Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.94

3.9 Rating 1,461 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sensory education have been awful to deal with. I placed an order in April, product did not arrive. Despite several emails and form filling out, I have not had a refund. One email directed me to returns portal, not helpful as I have submitted this form several times. Not a happy customer”

Helpful Report

Thank you taking the time to write a review and i am sorry to hear of the issues faced I can see our customer care team have reached out previously and all issues were resolved to your satisfaction.

“Ordered on Monday,delivered Tuesday PERFECT”

Helpful Report

“All in all not a great experience with this company. I have ordered a sensory light panel for my daughter’s birthday, as it stands it’s not likely to come in time as 4 weeks have already passed and no sign of it. I have emailed customer service and received automated responses. I have also filled out the form on the website to trace my order but no response from that either. Really disappointed with the lack of communication and worried I have paid out money to a company that cannot fulfil the order.”

Helpful Report

Dear Emma, Thank you for taking time to review our product. Your feedback is greatly appreciated. After looking into your order, we have noticed that there was a failed delivery attempt for the item. As a result, we have received the item back and we have processed the refund to your original payment source. We apologize for any inconvenience caused. We hope to have the opportunity to serve you again in the future and provide you with an exceptional shopping experience.

“Took my money. Nothing arrived. Contacted over and over again only to receive one of my items - BROKEN! Ignores communication. This website is run by a conman.”

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“I have tried to contact multiple times emailed twice about 2 faulty items but had absolutely no response. I’ve tried to call but that’s currently not being connected. And yet I keep getting marketing but zero customer service !”

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“I waited once again after several emails & no reply why? I now waited another 5 days for a reply from yourselves but just the the automated reply as if you had read my first email or even looked at my order you would have realised my name is Grace not Jadene “on fire” ******** It’s seems like you’ve made no efforts at all to trace my order & not kept me informed about any processes or results since me first ordering on the 3rd June As I’ve given you plenty of time & been very patient (even when I’ve got a sensory needs little girl who is heart broken) I think it’s now time to get trading standards involved I know some items take longer to goods issue but there bespoke items not off the shelf items & to thinks I was going to order lots more items as you would be able to see by what I had in my basket but luckily for myself I cut this back & thought I’d wait for my first order first I also know I’m well in rights to take this to trading standard now as part of my job where I work is keep us legally compliant & within all trading standards policies & have worked very closely with them before”

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“Quick delivery and lovely sensory lights.”

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“Ordered on Monday,delivered Tuesday PERFECT”

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“The staff at Sensory Education were extremely helpful, friendly, and always polite. They are willing to assist and provide a first-class turnaround time on orders. Additionally, any outstanding items or paperwork are supplied in a timely fashion. Thank you!!”

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“Ordering from Sensory Education was a breeze. The wide range of options made it easy to find what I needed. The delivery was swift, and the quality of the products is great....”

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“I find Sensory Education to be an excellent company. They rarely encounter issues with orders, but when they do, their helpful and efficient customer service team quickly resolves them....”

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“I had the pleasure of working with Kendra from Sensory Education, and her support throughout the entire process was outstanding. Her effective customer service ensured a smooth experience. Thank you once again!!!!!”

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“When it comes to handling issues, Sensory Education truly impressed me. Their exceptional customer service efficiently rectified the missing items from my order, demonstrating their commitment to customer satisfaction,.”

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“I find Sensory Education to be an excellent company. They rarely encounter issues with orders, but when they do, their helpful and efficient customer service team quickly resolves them.”

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“Prompt delivery and well-packaged items made my experience with Sensory Education delightful. Their attention to detail is commendable.”

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“Quick delivery and lovely sensory lights.”

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“Staff were friendly and helpful.”

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“I now waited another 5 days for a reply from yourselves but just the the automated reply as if you had read my first email or even looked at my order you would have realised my name is Grace not Jadene “on fire” ******** It’s seems like you’ve made no efforts at all to trace my order & not kept me informed about any processes or results since me first ordering on the 3rd June As I’ve given you plenty of time & been very patient (even when I’ve got a sensory needs little girl who is heart broken) I think it’s now time to get trading standards involved I know some items take longer to goods issue but there bespoke items not off the shelf items & to thinks I was going to order lots more items as you would be able to see by what I had in my basket but luckily for myself I cut this back & thought I’d wait for my first order first I also know I’m well in rights to take this to trading standard now as part of my job where I work is keep us legally compliant & within all trading standards policies & have worked very closely with them before”

Helpful Report

Sensory Education is rated 3.9 based on 1,461 reviews