“Excellent service and support when base found to be problematic - rearranged delivery and new foundation quickly and shed built speedily - with good humour - excellent”
“Parts don’t fit well. Therefore, requires adaptations but still gaps around doors that let weather in. Instructions not easy to follow. Felt for roof too thin and flimsy. So not good value for money.
Overall looks good once built .”
“I’ve bought two wooden arbour seats from Shire, delighted with both.
Great product for purpose and good value.
Delivery and communication good, no complaints at all.”
“This is my third Shire log cabin which I have erected and use as workshops. Their erection was easy on my own and the spare pieces provided have been most useful, since occasionally odd pieces are warped or split.”
“Overall I was pleased with the product but wasn’t happy with not being supplied with enough roof felt at point of delivery and also the quality of finish around the door locking mechanism - it also took your customer service team a while to respond to these complaints following the building of my shed”
“the playhouse arrived with effeciency and the driver was friendly. my husband then enjoyed putting together the playhouse saying the materials were top quality and the instructions easy to follow. my four year old grandson helped and the finished product is now being used frequently and its very warm inside.”
“We purchased a 10’ x 6’ shiplap pent potting shed and are extremely pleased with the quality of the product.
The directions on how to construct the building were clear and detailed giving excellent guidance to ensure the shed was erected correctly.
Overall quality is excellent. We are very pleased with the product and feel it was very good value.”
“Always have bought Shires products and have been pleased although this time the precut parts for the door frame left a noticeable gap so a little disappointing on this occasion”
Hi there, thank you for taking the time to share your feedback. We're glad to hear that you have generally been pleased with Shire products, but we're sorry to learn about the noticeable gap in the door frame this time. Your experience is important to us, and we appreciate you bringing this to our attention. We're continuously working to improve our products and your comments will help in this process. If you need further assistance, please feel free to get in touch.
Best regards,
customerservices@shiregb.co.uk
“Well I've got to be honest and I was a bit disappointed with the quality of the goods (garden shed) the timber thickness used was the bare minimum that you could get away with , one of the roof joists was split the full length, how this got past your quality control is beyond me ! and to top it all the glass for the window was missing .
Having spent nearly £600 on this item I expected something a little bit better, had I seen this item with my own eyes before purchasing I wouldn't have bought it .
Sorry this is a negative review but this is how I feel.”
Dear Mr Leeson, thank you for taking the time to share your feedback. We're genuinely sorry to hear that the quality of your garden shed did not meet your expectations. We understand how important it is to receive a product that is well-made and complete, and we regret that you encountered issues with the timber thickness, split joists, and missing glass. Your concerns will be forwarded to our quality control team as we continuously strive to enhance our offerings. If there's anything further we can do to assist you, please reach out to us.
Best regards,
customerservices@shiregb.co.uk
