Sensory Education Reviews

3.9 Rating 1,461 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

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“Delivery took over 6 weeks. Parcel was sent to Scotland!! I live down south”

Helpful Report

We're sorry to hear that your delivery experience did not meet your expectations. We want to assure you that we take any delivery errors seriously, and in this case, there was an error on DPD's behalf who misrouted the package. Our support team worked diligently with you and DPD to resolve the issue once it was alerted to us. We sincerely apologize for the inconvenience this may have caused you, and we appreciate your patience and understanding throughout the process. Please do not hesitate to contact us if there is anything else we can do to make it right. Thank you for your business and trust in our company.

“Didn’t turn up! Even after chasing up with sensory education and promising to look into it! I found out mines not the only one that has no show delivery! I’m gutted as I really wanted what I ordered and it was my sons dla money I spent on them. They company is taking money from a 4 year old and not giving him the items ti help his sensory needs! Shameful!”

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“I was pleasantly surprised with how quickly my order from Sensory Education was shipped. Plus, their customer support team was so friendly and helpful!”

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“Sensory Education\'s sensory toys are an incredible value for their quality - I couldn\'t be more satisfied with my purchase.”

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“Our sensory toys from Sensory Education have been a game changer in our playtime! My kids can\'t get enough of them.”

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“Sensory Education's excellent customer service and quick delivery truly set them apart from the competition.”

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“The customer service at Sensory Education is excellent. They were so helpful and really went above and beyond to make sure I found the right toys for my child.”

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“I was blown away by the speed of delivery from Sensory Education! My package arrived in just two days and everything was perfectly packaged.”

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“I placed my £240 order a month ago and have not received my items or a refund. This is my Son’s Disability money! Customer service is shocking and they are not replying to my emails efficiently or just ignore me. I have never been so upset with a company before. This is absolutely shocking practice.”

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“I have posted this review on trust pilot and also reported my concerns to trading standards. Only after doing this the company started to give me professional updates after weeks of chasing a undelivered item. Then they sign posted me to this review website saying they have positive reviews. Well all I can see is more negative reviews. In a nut shell I ordered items over a month ago, paid and still don't have the items.”

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“Great sensory toys in our fiddle kit and was really good value and packed with some unique fidget toys.”

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“Items were broken Items were missing Took 28 days to arrive (bare in mind, we’re also UK- London based) Poor customer service”

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“I placed an order for a bubble lamp for my grandaughters 1st birthday. I was not told there would be a delay. I emailed several times and was told it had been despatched but there was no tracking information. It finally arrived a month later. The lamp is nice but I would have ordered from elsewhere so I could have had it in time!”

Helpful Report

We would like to offer our sincerest apologies for any inconvenience you may have experienced. Our goal is to provide exceptional customer service, and we regret that we fell short of that expectation. If you wish to drop us an email on customercare@sensoryeducation.co.uk with Reviews.IO in the subject header, we would be delighted to offer you a voucher as a gesture of goodwill. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

“poor service delayed delivery payment requested even though we didnt receive the items.”

Helpful Report

Thank you for your query. We apologize for any inconvenience caused. Please note that any account without credit terms would remain on hold until payment is received. We kindly request that you contact our accounts team to discuss payment options and release the goods. Our team is available to assist you with any queries or concerns you may have. You can reach us by phone or email during our business hours, Monday to Friday, 9 am to 5 pm. Thank you for your understanding and we look forward to resolving this matter for you.

“ordered stuff 3.5 weeks ago nothings turned up want a refund but being fobed off thsts its with royal mail but they haven't even given me a tracking nbr and roya mail hasnt contactes me to say they have recived it , so its a dead end ,very frustrating and annoying !!..”

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“The two toys I purchased both split open spillling the contents . Dangerous if child left unattended”

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“Outrageously bad experience. Shocking.”

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“Order took a month to arrive!!”

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“Very happy with the purchase and delivery, granddaughter loves the bubble tube and fish”

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“Atrocious customer service”

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Sensory Education is rated 3.9 based on 1,461 reviews