“Took far longer to put up than it said in the instructions, I had an excellent handy man put it together and took him 5 hours, it is a bit flimsy but it does look nice”
“Finished product fits the bill as a wood store. Instructions clear however it would have been ideal if there were pre-drilled pilot holes to make construction easier. Not clear in the web-site that I would have to drill holes prior to assembly!”
Hi there,
Thank you for your review and for sharing your thoughts with us. We're glad to hear that the finished product meets your needs as a wood store and that you found the instructions clear.
We appreciate your feedback regarding the lack of pre-drilled pilot holes. We understand that this can make construction a bit more challenging, and we will take your comments into consideration as we continue to improve our assembly processes and product details.
If there’s anything else we can assist you with, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
“Very disappointed with this shed as the windows are only one or 2 mm thin plastic breaks as soon as you touch it won't keep burglars and vandals out the height of it going through the doors and across members inside are very low no more than six foot maximum claustrophobic went inside as it's so low and cannot be used for what I intended it to be the delivery was supposed to have been midday I waited in it did not arrive to nearly 4pm messed up a whole day”
Hi there, thank you for taking the time to share your thoughts. We're really sorry to hear that you're disappointed with the shed and encountered issues with the windows and height. Your feedback is important to us, and we understand how frustrating it can be when a product doesn't meet expectations. We also apologize for the delay in delivery—it’s never our intention to disrupt your day. If there’s anything we can do to assist you further, please don’t hesitate to get in touch.
Best regards,
customerservices@shiregb.co.uk
“To begin I must say I am happy with the building.The buying and delivery of the building was very straightforward.The instructions around the door caused some issues and could be made clearer.The bad points that when installing you have to protect the wood as you go along.ie retreat the wood the shed stands on ,protect the underside off the floorboards.The door and window cannot be screwed to the building due to expansion and contraction,so they move around and sometimes stick.3 coats off protection ,costing over £100,if not the warranty is invalidated.So yes I'm happy but don't try claiming on the warranty if something gos wrong because there pretty covered.It would be interesting to know if there own installers do all off this.”
Hi Mr Garrett, thank you for your review and for sharing your experience with us! We're glad to hear that you're happy with the building and that the buying and delivery process went smoothly. We appreciate your feedback regarding the instructions for the door and the installation concerns you encountered. It's important for us to ensure clarity in our guidelines, so your comments will be taken on board. We understand that the need to protect and treat the wood can be an added expense, and we’re sorry for any inconvenience that may have caused. Regarding the warranty, we always encourage our customers to reach out to us for any assistance they may need. If there’s anything more we can assist you with, please feel free to get in touch.
Best regards,
customerservices@shiregb.co.uk
“some panels neede to be adjusted with a saw the quality of the roofing felt was very low standard with extra care taken when folding the corners to avoid it spliting Rook support is very minimal with the thickness of the roof panels being so thin I will have to insert additional struts when I wish to walk on it to cut the hedges”
Hi Mr Rowden, thank you for your review and for highlighting your concerns. We're sorry to hear that you had issues with the panel adjustments and the roofing felt quality. Your feedback about the roof support is also noted, and we understand the importance of ensuring durability for your needs. We appreciate your input as it helps us to improve our products. If there's anything specific you need assistance with, please do not hesitate to reach out.
Best regards,
customerservices@shiregb.co.uk
“Parts don’t fit well. Therefore, requires adaptations but still gaps around doors that let weather in. Instructions not easy to follow. Felt for roof too thin and flimsy. So not good value for money.
Overall looks good once built .”
“Overall I was pleased with the product but wasn’t happy with not being supplied with enough roof felt at point of delivery and also the quality of finish around the door locking mechanism - it also took your customer service team a while to respond to these complaints following the building of my shed”
“Always have bought Shires products and have been pleased although this time the precut parts for the door frame left a noticeable gap so a little disappointing on this occasion”
Hi there, thank you for taking the time to share your feedback. We're glad to hear that you have generally been pleased with Shire products, but we're sorry to learn about the noticeable gap in the door frame this time. Your experience is important to us, and we appreciate you bringing this to our attention. We're continuously working to improve our products and your comments will help in this process. If you need further assistance, please feel free to get in touch.
