“Overall it is a nice looking greenhouse spoilt by manufacturing quality. The opening roof windows did not fit properly so we had to trim them and many of the wooden beads retaining the glass were too long so we had to trim them back. Also we had too many right handed pieces and not enough left and the knots in the wood had not been treated properly so came through when we painted it.”
“Whilst the product, once assembled, has brought a lot of joy to the children and family as a whole, it was very disappointing that it arrived in tiny bits. There is no way that the pieces can be checked as requested by the company without the delivery person waiting several hours. The construction requires 2-3 people experienced at DIY roughly 3 days to complete it. Sadly we had hoped to construct it in 1 day to surprise our little boy waking up on his birthday morning to a playset and had arranged a party based around his friends coming to play on the new playset after school. Overall - a good product but could do with much easier assembly (for example pilot holes drilled or marks where screws need to go) and a clear warning that it arrives in individual planks so will take 2 people at least 3 days to construct it.”
Thank you for your feedback, and I'm sorry to hear about your disappointment with the quality of your garden building. It's frustrating to deal with issues like split wood, and I understand how that can affect your overall experience.
We strive to provide high-quality products and to support our customers fully. Your comments will help us in making improvements. If you would like to discuss your concerns further, please don’t hesitate to reach out directly. We appreciate the opportunity to assist you.
Best regards,
customerservices@shiregb.co.uk
“i was very disappointed with the quality of materials and workmanship. Hinges not fitted corectly, hole in the outer walls and doors would not close ot shut. What a very poor service. My recommendation don't go anywhere near this company”
Thank you for sharing your feedback, Mr. We're truly sorry to hear about your disappointment with the quality of materials and workmanship. It’s frustrating to encounter issues with hinges, wall integrity, and doors not closing properly.
We aim to provide our customers with high-quality products, and it’s clear we fell short in your case. Your comments are important to us, and we’d like the opportunity to resolve your concerns. Please reach out directly, and we’ll do our best to assist you further.
Best regards,
customerservices@shiregb.co.uk
“It is a lovely building, and was delivered in good time, with everything present. The instructions were pretty good, though the actual fitting together was quite challenging - aligning the wall panels, hanging the doors, etc. There are some gaps which we need to work out how to seal effectively. Overall though, it's a great purchase.”
“We are very satisfied with the lovely greenhouses. They came very well packed, and we are pleased with the quality of the wood and fittings. They require some skill and experience to assemble, so not a project for a beginner.”
Thank you for your review! We appreciate your honesty and are glad to hear that you were able to enhance the shed with better materials for the floor and roof. It’s important to us that our customers find value in their purchases.
If you have any other suggestions or feedback on how we can improve, please feel free to let us know.
Best regards,
customerservices@shiregb.co.uk
“A great summerhouse good quality delivery was excellent everything was there and me and wife were able to put up recommend to anyone who looking for a small garden summerhouse.”
“They where great from the ordering to the delivery. The greenhouse is great straight forward to build. I received 1 pane of glass broken and broke one myself whilst built it, phoned them up and they sent a replacement within days.”
“Not happy with my item i received. Parts missing holes in wood and the panels have splits in them been trying to gwt it sorted througj band q for the last 2 weeks with no luck got through to shire today hoping it gets sirted now”
Thank you for sharing your concerns, and I’m truly sorry to hear about the issues you encountered with your item. It's frustrating to deal with missing parts and damaged panels, and I understand how disappointing this experience must be for you.
We appreciate your effort in reaching out to us once you identified the parts as x1 window bead A09298, x1 coverstrip A5495 for 12x6 Alora SMH they were sent out. If there are any other issues I'm hopeful that we can assist you in resolving this matter promptly. Please don’t hesitate to contact us directly so we can support you further and rectify the situation.
Best regards,
customerservices@shiregb.co.uk
“We ordered our Shire summer house after having waited over 10 weeks for one which we had ordered from the Range, that didn't arrive. We cancelled the one from the Range and ordered a shire summer house from B&Q, something which we should have done from the beginning. Delivery was within two weeks, great communication and a fantastic and very helpful delivery driver. The summer house is beautiful and such great value for money.”
“The website and ordering service was easy. Unfortunately the delivery was delayed which was frustrating as we have a builder ready to install it for us. The summerhouse itself feels rather cheaply made which is a shame as it certainly wasn't cheap to buy. Our builder completed it within 4 hours or so and then we painted it and it looks nice. Overally I'd say we're fairly happy with it.”
Thank you for your review, I'm sorry to hear that you found the panels to be flimsy and encountered issues with the extra overhang. It’s disappointing to know that the product did not meet your expectations.
Your feedback is very important to us, and we continuously strive to improve our offerings. If you’d like to discuss your concerns further, please don't hesitate to reach out to us directly. We’re here to help.
Best regards,
customerservices@shiregb.co.uk
