“Happy to comment on positive reviews on social media, however not the constructive comment's.
Paid for express delivery that then took 8 days to arrive, no reply or response from Spiral.
So you’re lacking in communicational skills with your customers, which is a big negative.”
Hi Paul, thanks for reaching out!
The item you ordered was a pre-order item that stated dispatch between 09/09 - 11/09. This was stated in the item title, at the top of the item description directly under the price and on the top bar of every page on our site.
Your item was then dispatched on 11/09 (within the timeline specified). With a dispatch notice email sent.
I have also searched our customer inbox using your order email and the email provided for this review and can find no record of any correspondence reaching out to us?
Our #1 priority at any time is our customer correspondence and happiness, therefore I wanted to ensure our team had followed these correct steps in showcasing the product and email correspondence.
We absolutely value and appreciate you shopping with us. If any of the above is incorrect or there is anything at all we can assist with, please do let us know.
Thanks,
Spiral
“Ho scoperto la marca Spiral grazie ad un'amica che aveva uno zaino molto pratico. Così ho cercato il vostro sito e dato un'occhiata.
Il prodotto che ho scelto di ordinare è arrivato rapidamente. Mi sembra un'ottima marca.”
“Never heard of Spiral before but came across the advert for their rucksack on FB. Decided to give it a go and I'm blown away.
Great design, premium feel, ample storage and at a good price. As a company, I think they've done a fabulous job. Certainly 5 stars from me”
“Love my bag . I’m a fitness instructor and everything just goes in .
It fit comfortably on my back . It’s done nothing but rain since I got my bag , but my stuff is alll dry inside.x”
“I made a pre-order of the Black Transporter Deluxe Backpack. It arrived pretty much when I expected, the order was correct, and it was well-packed. I've given a separate review of the bag itself, but the TL:DR is that I'm very happy with it.”
“Really good quality bag, which was half the price of other bags of similar high quality, so purchase was an easy choice. Also customer service were incredibly helpful so I would definitely recommend this company.”
“UNDOUBTED QUALITY ROBUST MATERIALS AND EXCELLENT TO TAKE ON A PLANE AS I DID RECENTLY UPON A TRIP TO DENMARK. ONLY GRIPE IS A DIFFICULT ZIP WHILST CLOSING (closes most of the way easy enough, but last eigth requires pinching both sides of zip together). APART FROM THAT, WOULD BUY AGAIN.”
“Item was lost by delivery company so waited a while to receive it but customer services was really efficient and sent a new out next day. Great product. Will certainly consider buying again”
“I have found myself impressed with Spiral marketing hence why I bought the Transporter Deluxe. It's a good bag I would suggest a couple of things which would make me happier with it which I'll put in the bag review section. It is nonetheless a very good backpack.”
