“Delivery was on time with accurate updates. The quality of the timber seems good but the cutting and fit are pretty disappointing. The door edge had to be planed to allow the doors to close. The windows are supposed to open but due to the poor fit this left large gaps meaning we had to screw them then seal in place. Even then it's not a great fit. It looks a good shed but am unsure on the longevity.”
Hi there, thank you for your review and for bringing these issues to our attention. We're glad to hear that the delivery and timber quality met your expectations, but we're sorry to learn about the problems you encountered with the cutting and fitting of the doors and windows. Your insights regarding the fit are invaluable, and we take them seriously as they help us to enhance our products. If you have any further concerns or need assistance, please feel free to reach out to us.
Best regards,
customerservices@shiregb.co.uk
Hi Sarah, thank you for taking the time to provide your feedback. We're sorry to hear that your experience didn't meet your expectations, particularly regarding the base and the fitting of the panes. We appreciate your comments about the instructions as well, as we aim to continually improve our assembly guides. Your concerns will be addressed with our team to help enhance our products and instructions moving forward. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
customerservices@shiregb.co.uk
“The balsam arbour was delivered in the allotted time. Poor guy was on his own.
It looks well made, but unfortunately due to the weather we have not to it together. Also awaiting the drier weather to treat it.
Hopefully it will happen in the spring.”
“The weather has delayed my intent to get my Shire greenhouse erected.
However my initial inspection reveals a quality well constructed wooden assembly.
Well packaged and delivered.”
“This is a Christmas present for my little girl as a surprise so was built as soon as it arrived and is now covered up, brilliant service and the house is better than I expected”
“The shed went up with no problem. Just one problem after was that not enough
clearance when the wood expanded due to rain, so once doors opened I was unable to close them.”
“Excellent delivery, very helpful driver with knowledge about how to store certain parts of shed
The shed was built in a few hours with help, easy instructions and looks fabulous up”
“This is a beautifully designed small, corner, summerhouse erected by one man, with not too much difficulty, in six hours. very aesthetically satisfying and practical.Now I just need to arrange connection of the electricity, cover the floor and furnish .”
“Really well designed and made. Build was straight forward with good instructions and fixings all supplied. Had to trim the apexes a bit to get good square fit to panels, and also chose to add a 25mm quadrant to roof joint to bridge the gap and help secure the top of roof panels together. But overall really pleased with the finished house.”
“Not happy
Will never buy anything again of them
Delivery driver was rude
And putting the Wendy house together was a nightmare we even had to saw some of the wood”
Good afternoon Mrs Maran, we’re truly sorry to hear about your experience with the delivery and assembly of your Stork. It's disappointing to know that you faced difficulties, and we appreciate you bringing this to our attention. Customer satisfaction is very important to us, and we will address your concerns with the team to prevent future occurrences. If you have any further issues or need assistance, please reach out.
Best regards,
customerservices@shiregb.co.uk
“I was somewhat surprised that our shed was delivered on our front driveway without us knowing as they didn’t knock or ring the bell. Overall the shed is good but it came with one broken in half joint strip plus another with a chunk missing off one edge. The biggest disappointment was that where the front doors fit with a gap but there was no wood provided for this and so I had get my own. I hope other people don’t have the same problems and it would have been nice for the delivery driver to knock / ring and check we were happy where the shed was left.”
