
posted 2 years ago
- Disappointed
“
UK customers avoid at all costs. I was sent faulty good then was unable to return them (to Spain) and the customer service was absolutely appalling. I am £110 out of pocket as a result. Do not buy from this company!
”
posted 2 years ago
- Adam
“
No delivery and no refund after 2 months .
The worst service.
What a scam of a site.
The excuses are always the same to buyers on this site.
Don’t buy from this site.
”
posted 2 years ago
- Anonymous
“
Please order from this site.
I ordered beginning January and still no package, no delivery, no refund, no customer service.
SCAMMERS
”
posted 2 years ago
- Paul cragg