Best regards,
customerservices@shiregb.co.uk
Hi Jack, thank you for your review. We're sorry to hear that the description and information provided did not meet your expectations. We aim to offer clear and comprehensive details about our products, and your feedback is invaluable in helping us improve. If there’s anything specific you'd like addressed or if you have any further questions, please don't hesitate to reach out to us.
Best regards,
customerservices@shiregb.co.uk
“Hampton 8x8 corner summerhouse. Happy with finished product but the roof was a nightmare, had to get help and ended up sawing a few bits to get it to fit (2 roof sections were different size to what is stated in instructions and shire didn’t get back to me when I emailed). And paint everything before assembly or else you’ll regret it believe me. But now it’s all finished I’m happy and it looks good, worth the money overall”
Hi Paul, thank you for your review! We're glad to hear that you're happy with the finished product and that it looks good in your garden. We sincerely apologize for the difficulties you faced with the roof assembly and the lack of response to your email—this is certainly not the experience we aim to provide. We'll take your advice on pre-painting into account for future customers. If there's anything else we can assist you with, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
“The building itself is very good, just dont expect it to be erected by the company as we experienced many delays in the process resulting in us having to erect ourselves, could have completed the whole process months ago if we had only opted to erect it ourselves from the outset.”
Thank you for your review, we’re glad to hear you’re pleased with the building itself. We apologise for the delays you experienced during the erection process. We understand how frustrating it can be when expectations aren’t met. Your feedback is invaluable, and we’ll work to improve our communication regarding assembly timelines in the future. If there's anything else we can assist you with, please let us know.
Regards.
customerservices@shiregb.co.uk
“Not enough roofing felt to cover without multiple joins.
Beading supplied for the larger windows was too short by several inches for the longer side of the windows.
Some of the screws supplied were too long - 75mm instead of 60mm
Sloppy quality control. I won't be recommending this company.”
Thank you for your feedback. We're sorry to hear about the issues you've encountered with the roofing felt and window beading. Quality control is very important to us, and we appreciate you bringing this to our attention. Please reach out with your order details, and we'll do our best to resolve these matters. Your satisfaction is important to us.
Regards.
customerservices@shiregb.co.uk
“4 pieces of glass were missing, there was no door latch, and one of the roof beams was rotten. Aside from that, it looks like a pretty decent summerhouse, but as I haven't had a reply to my request for the glass etc.”
“Disappointed del shown as a am drop
Finally dropped off at 16.30
Wrong felt given so had to buy another roll at my cost of £35
Not over impressed with standard of finishing of shed damage to some panels and mouldings
Won’t use again”
“Bit disappointed. Took forever to arrive with no comms regarding when to expect it for weeks. Then 2 of the panels didn't line up. Bought through Shedworld so not sure who to contact at Shire regarding this.”
“Quite difficult to put together as wood warped. I had to use a number of metal brackets and my own longer screws to make it secure.
It was quite cheap - you get what you pay for I suppose.”
“Simple to assemble but the roof members were too short and not fitted to assemble square to the vertical panels. I reported this to Shire over the phone and was told that the parts department would be informed. Nobody called, nobody cares. I finished assembling it, introduced additional roof stiffeners because the feather edge boarding was too flimsy and I’m reasonably happy with the result. All these companies are the same. Customer Service is any oxymoron. Once they have your money, they aren’t really interested. Quality is average for the money. It’ll do for now, just don’t expect too much if you have any problems”
“Ordered from Home Bargains where it said "Please allow 7 days for delivery". Delivery was scheduled for a whole month later. I emailed Shire to ask if it could be earlier but didn't receive a reply. Arrived a month later with some damage.”
“Easily erected and looks good. However, the pack arrived with one pane of glass missing, insufficient felt to cover the roof (poor quality), and the opening windows needed significant work to release them. Manufacturer claimed they weren’t meant to open despite them being supplied with hinges and window stays! As an experienced DIYer I was able to solve all issues and the finished product is fine. However. . .!”
