“Responsive Company, and it was good to interact with Spiral, despite the slight hiccup. Hopefully someone from Spiral will read this and try to get in touch again.”
“Love it- was great for my trip to Barcelona. Sadly the stitching is already coming undone on the straps and handle, not sure how long it will last now.”
“The backpack is a great colour, the straps are padded which is a really great feature as it doesn't dig into your shoulders. Stylish and functional. Highly recommend”
“Bought 2 backpacks. My partner loves his and it is suitable for his needs. The Baker for me was a little on the small side and therefore I had to return it. However the quality of both was great. Just waiting for my return to be processed.”
“Found Spiral through an instagram advert, the bags looked really good and very good price, we used the discount when buying 2 and both my husband and I are very pleased with them, a new favourite.”
“Marketed as on par with more expensive brands, but definitely much lower quality in reality. Ok if you’re on a budget, but I would personally prefer to spend a bit more and get something higher quality.”
“These bags are just amazing. I have bought 4 during the years, 3 for me and one for my partners, they have spacious, waterproof and beautiful. BEST backpack I have ever owned!!!”
“Good service and quick delivery. I really like my new bag. However, it arrived with a very strong fish smell that I can't get rid of. Worried that my clothes smell after having them in the bag. Understand this can happen at factories etc but it would be great if you found a way to avoid this.”
Hi Stefan,
Hope you're well and thanks for taking the time to flag this issue up.
You're correct, this certainly shouldn't be the case. If you can kindly e-mail info@spiraluk.com with your order number and a brief description of this fault, our customer team will gladly assist.
Thanks,
Spiral
