Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.94

3.9 Rating 1,461 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"The sensory play ideas provided are so easy to set up and implement. They require minimal effort and maximum fun."”

Helpful Report

“Had an email offer for Numberblocks toys and the range was beautiful, ordered on the Thursday and arrived on the Friday,Little Sammy loves his new Numberblock toys.”

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“Lovely fidget toys and fast delivery.”

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“Waited 3 weeks for a small delivery and it wasn't prossesd untill I sent 3/4 emails asking for a refund, they said it was too late as they processed it the very next day”

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“SensoryEducation now trading as Cheap Disability Aids have atrocious customer care. They do not answer a straight question such as "when was the order dispatched?" They finally cancelled my order, outside contract law, as they were unprepared to answer the question. I found the response discourteous and arrogant. I cannot recommend this company,”

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“Excellent quality”

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Dear Claire, Thank you so much for taking the time to leave us a review. Your valued custom means a lot to us, and we're thrilled to hear that the sensory toys and outdoor play equipment are being enjoyed by all. We're always striving to provide the best products and services, and your positive feedback is greatly appreciated. Please don't hesitate to let us know if there's anything else we can do to enhance your shopping experience. Thank you again for choosing our store, and we hope to continue serving you in the future.

“Zero communication took 6 weeks to arrive and no one replied to my emails.”

Helpful Report

We would like to extend our apologies for the delay you experienced with your order. We understand that the package was lost in transit with Royal Mail which caused an inconvenience to you. However, we are glad to hear that our customer service team was able to assist you on March 15th and advised that we would replace the package for you. We are pleased that the replacement package was delivered just a couple of days later. We take your feedback seriously and we will continue to work hard to ensure that all of our customers receive a positive experience with us. If you have any further inquiries or concerns, please do not hesitate to get in touch. Thank you for bringing this to our attention and we hope to serve you better in the future.

“Awful products and bad delivery”

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“Absolutely shocking service!! Emailed way over 8 times regarding my order that still hasn’t arrived which I paid £160 for. My other order placed at the same time half of the items where incorrect. I’ve had no help, no one to fix it or tell me where my other order is. I would NOT recommend them to anyone & AVOID at all costs, as I am now £160 out of pocket and ignored. AVOID AVOID AVOID!!!!!!!”

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I can see that our team have sent over the returns information to you on a few occasions. The picking error is easy to resolve and just needs you to log the issue on the returns system Returns You can log a returns query below and this will allow you to log damages,faulty items and all other returns. https://www.cheapdisabilityaids.co.uk/tools/returns

“Pleased with items purchased exactly as described. The reason it isn’t 5 stars is because delivery took far too long (5 weeks)”

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Dear Gemma, I wanted to sincerely apologize for the delay in your delivery. We understand that you were counting on receiving your order in a timely manner, and we regret any inconvenience this may have caused. Please know that we have raised the issue with our warehouse team to fully assess and review the matter. We want to learn from this experience and make sure that we do everything we can to avoid similar complications in the future. We appreciate your patience and understanding, and please don't hesitate to reach out to us if you have any further concerns or questions.

“I am concerned as I have missing items and this has not been resolved. I need a phone number please”

Helpful Report

Dear Karen, Thank you for taking the time to review our products and services. We are sorry to hear that you have had a negative experience with your recent order. Please be assured that we take customer satisfaction very seriously, and we would like to do everything we can to resolve this matter for you. We kindly advise you to reach out to our customer care team at customercare@sensoryeducation.co.uk with your order number, and we will ensure that all necessary steps are taken to address your concerns. Thank you for bringing this issue to our attention, we appreciate your feedback and look forward to resolving this matter as quickly as possible for you. Best regards, The Sensory Education Team

“Still waiting on my item I ordered 2 weeks ago very dissapointed at the poor customer service no update on my delivery date avoid ! This is my sons money and he needs his order still waiting g back for a reply !!!”

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“I have been trying to contact Sensory Education for weeks regarding settling an invoice with a query on and a duplicate order and I have had no response at all - I have contacted via email and via the website.”

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“Website easy to use and found great items for a new baby gift. Order arrived safely and not damaged Disappointed that one large box item arrived without any type of packaging and delivery label stuck to it. I’m all for reducing packaging but with no way of removing the delivery label without causing a mess to the box, it’s not a great look to present as a gift. Have contacted customer service by email, no reply”

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“A huge shame that the order was so delayed, which then missed the birthday I had made the order for in plenty of time considering the 3-5 working days stated. No reply to my emails sent.”

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“This company steals money from vulnerable children. The majority of the users of their site are parents of disabled children or children with sensory processing difficulties. The type of items this company sell are exactly what the children's Disability Living Allowance payments are for. They take money but don't send the items (usually witholding the most expensive item). The staff repeatedly ignore correspondence in the hopes that whoever they have duped will give up. The way their customer service system is set up sends you round in circles until the last straw when you must write them a letter stating the Sale of Goods Act. Only then will they respond, but in a hostile manner. They refused to refund me saying it was "with legal" which just was not true - luckily my bank intervened and was able to recoup the loss. Any positive reviews about this company are fake. The company appears to have been trading for years under various names to get away with this. Search Cheap Disability Aids and read those reviews. I have reported them to Customer Trading Standards and Watchdog. Sensory Education will attempt to flag reviews for being defamatory but negative reviews are all justified.”

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“We love our new sensory tools,so many ways to use them to develop skills. Quick delivery and found the best price from Google and very happy with service and product.”

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“We love our new sensory tools,so many ways to use them to develop skills. Quick delivery and found the best price from Google and very happy with service and product.”

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“Easy to use website and ordering service. Speedy delivery .Top quality products at an affordable price. Will definitely use again.”

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“Ordered on 16.2.23 Over a month later I recieved a delivery today. Delivered but the order is wrong. Missing a 3rd tuff tray. I asked for a refund weeks OK and didn't get it. Please advise why the service has been so bad”

Helpful Report

Sensory Education is rated 3.9 based on 1,461 reviews