“Outstanding customer service from start to finish. Really exceptional. A couple of bits were missing from the shed bundle but this was resolved with a quick phone call. The bits arrived and someone even called a few days later to make sure I had received them.”
“Really impressed with the quality of my 8x8 potting shed, especially the glazed panels something I have been caught out with in the past. 12 windows and all so solid.
The panels are so accurately constructed the only mistakes that can occur during assembly are your own.
Because of the size, I found it not the easiest to join the 2 floor panels as described, ie 3 screws underneath, so I used timber under the flooring and screwed from above. Worked perfectly well.
A great buy.”
“The bad bits, wrong size screws sent, one of the batons was split in two on a knot. The good one erected it looks amazing, my wife and I spend most evenings in it, we have installed electrics so have an oil filled radiator that heats it up in seconds and have put a large rug on the floor. It is warm draught free and looks amazing so for the money even with the bad bits incredible value”
“Brought a gazebo from shire kept in contact from order to delivery. Quick delivery.Very helpful delivery driver carried into rear garden without no problems”
“The building was delivered on time by a very helpful and pleasant driver. In general we are very pleased with our purchase and believe it is good value for the money. We did experience two issues: the roof did not fully fit and we needed to build a small insert. The main door was quite badly warped which did not show during glazing and painting but was apparent once fitted.”
“Shed was delivered on time and stored well by driver. I didn’t put the shed up myself, but the guys had no problems with it. There were a few places where knotholes had come loose (3) but some filler fixed that. The sides and roof fitted well together, so that it looks watertight. The roofing felt was good quality. The hardware supplied (nails, screws etc) was plenty enough to finish the job. The door latch supplied is adequate, but it I’ve fitted a heavy-duty one. I got the shed for a good price, but check retailers online - the price can differ by hundreds! I am very pleased with my new shed, and it’s already being used as our main storage space!”
“Hampton 8x8 corner summerhouse. Happy with finished product but the roof was a nightmare, had to get help and ended up sawing a few bits to get it to fit (2 roof sections were different size to what is stated in instructions and shire didn’t get back to me when I emailed). And paint everything before assembly or else you’ll regret it believe me. But now it’s all finished I’m happy and it looks good, worth the money overall”
Hi Paul, thank you for your review! We're glad to hear that you're happy with the finished product and that it looks good in your garden. We sincerely apologize for the difficulties you faced with the roof assembly and the lack of response to your email—this is certainly not the experience we aim to provide. We'll take your advice on pre-painting into account for future customers. If there's anything else we can assist you with, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
“Playhouse for grandchildren. Delivered on agreed
date. Easy to assemble and perfect for little ones.
It will be a great Christmas bonus . Quality is good
and should provide several years of fun.”
“You can never truly know what standard of shed you are going to receive but I can honestly said I am absolutely delighted with the quality of my new Shire shed. It’s exactly what I wanted.”
“Great building for the money . Slight delays in delivery but all sorted .
It's now been up a few weeks and looks fab . I wanted another window extra but was quoted £156 for one window which is ridiculous which is a shame as the whole summerhouse was only £850 , oh well.”
“Being a retired carpenter. A few flaws I found with floors not being square,and boards overhanging the frames and a few of the frames twisted,plus nails not drivin home.
Using unsuitable boards..should been much cheaper to suit the quality. Also window openings out of square !!”
Thank you for your feedback, John. We're sorry to hear about the issues you've encountered with the build quality of your purchase. It's disappointing to learn that the floors and frames were not square, and we apologize for any inconvenience this has caused. We strive to maintain high standards, and your comments will certainly help us improve our processes. If you have further concerns or need assistance or replacement parts, please don't hesitate to reach out.
Best regards,
customerservices@shiregb.co.uk
“I was very pleased with the build quality of this Lewis 6'x4' shed. The frame and boards are very substantial and it went together without major problems. A few minor improvements could be made: in a couple of places nails had missed the frame and were sticking out dangerously inside the shed; the sawn windowsill was extremely rough and splintery; it was strange to use a piece of groved timber as part of the window frame; the screws supplied for the roof are too long and penetrate through the roof boards and right through the wall timber to project inside (I replaced them with shorter ones). I mention these not to deter anyone from buying but hoping that they can be rectified for others in future. Overall a brilliant shed that I am very pleased with.”
“The summerhouse is really lovely. It was difficult to build ourselves and was only possible because my husband has built similar things before. He made his own foundation then built the house. We had to buy longer mails for the roof as the ones provided were too short. The delivery man's manner was completely unprofessional and the house kit was delivered a day early!”
Hi Lynda, thank you for sharing your thoughts on the summerhouse. We're glad you find it lovely! We understand that building it yourself can be a challenge, and we appreciate your feedback about the roof nails and the delivery experience. Your input is invaluable as we strive to improve our service. If you need any assistance, feel free to reach out.
Best wishes,
customerservices@shiregb.co.uk
“Exactly as advertised. Lovely customer service and Gudrun was brilliant delivering, above and beyond.
Easy to build following the instructions.
I am very happy with my 12 x 8 summerhouse.
Also, the ventilation fittings were missing, one phone call and the arrived by post in a couple of days.
Would I buy another building from Shire?
Absolutely, no hesitation.”
