“I cannot praise Shire buildings highly enough from ordering ,to delivery all went really smoothly . I'd had a really bad expirence with a company before and had to return it so was a little reluctant to order again on line . But the whole journey has gone very smoothly . Would defiantly recommend Shire Garden buildings without hesitation .”
“Arrived on time . All parts needed included .
Helpful delivery man .
Built very quickly.
Not huge but Just what we needed for the space in our garden .”
“It’s so lovely. It took me two days to waterproof and then two people to put up and another couple of days to paint. We are so happy with it and my Son spends all his time in there. My Son is autistic and a great way for him to chill with bean bag and rug and toys downstairs and he loves going up the ladder and sitting upstairs. I wanted it to be a sensory space for him and it’s perfect.”
“I was very pleased by the overall quality and construction of the summer house. It was supplied with good instructions and was easy to put up. The only poor point was the quality of the window stays and the door latch which needed replacing with better parts.”
“We are the proud owners of an Ardcastle log cabin and it fits beautifully into our garden. It's our go to relaxing and chilling place, we couldn't be more delighted and I highly recommend it. It's beautifully made and constructed. We built ourselves and it was challenging and rewarding to build something so solid, I recommend allowing 2-3 days to build it properly and give yourself the time to build something to last.”
“So far so good, delivery was great and the driver was very helpful and knowledgeable. We haven't yet built the playhouse as it's for my daughter's birthday and we bought it in advance in case of long wait times. This proved not to be necessary as it was all very quick and efficient!”
“Delivered on time and the delivery team very polite, they dropped the shed where we asked them.
After reading the instructions, we found that it was a straight forward task, but needed two people at timed. It looked very smart after we had finished.”
“Purchased a child’s playhouse and the product itself is ok and quite well built but let down by two things, first of all the day of delivery we waited in untill 7.30 pm checking the tracker which was saying delivery on its way then nothing turned up and no phone call or text message to inform us or apologies,
It was then delivered early the next day and the delivery guy who could hardly speak or understand English was going to dump it at the front of the house not in the garden until my daughter persuaded him to bring it into the garden,
When I put the playhouse together and unrolled the felt for the roof it was damaged and 1m short so wasn’t long enough to complete the roof, I telephoned the company next day who eventually said they would send a new roll of felt and 3weeks have passed and still not delivered !!”
Hi Mr,
Thank you for your feedback on your recent purchase. We're pleased to hear that you find the playhouse quite well built, but we're sorry for the unfortunate delivery experience you endured, along with the issues regarding the felt for the roof. It's disappointing to learn that our communication fell short and that our delivery team did not meet your expectations. I can see you was in touch with our cell centre and they were awaiting part numbers, I have now raised the felt for you and it will be sent out for delivery today via a delivery courier.
We understand how important timely replacements are and assure you that your feedback will be forwarded to the relevant departments to improve our service. If you need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Team Shire Garden Buildings
“Amazing purchase. Our 3 year old became the most happy child because of this playhouse and finally wanted to come out to the garden rather than watch tv.
My partner and I built the house together, I’m 8 months pregnant so can assure you if you have brain for it there isn’t much strength needed! Very good quality and if you seal this properly children can definitely have a sleepover there x
Can’t wait for getting even bigger playhouse from Shire in few years when both our children will be ready to use it.
Thank you!!!xx”
“Really disappointed with this playhouse for the money. So many pieces of wood were in terrible condition, one piece fell apart. The lock on one of the windows was broken. Robert Dyers were great and offered us some compensation however the quality of the wood should have been checked before it got to us.
My daughter also found a shard of metal in with all the pieces of wood which could have ended really badly.”
Thank you for your feedback, and I'm truly sorry to hear about your experience with the playhouse. It's concerning to learn that you received wood in poor condition and encountered a broken lock. Additionally, the discovery of a shard of metal is completely unacceptable and could have posed a serious safety risk.
We appreciate your recognition of Robert Dyers' efforts to provide compensation. Shire offer free replacement parts in such instances and would have prefered the opportunity to replace the parts.
Warm regards,
Team Shire Garden Buildings
“I purchased a 6x12 Shire wooden greenhouse and overall am pleased with the result for the price paid. Pros - delivery was good and securely packaged (what looks like securing wood is actually the base, don't unscrew it), the parts were correct, instructions were pretty clear (some pictures could be clearer) and the finished article looks good and feels solid. Cons - quite a lot of the window beading was slightly too long, the opening window frames weren't quite straight so two don't close properly, some screws were too long and came out the other side of the wood and some of the methodology was bizarre with screws supposed to be going in at angles, looking awful and causing the wood to split (we just screwed them straight).
Anyone purchasing needs to be aware that it takes a very long time to construct (over two full working days). This is mostly due to the window construction which I would much rather pay more for and be able to slot in and seal like uPVC windows. I would suggest joining the base together, which the instructions specifically say doesn't need doing. I would also arm yourself with a good range of your own screws. The one thing that really annoyed me was the painting/sealing instructions. I was dithering between painting before or after construction but following the instructions left it until we were finished. This was a huge mistake as by that point the roof windows were all sealed down onto the wood below making it impossible to paint the entire structure the same color. We will now need to fit an extra painted piece of wood over the bottom of the windows to hide the orange finish of the supplied wood.”
“Very good delivery time from point of ordering with friendly & professional staff. Delivery driver very friendly and helpful. Quality generally ok, could be improved if production staff were allowed more time .”
“Hi very pleased with my mother summer house looks great, the only thing wrong is this might be my doing is the summer house came with plastic windows and would have preferred glass, thank you”
